Hello, @RestlessAlexis , your order has been shipped, I will give you the tracking number later
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@BaneGretzky ,Hello, it means your package is in customs, their customs clearance is slow, it will update the information until they clear customs
@Verashu i am very upset with the lack of info you provide. i ordered this on march 2nd and it just now got sent out? that is ridiculous
@Kubiszon2010 , ok, we will change for you.
Thank you very much, but when I can expect shipping from the warehouse ?
Hi,
I’d like to share that I tried them for the first time a week ago.
I bought two RTA’s and an RDA, all in stock in the color I liked.
I checked up with them today and two of the three items... Are out of stock.
It is my opinion that everyone can make money the way they like. Running a business is a tough job. I admire Tom the Marketing Person who is busy trying to put out fires here. A difficult job, takes guts.
I don’t like it at all that this company takes my money for items they do not have, or are going to have, in stock. I don’t find it stylish to sell people things in a way that isn’t honest.
When I clicked ‘checkout’, and arranged for parting with my hard earned cash, you told me the items would be shipped within 48 hours. They were not. I had to ask ‘what is going on with my order’. I did this through your messenger app, and through the email you provide for just these cases. No response.
It would have been more appealing if you would have contacted me yourself.
Maybe along the lines of ‘sorry but stock issues on two-thirds of your USD100+ order’ but no, I had to contact the marketing person myself to find out that what I paid for does not exist.
Not the sales manager who is selling false promises. Or the warehouse people who can’t report back their warehouse stocks to the system. No, the person who should be doing the good things like maintaining the company’s good name and working on client satisfaction and client base expansion.
Talk about putting the burden on the wrong person, whoo hee.
Anyway. I have asked for a full refund. I will keep you posted on how this pans out.
In the mean time I’d like to advise everyone to think hard about where you spend your money. This is just general advice, not specifically aimed at this here weird troupe of stock challenged kit floggers.
I wish you all the best of days. And if anyone can tell me about good shops that ship to the Middle East, have good stock and ship quickly, and don’t beat around the bush, please let me know at once. I’m in the market for vape gear.
I’d like to share that I tried them for the first time a week ago.
I bought two RTA’s and an RDA, all in stock in the color I liked.
I checked up with them today and two of the three items... Are out of stock.
It is my opinion that everyone can make money the way they like. Running a business is a tough job. I admire Tom the Marketing Person who is busy trying to put out fires here. A difficult job, takes guts.
I don’t like it at all that this company takes my money for items they do not have, or are going to have, in stock. I don’t find it stylish to sell people things in a way that isn’t honest.
When I clicked ‘checkout’, and arranged for parting with my hard earned cash, you told me the items would be shipped within 48 hours. They were not. I had to ask ‘what is going on with my order’. I did this through your messenger app, and through the email you provide for just these cases. No response.
It would have been more appealing if you would have contacted me yourself.
Maybe along the lines of ‘sorry but stock issues on two-thirds of your USD100+ order’ but no, I had to contact the marketing person myself to find out that what I paid for does not exist.
Not the sales manager who is selling false promises. Or the warehouse people who can’t report back their warehouse stocks to the system. No, the person who should be doing the good things like maintaining the company’s good name and working on client satisfaction and client base expansion.
Talk about putting the burden on the wrong person, whoo hee.
Anyway. I have asked for a full refund. I will keep you posted on how this pans out.
In the mean time I’d like to advise everyone to think hard about where you spend your money. This is just general advice, not specifically aimed at this here weird troupe of stock challenged kit floggers.
I wish you all the best of days. And if anyone can tell me about good shops that ship to the Middle East, have good stock and ship quickly, and don’t beat around the bush, please let me know at once. I’m in the market for vape gear.
Hello, @xtrasyn can you tell me your order number?Hi,
I’d like to share that I tried them for the first time a week ago.
