Totally Wicked goes underground

[CatVTTV]

I have been reading the posts here with absolute horror rather than interest.

I have not had any serious issues with TW as such, but I do have a fairly serious problem with Jason at the moment, which I have no intention of discussing on an open forum. So why am I mentioning it? Simple, by reading through this thread, and the previous one Jason deleted, comments made by various people and Jason himself have fuelled my anger at Jason, compelling me to post, and it has been very hard stopping myself from doing so.

My point is that threads like this bring complainers and complaints out of the woodwork, as well as those who excessively praise. None of which is going to do any good at all.
What was initially Jason’s statement of his intentions has now, through this thread turned to Moderators and their role on the boards of suppliers.

Smokey Joe has given Suppliers the ability to moderate their own forums, they can do this themselves or appoint someone to do it their behalf, the latter probably being the best option.

If Jason decides to remove the TW forum from this site, that is his decision, and personally I don’t feel it will hurt TW in any way, as their products are very well established on the e-cig market, but arguing over customer issues on an open forum, whether it be here or his own forums, will not do the TW reputation any good at all.

Should Jason decide to stay, he and his fellow Suppliers should have their mods responding to posts, but dealing with more serious issues in PM or via any alternative one to one communication to the satisfaction of both parties.

Jason recently held a live video review in one of his chat rooms, so maybe it could be an option for Jason to hold a live PR session once a month or bi monthly where anyone with a question specifically for Jason could send it to be discussed in the live forum. But, only questions that have been sent in prior to the event.

These are purely my own opinions on this thread, and my intention is not to preach or offend anyone who has previously posted here.

 

[trog100]

people have fun posting on forums.. this place is strange because its made up of "real" people.. sellers and such.. and the anonymous made up impervious to any come back (fall out) forum users..

one side has the positive advantage.. to the point where its wise for the other side to withdraw and not play the game..

a wise decision jason.. this place is of no benefit at all to you now.. the impervious to come backs ethereal internet beings are far to numerous and vociferous in this place now..

something like an uncontrolled rabble to be honest... time to sort em out joe... and before the event not afterwards like you normally do...

your little village has grown into a city.. success brings its own "problems"..

trog

 

[katink]

If a seperate sub-forum would be made called 'complaints about this supplier' (doing that per supplier-with-own-forum; plus one more for all suppliers without own forum) - would it then be possible, software-wise, to automatically close each thread as it is made to anyone else but the topicmaker, plus moderators (moderators being the suppliers in their own sub-forum, plus the regular ECF-mods)?

If this would be possible, you will be able to oversee the complaints on a certain supplier; that supplier would, if he wants to, be able to answer this poster and his/her complaint - but no pile-up of complainers and/or defenders would be possible, plus the (only) complainer that can post in that own thread, will be much more confronted with his/her own responsibility for what is happening in that thread... I think this would hold back a lot of build-up of angry words...

Would this set-up be possible with the software used here?

 

[surbitonPete]

People should be able to complain on the forum about goods or service from a supplier but I think suppliers should be banned from trying to deal with those complaints in public.

 

[Kate]

The forum has become dedicated to selling for various reasons. Somehow we have to find a balance of being enthusiasts with a side order of consumers rather than thinking we exist inside a supermarket.

If this site is intended to catch customers then we should recognise that and behave appropriately - that means providing honest and proportionate feedback on traders for each other.

Some people do go over the top and there have always been fanboys/girls here. Traders should expect that, it comes with the territory. If you want to promote your business you have to expect attention, good, neutral and bad.

 

[Pepper]

Personally, I really dislike the idea of people being able to post complaints but the suppliers not being able to respond to them. Over time this will leave a trail of complaints with no responses, and anybody new to the site will most likely get a very negative opinion of a supplier. You wouldn't be able to gauge whether that supplier only gets 1 complaint in 100 orders or 1 complaint every 2 orders, all you would see is a pile of unanswered complaints.

To me it's either a case of "no public complaints" (which is a kind of censorship I wouldn't like to see happen) or "allow complaints, and allow suppliers to respond". If a supplier doesn't want complaints in their forum they can remove them...As a consumer I'd rather read complaints and responses and then choose whether or not to do business with that person.

Of course, I say all of this without yet having to deal with numerous complaints being posted in my forum, I guess I could change my tune if/when my time comes

 

[yadda]

A lot of times the whiners line up for a pile on..to be honest, it's really annoying to watch. The expectations of some consumers are ridiculous. If you have an issue, resolve it privately unless it is an extreme case.

Wrong shipments, shipments that are a few days late, etc should all be dealt with privately.

I'm 100% with my fellow canuk.

Sad to see you go Jason. I, as many others on this forum will continue to purchase your excellent products regardless. See you on the other side!

Cheers

 

[donei]

The problem is that this is the interwebs and most people expect the instant gratification. Almost like they expect to receive a delivery conformation about as fast as they receive their order conformation.

