The FastTech Thread for All FastTech Posts (Part 2)

[Sugar_and_Spice]

The only method i ever use is Express epacket,almost never takes more than 2 weeks with that,except 1 that got stuck in LA for a month.

Is that the one that was stuck in customs? Did they notify you saying it was in customs? Reason I am asking is that I went to my po to inquire about my package that was last tracked 12-13-18 in NY ISC and they would not even call to find out if it really was there. Said they did not even have a phone number for them. Funny, I found one on google for the usps NY ISC and plan to call tomorrow.

Thanks for any info you can provide.

 

[b.m.]

Is that the one that was stuck in customs? Did they notify you saying it was in customs? Reason I am asking is that I went to my po to inquire about my package that was last tracked 12-13-18 in NY ISC and they would not even call to find out if it really was there. Said they did not even have a phone number for them. Funny, I found one on google for the usps NY ISC and plan to call tomorrow.

Thanks for any info you can provide.

Yeah,that was the one.It sat in customs for like 28 or 29 days,somewhere in there.As for notifying me,no i never heard anything from them,the only info i ever got was from the tracking page.For a few weeks,all it kept saying was that delivery was delayed and would arrive later than expected.

 

[Sugar_and_Spice]

Yeah,that was the one.It sat in customs for like 28 or 29 days,somewhere in there.As for notifying me,no i never heard anything from them,the only info i ever got was from the tracking page.For a few weeks,all it kept saying was that delivery was delayed and would arrive later than expected.

Thanks. All mine says is that it passed thru NY ISC and gives no expected delivery time. In fact, it has been so long informed delivery will no longer post it on my page, I can only look by inputting the number in tracking and it doesn't change info. I am not convinced it is not lost, but when I put in a ticket with usps for a lost package, it just sends it back to my local po who will tell me again it must be in customs. No help whatsoever.

 

[b.m.]

Thanks. All mine says is that it passed thru NY ISC and gives no expected delivery time. In fact, it has been so long informed delivery will no longer post it on my page, I can only look by inputting the number in tracking and it doesn't change info. I am not convinced it is not lost, but when I put in a ticket with usps for a lost package, it just sends it back to my local po who will tell me again it must be in customs. No help whatsoever.

I realized a few years ago,USPS is no help at all on international packages.I had a package coming from another Chinese vendor.It made it all the way from China to my local post office with no problem,tracking stayed up to date,etc. The day it went out for delivery,it got scanned as delivered,so checked my mail and no package.I caught the mailman down the road,and he said no he did not have or scan a package.I called the supervisor at my local Po,and as soon as i told him it was an international package,all i got was "It says delivered,so it was delivered,our job is done",so hopefully you'll have better luck calling Customs directly since that's where it seems to be stuck or lost at.

 

[Sugar_and_Spice]

A mystery package showed up on my informed delivery. Have not ordered anything new and have all the tracking numbers of my known packages anyway. Says it was delivered on Sat. So I went to the po to pick it up and no package or hint of one to be found. Good ole' usps. I guess its a good thing since I don't want to have to send back something I did not order or want anyway. Last year I kept getting mystery packages of really off the wall stuff. I think one was a diffuser and then a kit for making easter eggs. No return address on package except mailed from zip code xxxxx. The packages would resember Amazon but not have any other markings on it and did not actually say Amazon. So I finally was able to find out the stuff was coming from one of Amazon's sellers. So I called Amazon(that was a feat in itself to actually get a live person) and explained how I kept getting these surprise packages. She asks for one of the many long numbers that did appear on the package and confirmed it was one of theirs. So she said just to keep the stuff I have received and she would make sure if stop happening......guess it may have started again with this new one ---that remains to be seen. Heck they could have sent something I could actually use instead of junk. Oh well......lol

 

[corn flakes]

2019 CNY Holiday Schedule
Dear Valued Customers,

The Lunar New Year(Year of the Pig) holiday is coming. Here is fasttech's 2019 CNY holiday schedule:

Official holiday for FastTech: 12 days from January 31, 2019 to February 11, 2019. All services resume on February 12, 2019 at 9:30am Hong Kong Time.

