Here's the dealio. Although customer service (or the appearance of such) means a lot to many of us, and the "human" factor of "nice people" is significant, there is money involved. I have one bit of *real* feedback to great lakes - if you are going to run a business, then set clear expectations and then *live up* to those expectations. If you say "3 weeks turnaround" then 'by god' make it three weeks and not a day more. We get your humans, we understand your "nice", but the fact is you take payment in full with no promise of exact timeframes. I appreciate the small business issues you face, but if you are going to take "full payment up front" then you have an absolute obligation to set expectations and live up to them - even if that means cutting into your profit margin or time off. I'm not trying to be a jerk, so please no hate mail or replies - I'm simply pointing out business issues. You cannot expect to publicize "10 day turnaround" - take payment in full - then have people waiting 2 months. Regardless if you will "make it" with that approach is beside the point, the real issue is business ethics - especially when payment in full is acquired while no specific delivery date can be made. Please consider your future reputation and invest the time and money into what needs to happen so that your lifetime warranty also holds weight - ie. if your business disappears, then so does the warranty eh? I'd like to think that I invested in both the fostering of a small business and the lifetime warranty - please prove that investment to have been sound by setting clear expectations and then living up to them. I look forward to receiving my GLV, whenever that may happen.
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Kidding... Yeah, I totally get where you're coming from, my GLV took about 2 months, and I got a little impatient myself... My point is, you're not the only one that feels the way you do! And because of that, and the success of the product, they are in the process of doing exactly what you're suggesting... They've moved to an official full-time workshop, and are training a small staff from what I've gathered... Your GLV might take a little while longer than projected this time, but don't think that GLV will always operate this way. They are taking the steps, and making the investments to change all that. And I'm sure that your next GLV will get to you a lot faster, after you get yours you'll understand why people start to collect them... They'll make good on that warranty, GLV isn't going anywhere.
Kidding... Yeah, I totally get where you're coming from, my GLV took about 2 months, and I got a little impatient myself... My point is, you're not the only one that feels the way you do! And because of that, and the success of the product, they are in the process of doing exactly what you're suggesting... They've moved to an official full-time workshop, and are training a small staff from what I've gathered... Your GLV might take a little while longer than projected this time, but don't think that GLV will always operate this way. They are taking the steps, and making the investments to change all that. And I'm sure that your next GLV will get to you a lot faster, after you get yours you'll understand why people start to collect them... They'll make good on that warranty, GLV isn't going anywhere.
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I could write a book in response to this, but I won't. McDude, your point is valid and I admit to having felt this way at times as well. However, there is a grassroots vaping community that stands apart from the flood of chinese pv's and fluids. Those who are not resellers or dropshippers, but make their OWN products, to very high standards with pride and consideration for their consumer. Because they are not companies with a staff, etc, hiccups are to be expected. GLV bit off more than they could chew for whatever reason (like all of us do from time to time) but have put a lot of time and effort into preventing that from happening again (their new production facility). If we don't support people like this when they stumble, they have no chance of making it and we all suffer in turn. It's not like they lied to us, they were just overwhelmed by the staggering demand for their product. They didn't hesitate to be up-front with us about the delays and even started an update page on their website to keep us informed. Realizing that they were about to add about a month's waiting time to dozens of orders must have been terrifying, but they handled it with honesty and class, unlike some people who verbally attacked them (worthless clods...). When the bs hammer finally falls and we can't import anymore, these people will be our lifeblood, so support them now. I hope you enjoy your GLV when you get it (my 1st one will be here any day now). Cheers.
You guys are gonna dig your new PVs, just sayin...
All the waiting was totally worth it, and I'm an impatient ........
(hell, look at my signature!)
All the waiting was totally worth it, and I'm an impatient ........
(hell, look at my signature!)
I understand your frustration but I have to say that I myself am pretty proud of Jay and Sara.They are a young couple with a small child and they are going for it.They have built this little company and they are taking it to the next level with new products and a new shop.They told everyone that there would be a wait on PVs and they were not premade and ready to ship.It was a built to order deal and it would take time.They do the best they can and Im proud of them.
Patience is a virtue. So is understanding. The good folks at GLV make a first rate product & if it takes a little extra time I'm OK with that. I believe the current delays are a result of managing growth while maintaining quality standards. I'm happy to see an American family-run small business enjoy a modicum of success. I agree goodwill is not endless & there is a point in time where operations must normalize, but in the big scheme of things the current situation is an exception rather than norm. I have every confidence GLV will adapt and continue to serve their customers in the way to which we've become accustomed. Not to mention, Sara may be the nicest, most accommodating person I've ever dealt with. Jay does some pretty good work too
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.No one agrees with Mcdude more than I do. That's why I can only say That I'm sorry. We have grown out of control , but if there is one thing I know how to do its fix things. I have hired a 2nd builder to make GLV's . I will be able to cut lead times down to 3-5 days after the big rush next week. There will be so many GLVs going out next week that Sara and I will only be available after 2 PM all week. A change for the better is coming for sure. I will have more time to spend here, and how cool will it be to have a custom built GLV the same week you ordered? I have nothing but respect for those of you that have put up with the long wait. Most things that are custom made are a long wait,but I want to smash our 15 day lead time,and bring it down to 3-5 days.
Did I just hear that in a few short weeks the wait for the wait will be over? I may actually miss the wait. It's a good anxiety ridden wait and to ramp up our excitement we all gravitated to this thread where we worked ourselves up into to such a level of anticipation we actually began making our own Genuine Official Imitation GLV Broomstick Mods, and one or two of them actually worked, sort of. What are we going to do now that the bottom is about to drop out of the Genuine Official Imitation GLV Broomstick Mod Industry? You tell me that Jay, will you? What are we going to do now?
I know what I'm going to do. I'm going to order more GLV's! But it'll be a while as I went a bit overboard waiting for my last GLV.
I know what I'm going to do. I'm going to order more GLV's! But it'll be a while as I went a bit overboard waiting for my last GLV.
Your going to have to step up production if you want to stay in there.
Now that you've stepped up production there's no more need for my little piece of this industry. I mean our products at Giant Lame Vapers were always based on planned obsolescence but now thanks to you guys at GLV the obsolescence has definitely arrived and we here at Giant Lame Vapers are stuck with rooms full of Genuine Official Imitation GLV Broomstick Mods that absolutely no one wants anymore, including us.
In the video Jay talked about a sale starting tomorrow. I ordered a Super Mini on 9/15 and a Mini with extra tube on 10/04. I'm still waiting for them both.
It seems unfair to offer a sale while so many people are still waiting for their full price GLV's.
Thats just how I feel.
It seems unfair to offer a sale while so many people are still waiting for their full price GLV's.
Thats just how I feel.
Gotta agree with you there. Especially with the new supposed 3 to 5 day turnaround compared with the 4 to 6 WEEK turnaround for past orders.
I think its his way of celebrating having his new shop.Im sure the orders will go out in the order ordered so you should be fine.
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