Personally, what I'd like to see is when a user of this forum makes a complaint it stay's his/her thread and no one should be allowed to threadjack. Second, I'd like to see a requirement that when a person does make a complaint, they should show that they have given enough time and made several attempts at communication before posting. Finally, the last requirement should be that when the vendor rectifies the issue with the customer, the person posting the complaint should have to go back and reply their post and edit subject line to show that the problem was resolved.

Then again, this would all require a bit of attention from an ECF moderator to make sure all guidelines are followed and the mods around here are already spread too thin.

I would buy from a vendor even if there were issues, whether it was slow shipping, wrong products and even messed up products. The only time I would choose not to buy from a vendor is if he/she has a history of not being responsive in handling a consumer issue.

just my $.02

 

[Elendil]

We could always institute an ebay style feedback system. Look how well it works for them!











err.................maybe not

 

[donei]

We could always institute and ebay style feedback system. Look how well it works for them!











err.................maybe not

You mean a vendor can't complain about a customer? 8-o Buyers can't get negative feedback.... they are never wrong!

 

[irishmom]

This forum has changed greatly just since I have joined and I feel we the members are the losers. We are losing some great supplier /members and some members that had a lot to add to this forum. One of the reasons I enjoyed this forum was the availability of the suppliers and that they were here to answer our concerns. Many have taken to abusing and bashing instead of trying to work things out. We are supposed to be adults and are acting like children, would you in your business put up with the abuse some of these people have had to endure I think not. These suppliers are facing delays beyond their control and and then when product comes in there is a rush on everything they have. It saddens me that it has come to this and I hope that TW and other suppliers will consider staying and not letting the few bad apples (there will always be those you can't satisfy) ruin it for the rest who appreciate your input and time.

 

[Wildsky]

You mean a vendor can't complain about a customer? 8-o Buyers can't get negative feedback.... they are never wrong!

Perhaps the suppliers need a little forum to complain about the buyers that continuously WHINE for no good reason.

 

[deewal]

Appears the owner can't handle Americans or Canadians. Do Brits really not get frustrated or complain when they have problems with a supplier? And do suppliers treat their customers who have problems as rudely as Totally Wicked does?

1) Appears the owner can't handle Americans or Canadians.
Not Canadians just Americans.
2)Do Brits really not get frustrated or complain when they have problems with a supplier?
Yes we do but we deal with it in a civilized manner. (Manners being the key word.)
3)And do suppliers treat their customers who have problems as rudely as Totally Wicked does?
A lot of suppliers would'nt reply to you at all. Totally Wicked treats American customers in the same way as they treat Totally Wicked.

Now be a good chap and go away and take your bile with you please.

 

[laynies]

Perhaps the suppliers need a little forum to complain about the buyers that continuously WHINE for no good reason.

Seems only fair to me

 

[Limoncello]

Perhaps the suppliers need a little forum to complain about the buyers that continuously WHINE for no good reason.

Seems only fair to me

Me too!
Can I moderate it?


Rita

 

[donei]

Perhaps the suppliers need a little forum to complain about the buyers that continuously WHINE for no good reason.

Oh no... that would never do. One does not put into print that he/she would never want to see publicized. Trust me, all you would need is one vendor get mad at another and next thing you know a screen shot is posted showing what was said.

It wouldn't matter if it was a super secret area for specific people, only to be seen by them. Make someone mad enough and they will air the dirty laundry. It's best that suppliers keep those thoughts to themselves.

 

[Pepper]

Perhaps the suppliers need a little forum to complain about the buyers that continuously WHINE for no good reason.

We already have such a forum. Why do you think the bandwidth bills are so high?

 

[donei]

We already have such a forum. Why do you think the bandwidth bills are so high?

8-o8-o Guess I better not ever complain, I'll be put on that evil black list.

No juice for me! Yikes!

 

[TnA]

<sigh> There goes another 10 minutes of my life that I will never get back!

I'm a noob, my post count is not high and since coming across this forum, I've lived on it for all of it's valuable information, advice, and helpful members. Thank you to the mods, the suppliers, and all the other helpful members in this forum!!

In my short time in here, I've also noticed that my time is being wasted more and more by worthless threads that go on for pages and pages. Why do I follow the threads? For the simple hope that I'm actually going to learn something from it and come out a little wiser. Unfortunately, that is becoming less and less the case.

My hats off to the veterans and the mods. I don't know how you've managed to stick it out for so long!

I have one suggestion. I understand that more mods are needed due to the growth in this forum. Perhaps once more mods are emplaced, you could create some type of internal voting circle on members who seem to be posting drivel. I've seen several posts where members are accused of posting nothing but trash since their accounts were created. Why not review members every once in a while and "clean house" by removing the accounts of people who only post drivel or negative statements?

I understand the need to be able to voice complaints. Lord knows that seeing the reviews on suppliers was very useful in my decision-making when I first got into this. But at some point, this forum has gone beyond that to just wasteless chatter and whining that needs to be culled.

 

[ApOsTle51]

Why not review members every once in a while and "clean house" by removing the accounts of people who only post drivel or negative statements?

ohh , that would be me gone then. Apparently I meet that criteria...

oh wait...was that me drivelling again......darn...