My end result with a faulty product:protege

[Allan]

I was just cruising, looking for battery info. and came on this thread. Cass, I am glad you found a member who lives the talk, so to speak. I have recently gotten into this e-smoke thing and during my research I cam across another member who spent a lot of time and typing in helping me. One comment that stuck was their telling me to stay away from Puresmoker as they had problems and the customer service was non-existent. My attitude is that if you sold it you should stand behind it, regardless of what border it may have crossed.

What makes no sense is to go through switches and in the end say adios. Obviously a bad business person, just say no the first time. The long and short, thank you for letting members know. I for one will not purchase from them. Good luck with your "new" unit. The sentiment behind it will make it the best you have ever used!

 

[Dacoopah]

Dacoopah pmd me and asked about me having bought the protege second hand and what i wanted from puresmoker having bought it this way. Here is what I had to say:

In case anyone though I was being snide in my question to Cass, I was not, that was just a <snip> of what I wrote. My main purpose for asking was because I did not understand the complaint. She explained, and I now understand.

Good luck with your XHaler Cass!

(And please, in future, do not use my private words in public, thank you.)

 

[just-cass]

GL with the new one! Remember

NO REFUNDS!

heehee thanks for the tipoff this time...at least its as clear as day unlike puresmokers warranty and terms and conditions sections which do not coincide with each other?one says there a warranty for x amt of time..the other voids puresmoker of any kind of warranty???

an explanation on this would be appreciated?

 

[just-cass]

In case anyone though I was being snide in my question to Cass, I was not, that was just a <snip> of what I wrote. My main purpose for asking was because I did not understand the complaint. She explained, and I now understand.

Good luck with your XHaler Cass!

(And please, in future, do not use my private words in public, thank you.)

oops i dropped the ball on this one...i have been pming dacoopah over a number of days on various issues(we go way back!!!!haha)(not that you guys were to know sorry) and i wasnt meaning to talk ill of him or sigh at his question...it was a very relevant one...if i was afraid of answering it ida kept it in a pm to him!!!very valid point that needed explaining so thanks dacoopah.

about the brackets bit...i wont do it again..i didnt copy anythign you said i hope you arent to angry with me...i shouldna brought your name into it at all in retrospect...a terrible slip on my part forgive me but i dont think other members will think badly of you...you were ebing very helpful and supportive to me.sorry again.will not ever do this again...msg understood...

 

[Dacoopah]

No problem Cass, I'm just glad that ECF (props to you, mwahle1 !!) has come through for yet another member and, with any luck, your experience with the generously given XHaler will soon make this Protege/PureSmoker debacle a distant memory.

 

[dgriego]

I have accepted mwahles offer graciously and with 1000 thankyous. I will forever be paying it forward and happy to do so. Thankyou to everyone supporting me here Your views and opinions and comments agreeable and disagreeable alike are what keep me coming back here.love you guys XXX

Well good luck with your Xhaler. I have one and although it is not as pretty looking as the V2 it is reliable. I also own a V2.

I do not like the V2 switch very much, sometimes it fires with little pressure sometimes it needs a lot of pressure, and I cannot use the 510 attys on my V2 until I can get around to sending my adapter (which does not work) back to Puresmoker and then wait for the replacement to arrive.

That reminds me I really need to get that done this week.

Anyway good luck with the Xhaler, and kudos to mwahles for making the offer.

 

[nubee]

My experience with pretty much any product of any kind is the original, manufacturer warranty is not transferable on a resell to another individual.

From my point of view, I would not have expected any warranty coverage and would have been very happy PS attempted to work with you from a warranty perspective.

 

[farrar01]

Geez, After reading all these posts from just-cas (and others), I am REALLY glad I didn't elect to go with the Protege. I was very interested in them as I was looking at different models (its kind like car shopping). I ultimately decided to go with another unit partially because of this story and a couple of others and partly because of price.

Cass: can you fit the protege with a different switch from another source? It looks like you have a bit of room in there to work with.

 

[just-cass]

My experience with pretty much any product of any kind is the original, manufacturer warranty is not transferable on a resell to another individual.

From my point of view, I would not have expected any warranty coverage and would have been very happy PS attempted to work with you from a warranty perspective.

and this is my point on the topic....

my real point lies in the fact that steves gesture of sending me a tact switch which cost the same as a mech switch couldve easily been replaced with a mech switch in the first place?what good is a gesture of a faulty product?why sugar coat it why not just tell me there is no warranty "but see if this will tide you over". He never mentioned I wasnt under warranty.


