As I said in the opening inquiry, I understand these things happen. As a graphics designer, while moving the info on the web page might be beneficial, there is so much info on web pages that it probably won’t help much. People don’t read a whole page like a book or article. Most people look for the information that they need, which is picking what they want, and move on. Our eyes are used to scanning when we surf the web. We look at the pictures and don’t read the fine print much. Your notice is now placed above a video, so it looks like it goes with the video. If you don’t care about watching a video, most people won’t bother to read what, at first glance, what looks like a description to the video.
What would really help is to put a stamp on the invoice that you send out with the order that says, “Hand Printed Custom T-Shirts are made to order in Texas and are shipped separately”. Maybe get a stamp or add it to the invoices when they print. That way people will know they are a quality product, made to order, so may take longer to receive, but they will be assured that the shirts are on the way.
The whole point of an invoice is to check what the invoice says against what is received in the package. Nowhere on the invoice does it say that the shirts are sent out separately, so most people (myself included) assume they were just missed. The first thing I looked for was an explanation, like a back order, on the invoice, before I even tried to call the first time.
That would help with the confusion and let your customers know that the shirts are still processing and not just missing. I am just trying to help, it is just a suggestion. It is just my professional opinion. lol
Hope this didn’t come across as being “riled up”! That was not the way I intended for it to sound.