Schedules on orders and support services:

January 29, 2019 (dates inclusive, HKT):
- Orders: all orders scheduled to ship on or before this day can be shipped before holiday. Scheduled shipping date is displayed in the order history page of your FastTech account.
- Support: all questions made on or before this day will get response before holiday.

January 30, 2019 (dates inclusive, HKT):
- Orders & Support: we aim to ship all orders which scheduled to be shipped on January 30, 2019 before holiday, and we aim to answer all questions made on that day, but we cannot guarantee.

January 31, 2019 to February 11, 2019 (dates inclusive, HKT):
- Orders: Orders placed before the holiday, and are scheduled to ship during the holiday, will not be shipped until the holiday ended.
- Support: support service is unavailable during these days.

February 12 and 13, 2019 onward:
- Orders: shipping resumes on February 12. Extra processing time may be required due to holiday backlog. All orders which are ready to ship, can be shipped within a few days after February 12, 2019. For orders which require extra restocking time, a new scheduled shipping date will be displayed in order pages.
- Support: support service resumes on February 12 but ticket response time will be delayed due to backlogs.

February 22, 2019 onward:
- Orders: most orders are expected to be shipped normally according to scheduled shipping dates.
- Support: ticket response time might still be delayed due to backlogs.

February 28, 2019 onward:
- Orders & Support: all orders and support services are expected to be normal again.

Tracking service: Most post offices confirmed that the packages shipped before holiday will be traceable during holiday. The tracking information of Packages via following shipping methods may not update during CNY holiday:
Packages shipped after January 28, 2019 via UPS/FedEx (Large Parcels)/ European Express ;
Packages shipped after January 29, 2019 via China surface post/ Registered Airmail via PostNL;

Postal Services: Most postal services that FastTech provided will resume on February 12, 2019. For any updates on postal services, please kindly pay attention to the newest sticky threads posted on shipping forum section.

Please kindly note that not all suppliers and factories FastTech works with resume work on February 12, 2019. FastTech will update the stock status displayed on product pages.

 

[smoked25years]

I am disappointed by the response regarding a damaged RTA. The damaged part is internal so it must have happened before shipment. Previously they forgot to ship part of my order and they caught it and refunded me before I even received the order. But this time they seem to be hard set on cheating me. They are denying their policy to replace damaged items.

The policy on their website:
"FastTech guarantees safe delivery of your orders. We exchange all damaged items. FastTech reimburses return shipping charges. Contact us for a RMA, within 5 days of delivery, and ship products back via the least expensive method."
Shipping and Refund: FastTech

CONTRADICTORY response from customer service:
"Satisfaction Guaranteed is for umdamaged items and the shipping costs needs to be paid by customer."

It is like dealing with a street hustler instead of a business.

 

[ceeceeisme]

I am disappointed by the response regarding a damaged RTA. The damaged part is internal so it must have happened before shipment. Previously they forgot to ship part of my order and they caught it and refunded me before I even received the order. But this time they seem to be hard set on cheating me. They are denying their policy to replace damaged items.

The policy on their website:
"FastTech guarantees safe delivery of your orders. We exchange all damaged items. FastTech reimburses return shipping charges. Contact us for a RMA, within 5 days of delivery, and ship products back via the least expensive method."
Shipping and Refund: FastTech

CONTRADICTORY response from customer service:
"Satisfaction Guaranteed is for umdamaged items and the shipping costs needs to be paid by customer."

It is like dealing with a street hustler instead of a business.

It can be frustrating dealing with customer service at FT. I find that there can sometimes be a language barrier, depending on how you present your issue. You may need to write several times to make your point that the item was received damaged and unusable right from the get-go. You'll need to provide pictures too and clearly explain why the item is not usable. If it is, in any way, still usable, you're probably not going to get too far with them. You might get a partial refund or you might not get anything. Persistence is the key. If it is a low price item it may not be worth your time.

