Why am I not charged an international fee by PayPal when I order from China? Last time I looked at a globe they are not part of the US. Sorry, but I call BS on that explanation.
Ripped Off!
- Thread starter CrazyTerrie11
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And what it says to us...look at what you just said there...you, your business, your people, your company...
No mention of customers or concern about them, or dedication to customer service...
As for your staff's efforts to satisfy?....honestly?... care to explain all the problems with TW threads that have been deleted from the TW board...those of us that watch and are quick enough to catch them before they're deleted are going to find that statement somewhat suspect...
I will say this.....personally from what I've seen the vast majority of problems ARE with TWUSA...and I myself resolved that if I were to ever order anything from TW it was going to be from the UK branch...because well there were far far less complaints and issues and CS seemed to be far and away better than the US counterpart...
I was just waiting to see how it all played out..didn't want to see the same thing as TECC US go down the way that went down
Well, I was going to stay out of this one, but I might as well chime in too.
I have made a couple orders from TW and they both came to me quickly and all in working order. No problems with foreign transaction fees or DoA or anything. I am happy.
I must be extremely lucky because I have ordered well over 100 atomizers from various companies and never have I had a DOA and that does include a multipack from TW. The no warranty on the multipacks is something that needs to be addressed imho. Even something as simple as 24 hours would be acceptable I would think.
Yes, drop the multipacks and the single pricing by 30%. With the 28 day warranty you have a winner.
Regards
Jim
Postscript: I LOVE the logo! Don't ever change it. Oh, and drop the prices on your Platinum Ice so I can try some.
I have made a couple orders from TW and they both came to me quickly and all in working order. No problems with foreign transaction fees or DoA or anything. I am happy.
I must be extremely lucky because I have ordered well over 100 atomizers from various companies and never have I had a DOA and that does include a multipack from TW. The no warranty on the multipacks is something that needs to be addressed imho. Even something as simple as 24 hours would be acceptable I would think.
Yes, drop the multipacks and the single pricing by 30%. With the 28 day warranty you have a winner.
Regards
Jim
Postscript: I LOVE the logo! Don't ever change it. Oh, and drop the prices on your Platinum Ice so I can try some.
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So....why are you selling your business?
http://www.e-cigarette-forum.com/forum/totally-wicked-e-liquid/92785-totally-wicked-usa-up-sale.html
http://www.e-cigarette-forum.com/forum/totally-wicked-e-liquid/92785-totally-wicked-usa-up-sale.html
Platinum Ice is Reduced at present.. Why am i selling my USA Business???
Because over the last month or so i do not have the energy to take it further in the States. It is a rock solid, growth business an american running it would have a winner..
IT is a winner now but as highlighted on this thread it needs a little refineing. A decent sized USA based ecig business could add a very strong brand to its name..
Because over the last month or so i do not have the energy to take it further in the States. It is a rock solid, growth business an american running it would have a winner..
IT is a winner now but as highlighted on this thread it needs a little refineing. A decent sized USA based ecig business could add a very strong brand to its name..
You missed a rare treat then, the Absinthe is spectacular
If it showed up in a bottle that wasn't leaking and I wasnt' charged an international fee. I've been afraid to order from your company since I started vaping over a year ago.
You didn't answer me when I asked why I don't get charged that fee by Paypal when I order from China? It is, after all, a foreign country.
I have no idea why paypal charge an international fee to some buyers but not others. My guess is as a poster highlighted earlier if there is cash in the account it doesnt happen. But if its directly from your debit or credit card then your bank might charge it.
I truly do not know why.
We certainly dont receive it and same as you we get charged an arm and a leg to withdraw in pounds. But i guess we should be grateful we still have a paypal option one of the only web based business holding stock in the states that has this facility. I have recently got a Bank of america debit card facility for the retail premises and vapours lounge.
At some point we should be able to get a payment gateway from them..
I truly do not know why.
We certainly dont receive it and same as you we get charged an arm and a leg to withdraw in pounds. But i guess we should be grateful we still have a paypal option one of the only web based business holding stock in the states that has this facility. I have recently got a Bank of america debit card facility for the retail premises and vapours lounge.
At some point we should be able to get a payment gateway from them..
customer service is never an easy part of running a company, but it never hurts to see how the competition is handling the same issues.
take a look at mypvshop.com; probably much, much smaller than tw and still, this company offers 7 day warranty on attys, 14 days on batteries, including their 5packs. yes, defective parts have to be sent back because, unfortunately, there are people who will take advantage.
i wish you and your company all the best. hopefully, you will make the right decisions and assure the growth of tw in the future.
Leaking bottles are a rarity in fact as far as im aware it only happened with one shipment when the incorrect childproof caps were fitted.
Its a great shame in my opinion you have not ordered from us. We (although some people do not believe me) work hard at getting things right.
Do me a favour email alex on product@totallywicked-eliquid.com tell her your user name on here.. She will send you a bottle of absinthe as a gift..
not creeping but it saddens me you have been frightened of ordering.. We will order this time freely for you..
Business is hard...Let's go shopping!
Sorry that you have costs of doing business.
