Mods by Chels - mini-ecig

[Peter_C]

Stuff happens. Thanks for the update - it is what it is, and of course you didn't want this to happen. I imagine most will just wait it out and twiddle fingers and toes...

 

[ThreeDJ16]

How do you cancel orders for a refund?

Use the contact us via the web site.

 

[LittleDonkey]

How do you cancel orders for a refund?

Just contact us and tell us that you want a refund.
You can answer on the mail with order confirmation or you can write us here:
Contact Us - Mini ECIG

 

[Spydro]

Sheet happens beyond your control in business. Why selling rainbows before the rain gets there and falls will get you in trouble more often than not.

I decided not to wait, so I cancelled my order and requested a refund. They started the refund process at PP a little over an hour later. They do try to give the best service they can to their customers.

My MicroStick/Ext will go on as my only Donkey for now... but I'll check in again when there are products actually made and available.

Thanks Team Donkey

 

[LittleDonkey]

Sheet happens beyond your control in business. Why selling rainbows before the rain gets there and falls will get you in trouble more often than not.

I decided not to wait, so I cancelled my order and requested a refund. They started the refund process at PP a little over an hour later. They do try to give the best service they can to their customers.

My MicroStick/Ext will go on as my only Donkey for now... but I'll check in again when there are products actually made and available.

Thanks Team Donkey

Refund is already done, but you're always welcome back.

We haven't answered in time for a dozen of mails, because they went to a SPAM folder and we haven't noticed that immediately.
Sorry for that delay once again.

 

[fantellie]

Are people cancelling if this takes their delivery beyond 45 days after payment? This is my first pre-order or list or payment upfront for something not yet available and I'm torn between being excited about receiving it eventually and nervous that I'll get a duff one and have no financial recourse if needed.

I think I shall stick with it and look forward to its arrival. But maybe not pre-order like this again.

 

[LittleDonkey]

Are people cancelling if this takes their delivery beyond 45 days after payment? This is my first pre-order or list or payment upfront for something not yet available and I'm torn between being excited about receiving it eventually and nervous that I'll get a duff one and have no financial recourse if needed.

I think I shall stick with it and look forward to its arrival. But maybe not pre-order like this again.

You can request a refund any time before the shipping. We do refund in 1-2 days after request.

Somebody always wants a refund. Even on the second day after placing an order
That's normal and we don't try to prevent it. So far we got only 2 refund requests because of the delay.

 

[fantellie]

Ok thanks for the reply Little Donkey

 

[Spydro]

You can request a refund any time before the shipping. We do refund in 1-2 days after request.

Somebody always wants a refund. Even on the second day after placing an order
That's normal and we don't try to prevent it. So far we got only 2 refund requests because of the delay.

To be clear, I didn't cancel my order because of the new production delay announcement alone. It was just the final piece of the puzzle... I had been considering cancelling for several days for other reasons (that are no fault of Mini ecig).

 

[LittleDonkey]

Spare parts question.

Screws for MicroStick... is a quantity of 1 for 1 screw only, or for 1 set of 2 screws?

Thanks.

It's a set of 2 screws.

 

[LittleDonkey]

To be clear, I didn't cancel my order because of the new production delay announcement alone. It was just the final piece of the puzzle... I had been considering cancelling for several days for other reasons (that are no fault of Mini ecig).

Ok, then we have just one order cancelled just because of the delay

 

[BILLB OKC]

Ok, then we have just one order cancelled just because of the delay

I did not cancel because of any delay.
I canceled because I had a duplicate order.
If you will check, you will find that I still have a order I am waiting on.

 

[LittleDonkey]

I did not cancel because of any delay.
I canceled because I had a duplicate order.
If you will check, you will find that I still have a order I am waiting on.

It's nearly impossible to say what is the relation between forum members and the orders. I still tend to believe that we cancelled one because of the delay just because one person said that he/she never expected such a long waiting+delay.
Well, it's nice to know that people trust you even when you announce about delays

Thanks to all for the patience and support!

 

[Akdare]

It's because you were forthcoming about the delay. People understand when you let them know why. Good communication = good business.

 

[chebird]

I am bummed to hear of the further delay, however i've been waiting this long, I am not about to give up now!
Thankfully I have more important things to look forward to, like marriage and honeymoon so mabey that little donkey will be waiting for me, upon my return 6/26 (not holding my breath)

And thank you supplier for the update, best of luck in new upgraded production machines.

 

[Vermiform]

We have some bad news. Our CNC machines arrived with a delay and what is worse, no electricity is supplied.
The local electricity company is a monopoly and there is no way to speed them up. On this week they finally started working on this, but their job is still not done. Nearly every day we thought that we can finally start the production tomorrow, but we are still blocked. In 1-2 days electricity should be ready.

To speed up things and catch up on the plan, we rented one more CNC machine so now we try hard to make sure that we start shipping within 45 days for all orders. This run was started 26/04, so the earliest promised shipping date is 09/06. If we could start on this week, we would avoid delays, but now we have to face the fact, that we can't complete the orders in just 2 remaining weeks.
Sorry.

We will have a delay in several days for orders placed in April and in the beginning of May, though we truly tried to avoid this. Orders placed in the middle of May are now in safe. We'll ship them in time.

You don't need to worry about 45 days of PayPal guarantee. We allow refunds any time before the order is shipped. We did this previously and we'll keep that practice, so don't worry about this.

Once we get everything in place we'll post photos from production.

So is the electricity on now?

 

[LittleDonkey]

So is the electricity on now?

No
Definitely we'll post about it, when electricity will be on.

 

[LittleDonkey]

Electricity will be available on Thursday. They need to take the power down for almost a day in our industrial area and it took some time to coordinate that and then we have to wait for almost a week again, because the companies have to be notified in advance.

Currently the official announcement was sent to all the companies in the area, so we believe that on Thursday the electricity will be in place.

 

[fantellie]

Good news Little Donkey. Thank you for the updates. Fingers crossed for Thursday.

 

[Devilution2010]

I'll ask what's on many's mind.....electricity?


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