I wish you all the best of days. And if anyone can tell me about good shops that ship to the Middle East, have good stock and ship quickly, and don’t beat around the bush, please let me know at once. I’m in the market for vape gear.
You can my friend. We already spoke through email.
It's #100079061-CN-SZ and you were going to refund the money today.
Hello, @RestlessAlexis , your tracking number is 1916787180
What is happening to my order? I ordered 5x smok x8 on 20.2 and I still didn't get it..
Hi Verashu, I wrote several mails regarding Order #100077354.
When I ordered the shipping date was 10/03. Later changed to 25/03. Now it is 30/03!
I wouldn't have ordered under these circumstances.
The SMOK FIT KIT is not available. I asked if it is possible to send the "SMOK INFINIX with the Refill Pods", instead. As this is IN STOCK. Of course it is possible to pay the difference of 2€.
To spend money without getting the agreed order and writing several mails without any response is not normal. In case you can't deliver anything, it is normal to appologize and refund the money. Or am I wrong?
My Proposal:
PLEASE REPLACE MY ORDER #100077354 WITH:
2 x Suorin Air Starter Kit 400mAh
Color: Red if possible, otherwise Gun Metal or Black, not so important.
$16.90
1x Yocan Evolve-D Dry Herb Vaporizer
Color: Orange
$15.90
Subtotal: $49.70
THERE IS A DIFFERENCE OF LESS THAN 3,00$ TO MY ORDER.
FROM MY POINT OF VIEW, THIS SHOULD BE ACCEPTABLE FROM YOUR SIDE AS I WANTED TO HAVE SOMETHING ELSE ACTUALLY! AND IT IS NOT ACCEPTABLE FOR ME TO WAIT THAT LONG WITHOUT KNOWING BEFORE. NO MORE COMMENTS ON THIS NOW!
DEAL?
Thanks For your response.
Cheers
When I ordered the shipping date was 10/03. Later changed to 25/03. Now it is 30/03!
I wouldn't have ordered under these circumstances.
The SMOK FIT KIT is not available. I asked if it is possible to send the "SMOK INFINIX with the Refill Pods", instead. As this is IN STOCK. Of course it is possible to pay the difference of 2€.
To spend money without getting the agreed order and writing several mails without any response is not normal. In case you can't deliver anything, it is normal to appologize and refund the money. Or am I wrong?
My Proposal:
PLEASE REPLACE MY ORDER #100077354 WITH:
2 x Suorin Air Starter Kit 400mAh
Color: Red if possible, otherwise Gun Metal or Black, not so important.
$16.90
1x Yocan Evolve-D Dry Herb Vaporizer
Color: Orange
$15.90
Subtotal: $49.70
THERE IS A DIFFERENCE OF LESS THAN 3,00$ TO MY ORDER.
FROM MY POINT OF VIEW, THIS SHOULD BE ACCEPTABLE FROM YOUR SIDE AS I WANTED TO HAVE SOMETHING ELSE ACTUALLY! AND IT IS NOT ACCEPTABLE FOR ME TO WAIT THAT LONG WITHOUT KNOWING BEFORE. NO MORE COMMENTS ON THIS NOW!
DEAL?
Thanks For your response.
Cheers
Last edited:
hi can you see whats happening with this order #100080969 i sent couple emails no response... i dont wana start a paypal complaint. I am being flexible even tho i am seeing this unsatisfied people complaining about your company
Okay I see the Smok S Priv in stock, but way underneath it says it won't dispatch until sometime in December? I need a refund on second part of this order, if that is the case.
Hello, @Andrew Pepperoni , can you tell me your tracking number?
Hello, @Dogmom22 , your order 100080321 has been sent out, your tracking number is 9405511899223515027534, and it has been delivered in or at the mailbox at 12:59 pm on March 17, 2018.
Hello, @Dogmom22 , your order 100080321 has been sent out, your tracking number is 9405511899223515027534, and it has been delivered in or at the mailbox at 12:59 pm on March 17, 2018.
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