Hello everyone,
Recently we noticed that many customers feedback that can not track the order or our customer service email feedback too late, here we are so sorry for bringing you the trouble.
From now on, you can send email to me directly and will reply you within 24 hours.
Tom
marketing01@vapesourcing.com
For order issues, if your order status says "payment accept" that means the order still have not been shipped, you can request refund directly and we will give you 300 points as a compensation.
If your order status says "complete" and tracking in 17track.net says "information received" that means your order have been shipped and waiting for the post office warehouse arrangement, we will push the forwarder and post office to arrange your order asap, also if delay over 3 days, we will give you 300 points as a compensation.
If your order status says “complete” and tracking in 17track.net says "in transit" that means your parcel will be arrived very soon.
For pre-sell products, please kindly noted that the shipping time depends on the manufacturer, we will push them also can give you the refund directly.
Any question, please feel free to let me know.
Thanks and best regards,
Vapesourcing/Tom
Recently we noticed that many customers feedback that can not track the order or our customer service email feedback too late, here we are so sorry for bringing you the trouble.
From now on, you can send email to me directly and will reply you within 24 hours.
Tom
marketing01@vapesourcing.com
For order issues, if your order status says "payment accept" that means the order still have not been shipped, you can request refund directly and we will give you 300 points as a compensation.
If your order status says "complete" and tracking in 17track.net says "information received" that means your order have been shipped and waiting for the post office warehouse arrangement, we will push the forwarder and post office to arrange your order asap, also if delay over 3 days, we will give you 300 points as a compensation.
If your order status says “complete” and tracking in 17track.net says "in transit" that means your parcel will be arrived very soon.
For pre-sell products, please kindly noted that the shipping time depends on the manufacturer, we will push them also can give you the refund directly.
Any question, please feel free to let me know.
Thanks and best regards,
Vapesourcing/Tom
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