I am sorry to hear that customers are unhappy regarding TW's multipack products.
Initially, TW began to stock the multipacks to give customers more of a choice and option to purchase what best suits themselves. Yes, they are priced lower than single items and that is because of the fact we offer no warranty on these. When purchasing in bulk, many companies offer no warranty, this is clearly visible on the website on every page that contains multipack items.
Multipack items are exactly the same as single items, they are just offered at a lower price due to the fact that the customer is buying several.
Anyone who is a serious e.cig user will appreciate the fact that an atty is a very small heating element and does most of the work in any e.cig.
They will also know that attys can be tempremental, in the fact that, now and again users may receive one that is problematic.
TW will always offer a 28 day guarantee on single items for this reason.
Most people who are purchasing multipack batteries or attys, I would consider to be an experienced user and therefore will already know the problems that can occur with attys etc.
TW don't ask customers to purchase multipack items, they just offer then as an alternative option. TW still sell single items with a full warranty, therefore customers have the choice.
I would urge anyone who is unhappy with the lack of warranty on multipack items, to only purcase single items containing a full 28 day guarantee.
I am happy to look at any individual order respectively and therefore if customers are experincing problems with multipack items, please do not hesitate to email me directly
donna@totallywicked-eliquid.co.uk and I will be happy to help.
Thanks
Donna