i received my 2nd order today (#1882), but even a simple order like mine was screwed up. im not going to be too terribly critical of it, and especially not the juice, because i do dig it. but simply to point it out and i will probably call them on monday because i cant in good conscience order from the vapor company again if these previous ~2000 orders havent been sorted out.
i ordered a bottle of watermelon wonder/smash, and used the promo code for a free bottle of bananarama. in hindsight i probably should have ordered and paid for the bottle of banana instead of the watermelon to be sure that i would at least be able to try a new flavor from them, but i figured an order of two bottles would be difficult to mess up. i only got the watermelon, and its much darker than the bottle i got previously. im not really going to make assumptions as to why the promo code wasnt honored, instead ill ask them next week when i give em a call. the bottle is topped off to 10ml at least, but i reordered this juice because it was close to clear in color. when i get a product that is different from one that i just ordered not a few weeks before, thats an inconsistency im not willing to accept when i am ingesting it and honestly unless they rectify my order so that i can actually try more flavors, i doubt i'll order again on principle. its also really quite a bummer because i do enjoy the one flavor i tried, but now i've received two orders when i am all but sure that there are customers who havent gotten their first yet. i noticed they sent out an email blast yesterday that i'll paste here:
CUSTOMER SERVICE UPGRADE AND UPDATE
Okay there has been many threads and posts about our customer service and even though we have tried to stay on top of everything we have to admit there has been many flaws in the on going battle of trying to provide the best customer service possible. Now we have an even better system in place that if everyone will participate in will allow us to stay on top of all of your questions and concerns about orders.
One of the biggest problems we have been faced with is that everyone's questions have been spread out across multiple platforms and simply has been impossible for us to keep up with. We now have a dedicated customer service department and would like to keep everyone in the loop so you can utilize the system and not assume we are "ignoring" your questions because that is the last thing we want to do. So to help assist you we would like to ask you to utilize the following below and I give you my word that no question will go unanswered if you simply utilize the platforms below:
Our toll free number that can be utilized anytime to leave a message is:
888-522-1335 (This number is the voicemail for each department that will be answered and calls returned daily during normal business hours)
Monday thru Friday from 9am - 5pm (Central) you can call us directly in the office:
812-401-1592
Our support ticket system on the website which will be answered daily during normal business hours.
We have had your questions and concerns spread out thru emails both business and private, Facebook posts, Reddit posts, e-cig forum posts, support tickets, chats, private messages, etc and realistically it is simply way to much for us to handle so we are trying to get more organized so we can not only help you faster and more efficiently but also to combat all of the negativity that is being spread that we don't care or have ill intentions because that couldn't be any further from the truth.
The fact of it is we've been online 2 months and sure we have went thru an incredible amount of changes in those 2 months but we are improving and constantly looking for ways to improve all areas even more. We are now processing orders at a higher rate and improving that also every day. We love making juice and we love serving the community. We ask that if you will just be patient we will make you all proud to say you were a part of our company's growth and success because we will not rest until we are the best and known world wide as "THE" Premium E-Liquid supplier. Rest assure every order will be processed and any mistakes we have made we have done our best to correct because in the end we want you to walk away feeling good about your purchase and being included in the The Vapor Company family.
Thanks,
Tim "The Shark" Gray - CEO
The Vapor Company LLC
i dont exactly like that tim keeps saying 'questions' in this mail. these arent questions, these are inquiries toward products that people have already paid for far beyond the allotted time for these orders to processed and shipped. i personally gave their site a chance because i had some money in my paypal account and beyond the price, that was the only reason. i had no expectations one way or the other in terms of the product, but i did like the flavor, i think their watermelon is one of the better ones ive had. however, they themselves developed a negative buzz and tim sees it as questions, which is a bit unfair to the customer when you get down to it.
like i said before, i think they could have controlled their sale a bit better instead of letting it get as out of hand as it did, max 3 bottles or something along those lines. it seems to me like the bigger picture is wanting to make the money, not having the physical product on hand to make the sales, and/or either not enough employees or competent employees to handle mixing and packaging over these two months. i will post back here after i get in touch with someone there regarding the promo code and the bottle of banana, i was hoping to be able to try that one and i didnt go down to nett mix to grab some of their banana because i figured this would be coming through. caveat emptor!
)