 

[smoked25years]

Thanks for the info. The experience has changed my opinion of the company. The atomizer was $17 but it will cost $19 to buy a new one since there are no current coupons. I need to buy another one but I feel foolish paying twice to get one that works. And I could just end up with another damaged one. Maybe I'll try shopping at another store.

 

[ceeceeisme]

Thanks for the info. The experience has changed my opinion of the company. The atomizer was $17 but it will cost $19 to buy a new one since there are no current coupons. I need to buy another one but I feel foolish paying twice to get one that works. And I could just end up with another damaged one. Maybe I'll try shopping at another store.

Since I don't know what's wrong with the unit and I don't know what has transpired in your conversations it's hard for me to comment. The Chinese New Year sale is just a few days away (most of the Chinese retailers will offer something during this time of the year) so wait a couple of days and you should be able to find a suitable replacement on sale.

 

[puffon]

Any Chinese New Year coupon codes yet?
@Noel. seems to be MIA....

 

[Sugar_and_Spice]

Any Chinese New Year coupon codes yet?
@Noel. seems to be MIA....

puff, I read on the ft forums that Noel has been gone for quite some time. There was(it seems) someone who was posting pics for ft on the other thread using his id. Guess they got tired of doing it or felt it wasn't worth it or something.

The trade war seems to have halted lots of activity between ft and US.

 

[puffon]

puff, I read on the ft forums that Noel has been gone for quite some time. There was(it seems) someone who was posting pics for ft on the other thread using his id. Guess they got tired of doing it or felt it wasn't worth it or something.

The trade war seems to have halted lots of activity between ft and US.

Yes, something is going on.
A few years ago I started getting their daily "new products" e-mail listing.
This last year I've noticed a decrease in vape gear listings.
Sometimes only drip tips or juice being added.
Some RDAs that 3F stocked, FT never added to inventory.
It's too bad. FT is the only vendor that carries a lot of spare parts for many attys.
Maybe they are diversifying away from vape gear?

 

[Sugar_and_Spice]

Yes, something is going on.
A few years ago I started getting their daily "new products" e-mail listing.
This last year I've noticed a decrease in vape gear listings.
Sometimes only drip tips or juice being added.
Some RDAs that 3F stocked, FT never added to inventory.
It's too bad. FT is the only vendor that carries a lot of spare parts for many attys.
Maybe they are diversifying away from vape gear?

I am thinking also there was either a replacement in management or maybe a new owner? Not sure but I am glad I am very well stocked up on lots of spare parts and dt's. I have slowed my buying way down as I already have more than I will ever need. Probably need to thin out what I do have....

 

[SonnyCooL]

I am disappointed by the response regarding a damaged RTA. The damaged part is internal so it must have happened before shipment. Previously they forgot to ship part of my order and they caught it and refunded me before I even received the order. But this time they seem to be hard set on cheating me. They are denying their policy to replace damaged items.

The policy on their website:
"FastTech guarantees safe delivery of your orders. We exchange all damaged items. FastTech reimburses return shipping charges. Contact us for a RMA, within 5 days of delivery, and ship products back via the least expensive method."
Shipping and Refund: FastTech

CONTRADICTORY response from customer service:
"Satisfaction Guaranteed is for umdamaged items and the shipping costs needs to be paid by customer."

It is like dealing with a street hustler instead of a business.

i bought reload X without Squonk pin, i make complaint and they send me another unit of reload X i'm happy customer now

 

[smoked25years]

I'm not sure why the initial emails were so weird (maybe lost in translation?) but they did end up offering a replacement. I ended up accepting a partial refund instead. I will use the broken atomizer as spare parts and order another with the certificate.

 

[ceeceeisme]

I'm not sure why the initial emails were so weird (maybe lost in translation?) but they did end up offering a replacement. I ended up accepting a partial refund instead. I will use the broken atomizer as spare parts and order another with the certificate.

Glad to hear! With Fasttech, persistence pays off.... eventually.

 

[ceeceeisme]

Any Chinese New Year coupon codes yet?
@Noel. seems to be MIA....

 

[puffon]

CNYSALE15 code is now live...

 

[ceeceeisme]

CNYSALE15 code is now live...

Time to hit the fire button on the cart!!!