This is Tom from VapeSourcing, ECF special customer service

[CharlyBrown1226]

hello @Verashu

I'm missing one of my items in my order. The order number is #100070015. Could you check it's status.

 

[Marento]

Hello, @Marento , the G-Priv 2 Luxe Edition will stop producing until March. I am really sorry for that. would you mind to wait for more days, we will put $10 in your vapesourcing wallet, if not , we will refund to you, ok？

On note of that yes a refund would be greatly appreciated.

 

[Jacob Trickie]

Hello, @Verashu I ordered from you guys on the 13th and have not gotten any notification after the first one that guy guys received my payment, order ID is #100071771 if you could get back to me and tell me the whereabouts of my items it would be great, this order is very time limited and is already way behind schedule. Thank you.

 

[Verashu]

ok, the tracking number will be given to me tomorrow?

@diegoarceo , Hello, your tracking number is 204349720019

 

[Verashu]

hello @Verashu

I'm missing one of my items in my order. The order number is #100070015. Could you check it's status.

Hello, @CharlyBrown1226 , your tracking number is LN265924098SG, it has been delivered in or at the mailbox at 10:31 am on February 22.

 

[Verashu]

Hello, @Verashu I ordered from you guys on the 13th and have not gotten any notification after the first one that guy guys received my payment, order ID is #100071771 if you could get back to me and tell me the whereabouts of my items it would be great, this order is very time limited and is already way behind schedule. Thank you.

Hello, @Jacob Trickie , your order is out of stock now, as you buy the items when we in our Chinese New Year Holiday, and the supplier still in holiday not go back to work. we will know the delivery time next week. I am sorry for that.

 

[Jacob Trickie]

@Verashu then I need a refund on this. like I said, very time limited so I already have to go elsewhere to get it, I do not wish to buy it twice

 

[CharlyBrown1226]

hello @Verashu

The Smok Vape Pen Plus did come but it doesn't work. Could i return it. The item that I'm missing is an E-juice named Yami Vapor Taruto 100mL, 0mg nicotine at the U.S.A warehouse. It doesn't show on my order but it shows on an email I recieved when I bought it along with the Smok Vape Pen Plus.I forward it to your email on Feb 22, 2018

 

[Verashu]

@Verashu then I need a refund on this. like I said, very time limited so I already have to go elsewhere to get it, I do not wish to buy it twice

OK, @Jacob Trickie

 

[Verashu]

hello @Verashu

The Smok Vape Pen Plus did come but it doesn't work. Could i return it. The item that I'm missing is an E-juice named Yami Vapor Taruto 100mL, 0mg nicotine at the U.S.A warehouse. It doesn't show on my order but it shows on an email I recieved when I bought it along with the Smok Vape Pen Plus.I forward it to your email on Feb 22, 2018

Hello, @CharlyBrown1226 , can you take a video of smok vape pen plus and send it to
service@vapesourcing.com， if it shows it can't work, we will refund to you.
And as the Yami Vapor Taruto is out of stock now, so we missed to send you. Really sorry for that. would you like the yami vapor BUTTER BREW, it is in stock now. If you like this one, we can arrange to send you right now.

 

[otangyo]

hello @Verashu

ordered an rda february 22nd and have not heard anything back so far. My order ID is 100074316

 

[Verashu]

hello @Verashu

ordered an rda february 22nd and have not heard anything back so far. My order ID is 100074316

Hello, @otangyo , your tracking number is LN266057258SG,

 

[BaneGretzky]

hello @Verashu

I placed an order on February 17, my order number 100072911. Nothing is showing up when I input my tracking number. Could you let me know what is going on with the order?

 

[Verashu]

hello @Verashu

I placed an order on February 17, my order number 100072911. Nothing is showing up when I input my tracking number. Could you let me know what is going on with the order?

Hello, @BaneGretzky , your tracking number is LN266022191SG.

 

[lil_buddy]

I placed an order before the New Year on February 4 which has never shipped. I would like to cancel the order for a full refund.

It is order #100068852

 

[BaneGretzky]

@Verashu ,

I already had the tracking number. I have been getting the response below for about a week and a half.

Does this mean that my package is sitting in Singapore waiting to be sent out? If so, how long does it usually take to be shipped? I was under the impression that it would be sent from China. Any kind of status update would be helpful at this point.

 

[Verashu]

I placed an order before the New Year on February 4 which has never shipped. I would like to cancel the order for a full refund.

It is order #100068852

@lil_buddy , It's ok, we have cancel the order and refund you.

 

[Verashu]

@Verashu ,

I already had the tracking number. I have been getting the response below for about a week and a half.

View attachment 727491

Does this mean that my package is sitting in Singapore waiting to be sent out? If so, how long does it usually take to be shipped? I was under the impression that it would be sent from China. Any kind of status update would be helpful at this point.

@BaneGretzky , you can see this tracking information image.

 

[BaneGretzky]

@BaneGretzky , you can see this tracking information image.

Thank you

 

[Kubiszon2010]

Hello @Verashu
I would like to receive information about the status of my orders about numbers 10065624 and 10065028. I will be very grateful for a quick response.