This one thread is the only place Ive ever heard of a topper causing a Provari to go into the menu mode.
Seems to me if the problem is caused by any topper it would display an error code.
Button presses is what it takes to enter the menu, IMO your button is malfunctioning or you're
inadvertently not pressing & holding the button firmly enough or pressing it too many times.
Either way there is no way for anyone to diagnose or repair the problem by way of telephone, interweb or email.
The button would need to be tested, if somehow the topper is causing a problem the setup as a whole would have to be tested as one unit.
If it passes their testing it boils down to learning to press the button.
I don't understand what all the hubabaloo is about, send it in to be diagnosed & repaired, learn to press a button, try a different topper, sell it & buy something you like.
Of course you could've sought help / asked questions in their forum--->
ProVape