There's no specific supplier forum for Wayne and his folks at Ruyan Direct/Heaven Gifts, but he deserves kudos for this:
I placed an order for a couple atomizers, a spare charger, two spare batteries and some fluid. The order arrived, but instead of batteries, they'd inadvertently included an additional two atomizers. I contacted them about it the same day.
They apologized for the mistake, are sending me two batteries, and told me to keep the extra atomizers. Not a perfect solution as it'll be a bit of a wait for the batteries, but definitely more equitable than sending those atomizers back, and certainly fair of them.
When a supplier does something that benefits the customer and makes all this less of a hassle than it needs to be, they deserve to be noted for such.
Nash
I placed an order for a couple atomizers, a spare charger, two spare batteries and some fluid. The order arrived, but instead of batteries, they'd inadvertently included an additional two atomizers. I contacted them about it the same day.
They apologized for the mistake, are sending me two batteries, and told me to keep the extra atomizers. Not a perfect solution as it'll be a bit of a wait for the batteries, but definitely more equitable than sending those atomizers back, and certainly fair of them.
When a supplier does something that benefits the customer and makes all this less of a hassle than it needs to be, they deserve to be noted for such.
Nash