Perhaps he doesnt owe me anything but the same would have happened to the original customer undoubtedly and they may have got the same response?His tact switches are bad,his customer service is bad and its sickly sweet IMO.He kills you with kindness and thats how he gets away with it.Ive spoken with over a dozen owners today alone who have the same problem and he never offered them a decent switch?none of them got it used?

he is out to make a quick buck in my opinion and move on to the next buyer...I have backed up these statements with relevant evidence including him sending me a tact switch after i asked him about a mech switch. I asked him twice if he would consider giving mechanical switches to those who had VALID problems with their tact switches thus erradicating any further problems...he ignored my comment on this twice in his responses.

 

[SmilingSlasher]

My experience with pretty much any product of any kind is the original, manufacturer warranty is not transferable on a resell to another individual.

From my point of view, I would not have expected any warranty coverage and would have been very happy PS attempted to work with you from a warranty perspective.

Would you also be happy to get 2 switches that didn't work? OR how about a 3rd one that also didn't.

It isn't about a warranty.......it is about the reliability of a product and the ability of the vendor to work with the customer to get that faulty product working.

Would the outcome be ANY different had she bought it straight from PS instead of second hand? From my understanding......no.

 

[ZERO]

It isn't about a warranty.......it is about the reliability of a product

Hear, Hear!

 

[nubee]

and this is my point on the topic....

my real point lies in the fact that steves gesture of sending me a tact switch which cost the same as a mech switch couldve easily been replaced with a mech switch in the first place?what good is a gesture of a faulty product?why sugar coat it why not just tell me there is no warranty "but see if this will tide you over". He never mentioned I wasnt under warranty.


Perhaps he doesnt owe me anything but the same would have happened to the original customer undoubtedly and they may have got the same response?His tact switches are bad,his customer service is bad and its sickly sweet IMO.He kills you with kindness and thats how he gets away with it.Ive spoken with over a dozen owners today alone who have the same problem and he never offered them a decent switch?none of them got it used?

he is out to make a quick buck in my opinion and move on to the next buyer...I have backed up these statements with relevant evidence including him sending me a tact switch after i asked him about a mech switch. I asked him twice if he would consider giving mechanical switches to those who had VALID problems with their tact switches thus erradicating any further problems...he ignored my comment on this twice in his responses.

I couldn't agree less with you.

I've been on the forum after midnight reading threads while Steve is working thru and single owner's issue and posting every step of every attempt - most times to the delight of the owner who ends up with a working product...who then posts back days/weeks later that things are still going strong.

A quick buck....just about that; $1 profit with a lot of time and overhead costs for a single unit sale. I doubt he's sold his first million units yet either.

Tact switch is like $1.50 and 30 minutes of work if you know how to solder so I don't see the price compare to the mechanical switch unless he shipped you the full tact switch unit - delrin, tact switch and posts. If he did, wow, nice guy. Tact switch is the recommended version for usb passthru so there is no good/bad switch verson.

Go back to the forum member who sold it to you and ask that they do what is needed to make the sale right by you.

 

[just-cass]

I couldn't agree less with you.

I've been on the forum after midnight reading threads while Steve is working thru and single owner's issue and posting every step of every attempt - most times to the delight of the owner who ends up with a working product...who then posts back days/weeks later that things are still going strong.

A quick buck....just about that; $1 profit with a lot of time and overhead costs for a single unit sale. I doubt he's sold his first million units yet either.

Tact switch is like $1.50 and 30 minutes of work if you know how to solder so I don't see the price compare to the mechanical switch unless he shipped you the full tact switch unit - delrin, tact switch and posts. If he did, wow, nice guy. Tact switch is the recommended version for usb passthru so there is no good/bad switch verson.

Go back to the forum member who sold it to you and ask that they do what is needed to make the sale right by you.

he did ship me the entire housing too.if you had noted it on my original post you would know that it was too big to fit in the tube. The housing was faulty as was the switch...This is for sale at the same price a mech switch is therefore my point is that he could have just as easily with "just as much loss to his company" have shipped me a mech switch which as he himself knows is gonna stand up better to the test of time. He did tell me to buy one in the same breath as telling me he was putting the tact switch in the post.

The point you are trying to make is hindered in your not knowing what i posted originally. If you did not take the time to read it fully and post on exactly that issue it tells me you are not trying to look at it from my perspective. Only from the suppliers side of the coin?!

