Totally Wicked goes underground

[Vapor]

TW has always provided me with great costumer service.

I am in fact vaping TW apple flavor as im typing this.

The only problem i have ever got from my 3-4 dealings with them is that one of the drippers is messed up a leaks.....big whoopy doo im gonna go complain about how bad they are now......

Sure TW arent the cheapest in the market, but no supplier in the industry so far ships with glass bottles, dripper, safety plastic cap and child proof cap....not to mention a safety label (or i should say hazard label).

Some people complain about how they have to send faulty items back first before getting a replacement....well that is common sense. How is TW company suppose to know you are just not trying to get free items? Not to mention they have to send the faulty items back to the manufacturer.....then some costumers expect TW to check every single product they are selling....a truly impossible task.

 

[choochoo]

First post.....................

I been looking at this forum since February. Forced to sign up in March when I wanted to view picture someone had posted. Never thought I would actually post, But I want to say something to this Jason guy from TW.

I don't know how things work in England, but in the US, most of us believe that the best customer service is the one you never need to use. I have ordered from TW five times, one as recently as last week, and each time I got exactly what I ordered. All parts worked, all juice was on the money. Every order came from the US location and I never had to call anyone. To me, that is great customer service and for that Jason, I thank you.

I am sure that some of the complaints here are legit and I am also sure that other people that are complaining are just jumping in the back seat and going for a joy ride. After all, tearing down a good reputation is as american as baseball, free T-shirts and hamburgers for a buck.

While there will always be people that ..... because thier ice cream is too cold or their water is too wet, there are others that are perfectly happy with the service you provide and you will never hear from them. For the most part, I am one of the latter. But not today. Thanks Jason.

 

[The Rain Man]

I still wonder why the TW bottles of liquid say toxic when inhaled.

 

[Walrus]

I still wonder why the TW bottles of liquid say toxic when inhaled.

Because nicotine is toxic when inhaled. That's what the occasional head rush from a cigarette is, or if you vape nic juice that is too strong for you. A nicotine overdose. TW is just taking the proper steps in labeling.

[edit] Nicotine is actually toxic all the time, not just when inhaled... I phrased it that way to address the question.

 

[The Rain Man]

Ahhh ok. Thanks for the clarification Walrus!

 

[Walrus]

Ahhh ok. Thanks for the clarification Walrus!

You're welcome

 

[puff-puff-pass]

Just to expand on Walrus's comment...
They (TW) are just covering their ... of any liability of someone does overdose while vaping TW juice...but of course we all know that limitations of liability are not worth the ink they're written in.

 

[Idahojo]

Well I missed the original heated discussion obviously. Probably a good thing. All I want to say is I hope Jason doesn't leave. We need people like him. I also would really hate to lose Walrus, Cash, Wiz, and any of the other veterans here. I haven't been on this forum long, but I found it to be most helpful and supportive of me in my endeavor to quit the "stinkies" as Kate puts it. I also have found myself backing away somewhat due to the .....y atmoshere that sometimes permeates this forum. It used to be fun. Sometimes it still is, but when the flaming train gets rolling it seems like it takes forever to stop it. When it does unfortunately there are sometimes victims. I really hope you don't decide to become a victim, Jason. Stand up for what you believe to be true and right and keep at it. We need people like you.

 

[Walrus]

Just to expand on Walrus's comment...
They (TW) are just covering their ... of any liability of someone does overdose while vaping TW juice...but of course we all know that limitations of liability are not worth the ink they're written in.

That's certainly a pessimistic and almost derogatory attitude. While CYA is probably part of it, it's also a smart marketing/packaging idea that complies with safety standards. If all suppliers used their type of labeling and child-proof packaging, there would be a lot less ammunition for nay-sayers.

 

[CaSHMeRe]

Perhaps the suppliers need a little forum to complain about the buyers that continuously WHINE for no good reason.

we already have one ... although rarely used

 

[mmmvaping]

to be honest as long as the FDA is trying to ban the ecigs we all are going to be .....y. think about it. when we have to go back to smoking analogs how will you feel:? Im so ...... off about this. IM a freaken veteran and i smoked for 13 years more so when i was in the army and this has been the best thing that has happen to me since my fiance. and to have stripped away from me is just insane. its a stab to the kidneys

 

[KeepItSimple]

Perhaps the suppliers need a little forum to complain about the buyers that continuously WHINE for no good reason.

More likely the buyers need a forum to complain about the suppliers who caused the problem in the first place.

1) Create a forum category called Buyer Satisfaction - praises and problems

2) In the forum the person with the praise or problem initiates a thread

3) Groupies like you are not allowed to post in the originating poster's thread

4) This will keep the original issue from getting distorted, ridiculed, or attacked from the I love everything about this supplier and don't mess with my supplier because I've never had a problem groupies like you

 

[Walrus]

More likely the buyers need a forum to complain about the suppliers who caused the problem in the first place.