Sorry that it's hard to be based in the UK and expand to the US.
If I was a shareholder I would be crying along with you.
I understand the only reason you bend over backwards to have PayPal at all is as a convenience for your customers.
I understand that customers have mistakenly assumed the MP discount is because they are buying in quantity. When actually you are simply maintaining your profit margin by providing no service, support, refunds, etc. once the paypal clears the UK. but because you provide no service or support on them. I think this was simply a marketing issue. They should have been listed as LPs (Lotary Packs).
I'm confused though. You say you replace DOAs from the MPs. And then you imply you don't -- will review my policy, will do away with the MPs. I thought the whole point of contention was replacing DOAs from the MPs.
Sorry that you have costs of doing business.
Sorry that it's hard to be based in the UK and expand to the US.
If I was a shareholder I would be crying along with you.
I understand the only reason you bend over backwards to have PayPal at all is as a convenience for your customers.
I understand that customers have mistakenly assumed the MP discount is because they are buying in quantity. When actually you are simply maintaining your profit margin by providing no service, support, refunds, etc. once the paypal clears the UK. but because you provide no service or support on them. I think this was simply a marketing issue. They should have been listed as LPs (Lotary Packs).
I'm confused though. You say you replace DOAs from the MPs. And then you imply you don't -- will review my policy, will do away with the MPs. I thought the whole point of contention was replacing DOAs from the MPs.
That was the point, the point now is to insure a full 28 day guarantee. This can be achieved by scrapping MPS, selling singularly but dropping the price by 25-30%..Not done the Maths yet.
ummm, hello? it's explained about 5 times in this thread. Even so, I would have expected you to have researched it when the US account didn't work out and you decided to run things through your UK account. Once more:
UK PayPal is just like UK business-x-y-z to the banks, CC card, debit Card, whatever. THEY are imposing the foreign transaction fee because they are transfering funds to a foreign company (PayPal UK). SOME banks charge their customers fees and some don't and it may depend on the type of account you have with your bank. PayPal doesn't see it. You don't see it.
You opened up a US store. Some people in the US buy from the US store. They use the PayPal payment method on a website for a US store that's located in the US for goods that appear to ship from within the US. They are not expecting a foreign transaction fee. YOU have done nothing to avoid this misconception. That you are completely unaware of the situation is hard to believe whether that is the case or not. It's either negligence or intentional on your part. Negligence is preferrable.
Quick>>> Absolutely i agree sheer negligence on my part.. Not much more i can add. Lets close the whole business down. Looks like TWUSA has been a total waste of energy, sad really.
I've been ordering from TW UK and US for a year. Too many orders to count. 99% of the time it comes directly from my bank account. The other 1% of the time it's with a credit card. I have never been charged foreign transaction fee.
I don't know. You're valuing it at 5 to 6 million. How much do you have in it?
Personally, what I would like to see is the larger companies like TW start reaming the manufacturer's butts about their crap products they are putting out. Not once have I ever heard a company say..."I will contact my supplier and get them to make better quality products". If its going to be like a lottery like Quick said....then I pay $1 for a lottery ticket...not $10. I dont know any company that would survive selling a product that a large percentage is DOA or only work half azz. Send the suppliers back a truckload of dead attys and get your money back because most of us dont have that kind of money to throw away constantly.
Also...when a customer buys bulk ie..MP's...the discount should be based on the fact that the company makes money moving quantity...not that it will be a gamble to get a working product. When I buy bulk batteries from the store...they all work...and so on...why not e-cig supplies? If the price works out to ONLY $10 each...refund or replace that amount...pass it on to your supplier...crap rolls down hill.
Also...when a customer buys bulk ie..MP's...the discount should be based on the fact that the company makes money moving quantity...not that it will be a gamble to get a working product. When I buy bulk batteries from the store...they all work...and so on...why not e-cig supplies? If the price works out to ONLY $10 each...refund or replace that amount...pass it on to your supplier...crap rolls down hill.
I blame the economy. When things are down people pinch pennies and buy a multi pack to save money, so it is a blow to the wallet when there are some (probably less than 3%) defective products.
I don't know if it is feasable to check every unit in every multi pack for defects from the factory without negating the discounted price. It's not like the TW QA guy is on the assembly line enforcing zero defects in China. Or that the manufacturer has test equipment testing each unit. The AQL or acceptable quality level, might be to check 1 out of 100 with a pass margin of 2%.
I have bought the multi packs from TW with zero defects. I have made 3 orders from them in past 3 months with no hitches whatsoever. Although some of the comments in this thread gave me pause to consider that I may have been fortunate.
I don't know if it is feasable to check every unit in every multi pack for defects from the factory without negating the discounted price. It's not like the TW QA guy is on the assembly line enforcing zero defects in China. Or that the manufacturer has test equipment testing each unit. The AQL or acceptable quality level, might be to check 1 out of 100 with a pass margin of 2%.
I have bought the multi packs from TW with zero defects. I have made 3 orders from them in past 3 months with no hitches whatsoever. Although some of the comments in this thread gave me pause to consider that I may have been fortunate.
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