 

[SmilingSlasher]

I couldn't agree less with you.

I've been on the forum after midnight reading threads while Steve is working thru and single owner's issue and posting every step of every attempt - most times to the delight of the owner who ends up with a working product...who then posts back days/weeks later that things are still going strong.

A quick buck....just about that; $1 profit with a lot of time and overhead costs for a single unit sale. I doubt he's sold his first million units yet either.

Tact switch is like $1.50 and 30 minutes of work if you know how to solder so I don't see the price compare to the mechanical switch unless he shipped you the full tact switch unit - delrin, tact switch and posts. If he did, wow, nice guy. Tact switch is the recommended version for usb passthru so there is no good/bad switch verson.

Go back to the forum member who sold it to you and ask that they do what is needed to make the sale right by you.

Just because you are up reading all night does not mean you know what someone else is doing. Let me give you some advice I was once givin......." You don't EVER truely know what someone else might be doing.......unless of course, you are one of the people living inside that persons mind." Since we know you don't live in someone elses head, never claim you "know" there business or intentions.

As far as you saying "Go to the person she bought it from"..........How do we know THAT person didn't try to get it fixed, only to run into the same situation? Cass done exactly as anyone should do.........She went to the source. The vendor should be willing to help fix problems, or accept that their image will be tarnished by their decision not to.

 

[just-cass]

I also stated in my original post that the original owner had JUST sent it back to puresmoker and then sent it on to me directly once they received it back. So by all accounts it should have been working when i received it aside from the third switch issue(that was the second switch issue). The seller did all they could to the best of their knowledge to supply me with a working model.

please note;its 2am here in ireland and i have to go now,if it seems as if i am ignoring any further responses this is not the case. I will look on them tomorrow.goodnight all.

 

[5cardstud]

You already know Cass.

 

[SmilingSlasher]

G'Nite Cass. Sleep Well......and pleasent dreams about your XHaler!!!!

 

[doots]

these are the exact situations that create bad will towards a supplier.

If I was PS I would have sent the right part and tried to help the person that expected it to come to them repaired.

like I say, I would have taken the hit or loss in $$$ to keep 'good will' amoung the vaping community and to let everyone know I stand behind my product.

I know a lot of people had problems with the switch on these units and it would only make good business sense to me, to do what was right to make the PV work right.

and because it is the right thing to do..

who knows how much business PS has lost because of this issue?

bad publicity is not worth what it would have cost for a new switch even sending it to Ireland.

 

[TBM]

I have also put them on my do not by from list.

 

[BrockJ]

If you wanted warranty from PS in the USA you should have bought it from PS in the USA. I wasn't aware that the warranty was transferrable to another person, much less another country. So, the first switches he sent were out of his own pocket and the kindness of his heart.

Perhaps if you would have bought a unit from the distributor in your country it could have been handled a little easier.

Go buy a second hand Mercedes from your neighbor and run it down to the shop for warranty. See how far you get with that.

Hard for me to believe you recieved a switch that you had to sand down for two hours to get it to fit.
No wonder it didn't work..... And if it didn't fit, why would you start sanding on it? For two hours?
The drama just seems a little deep to me with the sore hands / fingers / tears.......

I've had dealings with Steve, Casey, PS, etc... for the past 7 months and never have I encountered anything like what you are describing. Nor do I know of another single person on this forum that has.
Hard for me to beleive that they'd pick you to be mean to.

And... who is this support group that's building your post?
I've never seen half of these people in a PS thread and now all of a sudden they somehow find your thread in a forum they never come to, offering free PV's because they love their SB's? Defending your statements like they somehow know you from postings on a forum? Wow!!! Seems a little strange. Doesn't it? Is it just me?
* I have been working a lot of hours this week and have a terrible headache*

Sorry you're having problems with your Protege.
I have five of PS's devices and they all work great.
My customer service experiences with PS have always been outstanding.

The main reason the swiches shorted out on the Protege was that people were using 901's and overtightening them, blowing the insulator out of the bottom and direct shorting the switch. I know.. I did it three times. I don't believe user error is a warranty item but Steve always took care of it for me.

"Always"​

I haven't blown a switch since.
"Well there was that one night I got really drunk and was lonely but hey, I was promised pie!"

Maybe you can sell it to someone in America that can get it taken care of.
If not, send it to me and I'll replace your switch for you and send it back.
I can assure you that it'll work when it leaves here and there will be no sanding on your end.



We now return you to your normally scheduled forum programming.

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