1) Create a forum category called Buyer Satisfaction - praises and problems

2) In the forum the person with the praise or problem initiates a thread

3) Groupies like you are not allowed to post in the originating poster's thread

4) This will keep the original issue from getting distorted, ridiculed, or attacked from the I love everything about this supplier and don't mess with my supplier because I've never had a problem groupies like you

The problem isn't allowing people with problems to post. That's been done for a long time... it's about doing it with civility. It's easy enough to post about a problem without using words like "liers", "scammers" et al. That just sets up the whole scenario to be confrontational. A modicum of decency goes a long way. Sure, some vendors have responded in kind... but would they have if not set up like that in the first place?

 

[KeepItSimple]

The problem isn't allowing people with problems to post. That's been done for a long time... it's about doing it with civility. It's easy enough to post about a problem without using words like "liers", "scammers" et al. That just sets up the whole scenario to be confrontational. A modicum of decency goes a long way. Sure, some vendors have responded in kind... but would they have if not set up like that in the first place?

Absolutely spot on Walrus. But I've seen respectful posts by the buyer with the problem who then gets bashed about by the supplier's groupies. I've even seen the supplier flame the issue with distortion and ridicule.

By the way Walrus, aren't you the same person who posted "it makes me sick to my stomach that some idiot with only 5 posts caused Jason to close his forum"? Kind of double-standards you know.

If that supposed "idiot" is who I think it is, that post simply stated the facts in a respectful manner - and lol the ridicule, derision, and sarcasm that resulted from both the groupies and Jason himself was something to behold!

 

[Walrus]

Absolutely spot on Walrus. But I've seen respectful posts by the buyer with the problem who then gets bashed about by the supplier's groupies. I've even seen the supplier flame the issue with distortion and ridicule.

By the way Walrus, aren't you the same person who posted "it makes me sick to my stomach that some idiot with only 5 posts caused Jason to close his forum"? Kind of double-standards you know.

If that supposed "idiot" is who I think it is, that post simply stated the facts in a respectful manner - and lol the ridicule, derision, and sarcasm that resulted from both the groupies and Jason himself was something to behold!

If I recall correctly (and I'm not saying I do... I'm not going back to look it up), you came into the thread after it had already got spun up. That was like walking into the middle of an in-progress boxing match and it fanned the flames.

I have seen unwarranted 'fanboi' support as well, and have posted about it. People have a right to be unsatisfied and not be knocked about for it... but it all starts with the tone of the original poster.

My post was in a different thread away from what was going on, and I didn't mention anyone by name. I said exactly what I felt. I still think that anyone who jumps into a forum with both guns blazing, and has their first posts full of bile and hate is an idiot. You get a lot more support if you are calm, rational, and state your case. At least from me. If the one you are referring to did that, then that's not who I was talking about.

 

[SPTyler]

I think complaints can be seen as constructive criticism. If both parties throttle down their issues just a bit, but put the point out there, it will allow suppliers to respond with a "more than appropirate" response. At least that's how I see it. I am new to this conversation but there really is two sides to every story. And I see this forum as a perfect place to deal with complaints on both sides. In a very civil matter, may I add.

My 2cents anyway.

8-o8-o Guess I better not ever complain, I'll be put on that evil black list.

No juice for me! Yikes!

 

[lordmage]

all i got to say on the subject is simple those who have proplems deal with them directly with the sales deparment or dispatch of the company give it a day or two per question and response if after 14 days of no head way then consider taking it to the next legal step with paypal or your credit card. then go froom there and after the fact state a simple this was my experenice post and leave it at that. bashing does not help and neither does pandering. my show forum is also up and at the moment i dont have such large issues but when i do i wont stand for them. you either give and get respect in a post or expect to be disrespected in return. i have never had an issue with TW but i did have one with janty usa but it has been fixed and i wont be giving them my money again. i even go so far as not to by thier products from third parties "joytech"

 

[KeepItSimple]

If I recall correctly (and I'm not saying I do... I'm not going back to look it up), you came into the thread after it had already got spun up. That was like walking into the middle of an in-progress boxing match and it fanned the flames.

Walrus - I was there from the get-go. Prior to and throughout the thread "Should I Close the USA Site". That's when things deteriorated. After most of the groupies posted with well you know what groupies post, things went downhill when people actually started voting yes to closing the USA site. I suppose Jason hadn't expected that (ego thing I suppose) and then the next thing that happens is that he deleted all threads in his forum. The ones that voted yes to closing the USA site were not disrespectful or sarcastic. There was no name calling except for a few groupies who called the Americans and the one Canadian customers that had posted a problem names that I don't want to mention.

 

[pillbox38]

..............

 

[exogenesis]

never mind