The FastTech Thread for All FastTech Posts (Part 2)

[gerrymi]

Every order to FT has been delivered without problems...so I don't waste my time following tracking...when it's in my mailbox I know it's arrived...

After their recent "Holiday"...all items in stock...two Justfog Minifits + six Pods ($35.10) with "USPS for batteries" ($2.78)...ordered 2/16...arrived 3/19...

..

 

[ceeceeisme]

Every order to FT has been delivered without problems...so I don't waste my time following tracking...when it's in my mailbox I know it's arrived...

After their recent "Holiday"...all items in stock...two Justfog Minifits + six Pods ($35.10) with "USPS for batteries" ($2.78)...ordered 2/16...arrived 3/19...

..

The main thing is you're a happy customer!

So during the CNY sale I ordered an ultrasonic cleaner for my atty's. I ordered the US model but they sent me an EU model. Wrong voltage, won't work in North America.

So I started a ticket with customer service and OMG! They did not want to make it right. They wanted to send me a new motherboard and have me fix it myself.

Uh, NO.

I went back and forth with customer service for over a week then I finally went to the forum boards and paged Anniepan. Situation resolved instantly! A US model ultrasonic cleaner is on it's way to me.

 

[Nailz]

I went back and forth with customer service for over a week then I finally went to the forum boards and paged Anniepan. Situation resolved instantly! A US model ultrasonic cleaner is on it's way to me.

Unfortunately this common with the china sites, customer service can be difficult though their system, but you make it public in a forum, they jump to help then

 

[ceeceeisme]

Unfortunately this common with the US sites, customer service can be difficult though their system, but you make it public in a forum, they jump to help then

I'm a pretty patient person but after a week of arguing with customer service I had had it with all their BS.

I am no electronics technician. I think I could have swapped out the board but what was going to happen if I broke something while trying to do it? How about I open the unit up and a part falls out and I don't know where the hell to put it back?

I think it was pretty unreasonable to ask someone to do that. Plus, if I had agreed and waited for the new motherboard to arrive (hopefully intact and unbroken) and still didn't have a working unit, what then? Two months would have gone by and FT would be like, "well you own it now".

Uh-uh. No way.

 

[Nailz]

Don't know why I put US sites, meant china sites

 

[ceeceeisme]

Don't know why I put US sites, meant china sites

I knew what you meant!

 

[bcme]

Anyone having problems getting their packages in US since the 'donald' started throwing fits about China and the trade imbalance? Hoping that mess has settled down and all back to semi-normal. I put off ordering anything until their Valentines day coupon and am taking a chance. Fingers crossed.

Going on 3 months now. Pkg has evidently been lost and all I get out of Fastech "Please understand we are investigating"

 

[Anise]

I have an order thats 2 1/2 months old. One item was supposed to be in stock in 5 days and they still don't have it. I'm kinda stuck since this was the only place I could find coils for a pod I won.
Oh well. Hopefully they'll get it soon. Then I can wait on the shipping

 

[Sugar_and_Spice]

Going on 3 months now. Pkg has evidently been lost and all I get out of Fastech "Please understand we are investigating"

Sounds familiar.. I have a package that arrived NY on 12/13/18 and FT tells me the same thing.

 

[TraderX]

Someone once posted a whole years worth of upcoming Fasttech sales in advance. I was memorized at the time, it was like meeting a true life psychic or genie. It was just matter of fact for them, they knew the whole schedule in advance based on Chinese Holidays and US. Holidays that are actually recognized as a good time to offer sales.

I still scratch my head, consult the Ouija board, stare at the stars, and wonder when the next sale is?

 

[ceeceeisme]

Someone once posted a whole years worth of upcoming Fasttech sales in advance. I was memorized at the time, it was like meeting a true life psychic or genie. It was just matter of fact for them, they knew the whole schedule in advance based on Chinese Holidays and US. Holidays that are actually recognized as a good time to offer sales.

I still scratch my head, consult the Ouija board, stare at the stars, and wonder when the next sale is?

FT used to have a set schedule of sales but that doesn't seem to hold up anymore. In previous years they always had a St. Patrick's Day sale but that didn't happen this year

 

[ceeceeisme]

 

[ceeceeisme]

The coupon code is working NOW

 

[DancingHeretik]

Great! Thanks!

 

[ceeceeisme]

Just in case you missed the 15% off FT has revised the sale due to an error in timesetting the expiry on April 18th:

 

[JCinFLA]

Just in case you missed the 15% off FT has revised the sale due to an error in timesetting the expiry on April 18th:

Yay! I went to place an order well within the time period for the 15% off...and it only showed 10%, so I didn't order. Will order though, on the 21st, since it'll be 15% off then.

 

[ceeceeisme]

 

[mac-nutty]

delivery to the UK is alway 5working days from fasttech using epacket delivery option

same for 3fvape but some packages from 3f can take i upto 2week FT is by far the best to order from if you are this side of the water

 

[JCinFLA]

I think I have something that "takes the cake", so to speak, regarding FT and poor communication with customers about problems.

I'd been going back and forth with them in emails, about a very delayed package (well past any/all expected shipment dates), FT's posting of a "supposedly" shipped date (proven to be incorrect on 17Track and other tracking), and their constant canned response... "kindly give it a few more days", while still getting nowhere.

I sent another email response with yet again...the info I'd relayed to them before, as well as a suggestion that FT should post truthful, accurate shipment dates...since my package still had not been received despite the fact that I had "kindly given it a few more days" many times already. I did finally receive the package (42 days after I'd ordered), but didn't get a response to my last email. I just THIS morning, got this email response from them:

"Hi ________,

(Warmly tip: please log in your fasttech account firstly then reply us via THE TICKET instead of email, thanks)

Sorry for all issue.

We will pass suggestion to related department and improve it.

Did you got the parcel finally?"

By the way, I had been instructed in FT's first email response to my opening a ticket for this order: "You can simply reply back if you need any further assistance with this matter." I had received several other email responses from them after that first one.

OH...here's what takes the cake.......I sent that final email to them on Friday, July 6, 2018! Gee...I think their response that finally came today is just a little slow.

 

[Bigbob2322]

I think I have something that "takes the cake", so to speak, regarding FT and poor communication with customers about problems.

I'd been going back and forth with them in emails, about a very delayed package (well past any/all expected shipment dates), FT's posting of a "supposedly" shipped date (proven to be incorrect on 17Track and other tracking), and their constant canned response... "kindly give it a few more days", while still getting nowhere.

I sent another email response with yet again...the info I'd relayed to them before, as well as a suggestion that FT should post truthful, accurate shipment dates...since my package still had not been received despite the fact that I had "kindly given it a few more days" many times already. I did finally receive the package (42 days after I'd ordered), but didn't get a response to my last email. I just THIS morning, got this email response from them:

"Hi ________,

(Warmly tip: please log in your fasttech account firstly then reply us via THE TICKET instead of email, thanks)

Sorry for all issue.

We will pass suggestion to related department and improve it.

Did you got the parcel finally?"

By the way, I had been instructed in FT's first email response to my opening a ticket for this order: "You can simply reply back if you need any further assistance with this matter." I had received several other email responses from them after that first one.

OH...here's what takes the cake.......I sent that final email to them on Friday, July 6, 2018! Gee...I think their response that finally came today is just a little slow.

WOW