I am sad to be writing this, and sad this is where it's going...well I got my answer so I guess this is the conclusion to the thread(maybe not...but it is my conclusion, I am tired of debating)
Here is my story for those who want to hear it:
Here is the life story of my protege:
My protege was born in the second batch of proteges with tact switches. It was bought originally by a member here. When it arrived the tact switch was okay for an hour and began sticking. The member put the protege on classifieds and i purchased it from them. Before it got to me it took a journey to puresmoker for a new switch and was sent directly to me without ever being used. It arrived DOA. I paid $90 for it. I contacted steve who replied that he would send me a switch in the post.
I received a tact switch on tuesday and was delighted...until i tried to put it into my protege. The housing was too big for the tube! However you look at other issues this cannot be user error. I shaved down the housing for two hours(and sore fingers later!) and finally it fit the tube. I placed it in and fired it up. It is sticking. It works if i take a puff then unscrew the adaptor and atty...then rescrew and use it again. So it does work if you want to look at it that way? I was at least able to glimpse the possibilities this mod holds and see why there are positive reviews. This issue is dangerous however as others have said. I burnt my fingers and an atty(my fault but the fault as a result of a BAD PRODUCT).
I have implored Steve and Casey to send me another switch and have been reasonable with them and patient in their responses. Customer service was NOT an issue here it was the BAD PRODUCT received three times.
The issue has now become about customer service AND a bad product. Here is what I wrote to puresmoker and their response to me today(this is not by a long shot my first contact with puresmoker, ive been talking to steve 3 weeks now since i received my protege DOA in a respectful manner):
ME: I ultimately just want a working protege and I'm sure that's all you want for me too so I would appreciate some help in resolving this issue as it hasnt been working since I received it over three weeks ago and three switches later. What will the next step be in resolving the issue with the switch?
casey said something along these lines:
she talked to Steve about this issue, and he has said that unfortunately there is nothing they can do at this time. they do not service parts outside of the USA and Canada. she understood that the unit was originally purchased from them, but once it left this country, it was no longer under their warranty. Steve already shipped me a new switch, and that was already going outside of his normal policies. she apologized for the inconvenience, but cannot issue me any more replacements.
There is alot more I could write about this topic but you guys all know my thoughts already. I am sad, not angry, just disappointed that I have a protege I cannot use. On principle I cannot justify paying any more money to PS for a mechanical switch which steve advised me to buy(while he was popping the ill fitting tact switch in a bag for me that cost the same price?)The point in brackets is not to highlight that he knew he was sending me a faulty switch, it is to highlight that he was sending me a switch he doesnt himself fully believe in and advised me to BUY one instead even thoght the two switches both have the same value?
I do not want to hear responses like "mine is fine,sorry you had a problem" or "contact them again"(-i have replied to this email!) as this would add insult to injury. I just want to share my experience and give the supplier a chance to respond if they wish.
Thankyou for listening
Cass : o(
Here is my story for those who want to hear it:
Here is the life story of my protege:
My protege was born in the second batch of proteges with tact switches. It was bought originally by a member here. When it arrived the tact switch was okay for an hour and began sticking. The member put the protege on classifieds and i purchased it from them. Before it got to me it took a journey to puresmoker for a new switch and was sent directly to me without ever being used. It arrived DOA. I paid $90 for it. I contacted steve who replied that he would send me a switch in the post.
I received a tact switch on tuesday and was delighted...until i tried to put it into my protege. The housing was too big for the tube! However you look at other issues this cannot be user error. I shaved down the housing for two hours(and sore fingers later!) and finally it fit the tube. I placed it in and fired it up. It is sticking. It works if i take a puff then unscrew the adaptor and atty...then rescrew and use it again. So it does work if you want to look at it that way? I was at least able to glimpse the possibilities this mod holds and see why there are positive reviews. This issue is dangerous however as others have said. I burnt my fingers and an atty(my fault but the fault as a result of a BAD PRODUCT).
I have implored Steve and Casey to send me another switch and have been reasonable with them and patient in their responses. Customer service was NOT an issue here it was the BAD PRODUCT received three times.
The issue has now become about customer service AND a bad product. Here is what I wrote to puresmoker and their response to me today(this is not by a long shot my first contact with puresmoker, ive been talking to steve 3 weeks now since i received my protege DOA in a respectful manner):
ME: I ultimately just want a working protege and I'm sure that's all you want for me too so I would appreciate some help in resolving this issue as it hasnt been working since I received it over three weeks ago and three switches later. What will the next step be in resolving the issue with the switch?
casey said something along these lines:
she talked to Steve about this issue, and he has said that unfortunately there is nothing they can do at this time. they do not service parts outside of the USA and Canada. she understood that the unit was originally purchased from them, but once it left this country, it was no longer under their warranty. Steve already shipped me a new switch, and that was already going outside of his normal policies. she apologized for the inconvenience, but cannot issue me any more replacements.
There is alot more I could write about this topic but you guys all know my thoughts already. I am sad, not angry, just disappointed that I have a protege I cannot use. On principle I cannot justify paying any more money to PS for a mechanical switch which steve advised me to buy(while he was popping the ill fitting tact switch in a bag for me that cost the same price?)The point in brackets is not to highlight that he knew he was sending me a faulty switch, it is to highlight that he was sending me a switch he doesnt himself fully believe in and advised me to BUY one instead even thoght the two switches both have the same value?
I do not want to hear responses like "mine is fine,sorry you had a problem" or "contact them again"(-i have replied to this email!) as this would add insult to injury. I just want to share my experience and give the supplier a chance to respond if they wish.
Thankyou for listening
Cass : o(
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