Emailed wayne at heaven-gifts about the guarantee this is what he said
Hi Kit
I am very happy to know you like the RUYAN e-cigar.
Yes, we do provide 5 years guarantee for the e-cigar atomizer, as RUYAN company are supporting us to provide such guarantee.
As we declared in the item description, if the atomizer is spoilt during the guarantee period, you should send back the spoilt e-cigar atomizer to us and pay the shipping fee for us to send replacement to you after we receive the returned. According to our experience, if sending 1pc e-cigar by the cheapest airmail from UK to China, the shipping fee is about GBP2. And, we always charge USD3 as the registered air parcel shippng fee for us to send a new e-cigar from China to US.
Best regards,
Wayne
Hi Kit
I am very happy to know you like the RUYAN e-cigar.
Yes, we do provide 5 years guarantee for the e-cigar atomizer, as RUYAN company are supporting us to provide such guarantee.
As we declared in the item description, if the atomizer is spoilt during the guarantee period, you should send back the spoilt e-cigar atomizer to us and pay the shipping fee for us to send replacement to you after we receive the returned. According to our experience, if sending 1pc e-cigar by the cheapest airmail from UK to China, the shipping fee is about GBP2. And, we always charge USD3 as the registered air parcel shippng fee for us to send a new e-cigar from China to US.
Best regards,
Wayne