This is very unfortunate...and the price we pay for participating in a still nascent commercial space.

VS was no better.
After very specifically detailing their reverse polarity "problem" with the rDNA 30 (how their battery position invites reverse polarity relative to other mods...pointing out the warning VF provides, & etc.) they declined a free fix...then added a warning to their web site, but not their insert card--where both should have been there from the get go. In any other commercial space a law suit would have been instantaneous, the trivial amount of cash involved. notwithstanding.
Okay!, I learned my lesson; I'll NEVER do THAT again.