I have to say first that there was no shipping fiasco and to say there was implies wrong doing on provapes part and the several weeks comment has to be wrong. I can see several days but not several weeks. They haven't been out that long so I think you mis spoke.
As for your battery issue, there have been reports of a bug that caused batt errors that was fixed in FW 18. However it also sounds like a possible dud batt. If you have another charger try using it to charge the batt verifying volts before and after. Also if you have another18650 available try a different batt and see if it still happens. Contact provape as well as they might have other ideas to check. They will take care of your issues, especially if it is a
device failure because they want those in the engineers hands for analysis asap.