I am honestly very sorry you feel that way. But I'm afraid I can't agree at all.
I did say to Doris I wanted to buy a second one, which was true at the time. But I also said that many other people wanted to buy them, which was true then and remains true. We have new enquiries nearly every day from people wanting to know where they can get one - some regular, many posting in the thread for the first time. Focal will sell their sample, and when they have full stock they will sell those as well. The demand is high. The individual purchases of a couple of us are inconsequential.
In fact, we did her a favour more than she did us one. We persisted and indicated demand. She felt the price was too high, we informed her otherwise. We let her know that the higher price would sell units, and that is correct. Focal will sell profitable units that they would not have otherwise as a result of our actions. They will benefit, and everyone who buys from Focal will benefit.
It was nearly two weeks ago I emailed Doris to say I wanted to buy a second and was told she did not plan to stock them; what in your view would be the correct amount of time for me to wait before buying from someone else? Two weeks? A month? Six months? If not six months, why any time at all? Must
@yo han buy the mod now, since he's realised it has a defect, because he asked Doris if she would stock it prior to knowing that?
Had I had the slightest impression that I was committing to a promise in that statement, I would not have made it. But it was never a promise, and I don't believe Doris could ever have taken it as such. My exact words were "I wanted to buy another at 60W, but now FastTech have removed all VS and VF products. I am writing to ask if you have plans to stock the VaporFlask. I want to get a second and I know of many other people who would like to get this as well." I'm sorry, but I just don't see a firm commitment to purchase in there, nor any expectation of one in any of her responses.
And that's the key point - Doris does not for a moment believe there's an obligation. Had her reply to me been "We'll stock them in 48 hours - I will open an order for you once it is stocked", then you might be reading her correctly. In fact she said "If you need me to reserve one for you, please just simply reply email in 12 hours after we list it ". Not only is there clearly no obligation to buy, but she's not even doing me a big favour - I need to contact her again if I want to reserve one, and if I happen to miss that 12 hour window, then my bad luck; I won't get one of those flasks I worked hard to get her to stock.
She won't even hold it for more than 12 hours, do you really think she's thinking I have an obligation to buy one?
As we said before, Doris' decision is a business decision. She hasn't 'helped us' particularly - she may enjoy happy customers, but that was not the driver for her decision. She didn't stock the product before because she thought it would be too expensive versus FT, she stocks it now because she's realised it will sell and that she is not competing with anyone right now; in her first emails she did not even seem to know that FT were no longer stocking it. Our interventions helped her understand levels of demand, and willingness to pay a certain price. For that she is justifiably grateful to us, and willing to reserve us a unit for 12 hours, should we want one. That's a reasonable exchange. She has gained a new market - she will sell them, as we told her she would . We have gained the chance to get one of the first units, if we hurry. Frankly I think she's not even done as much as she could, but that's fine.
As I say, I'm genuinely sorry you feel like that but I also feel unequivocally that you have no reason to. No-one has been wronged, everyone is a winner. Doris will stock any future products we ask of her if sufficient demand is demonstrated and she believes them to be profitable to the company - just as now.
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