Glad to hear you're getting a replacement Hees! When I spoke to Charlie from VF earlier this week, it was very clear they're dedicated to customer service and will do what's right to take care of their customers.
Vapor Flask
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Glad to hear you're getting a replacement Hees! When I spoke to Charlie from VF earlier this week, it was very clear they're dedicated to customer service and will do what's right to take care of their customers.
I just emailed Caro and asked if they could make sure I got a good device that I would like to give the Flask another shot.
Hopefully this will work out
Hopefully this will work out
I stand corrected. Mine are both the same and both bottom buttons. I did not see before that that top button is flush with the unit. You think they would have fixed that when it was returned to them to fix my other issues. The only picture I saw that showed uneven buttons had a very unfinished look to it. That was the first time I saw one where you could actually see the top button flush.
On a side note my flask has been outstanding since getting the new board and using the screws and not post holes to do my builds.
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I sent it directly to VF. Preston did respond to my email today. Thanks for that info. Missed his call so I'm not sure what the status is yet. Hope to find out soon. At least I got a response and a contact now. I'll let you know how it goes.
I apologize in advance for not devoting a weekend to reading all previous posts.
Question about batteries. Ordered some, apparently fake vtc5's which don't even fit into my new flask & with the current shortage of them & vtc4's, not sure ... I should look for. I know VF also recommends LG HE2 which don't seem to be as promising as the Samsung 25R's, but the 25R's aren't on VF's recommendation list.
Any advise or suggestions would be tremendously appreciated.
(I just can't wait for VTC5's to come back into circulation)
Question about batteries. Ordered some, apparently fake vtc5's which don't even fit into my new flask & with the current shortage of them & vtc4's, not sure ... I should look for. I know VF also recommends LG HE2 which don't seem to be as promising as the Samsung 25R's, but the 25R's aren't on VF's recommendation list.
Any advise or suggestions would be tremendously appreciated.
(I just can't wait for VTC5's to come back into circulation)
Yeah, I double checked before I posted. Amazing how fast those things disapeared once the word gets out that someplace has them.
I have a flask from the newer batch & besides the protruding top button, crunchy threads (which was easily fixed) & wobbly usb, I love it. My chip is performing flawless so far. Really liking the temp protection. Cannot wait to get my kayfun 4 to slap on top with an ni200 build.
Just got an email, they've received my Flask and will be sending out a new one today.
Keeping my fingers crossed!
Keeping my fingers crossed!
Spoke with Jamie at VF today. He is sending my replacement tomorrow. Kudos for the great customer service! I have renewed faith in my VF again as well as the people who make and service it.
My first flask had a bad DNA board, VapeRev let me send it back and they sent me a new one. The replacement has a sticky fire button that continuously fires. They won't take the second one back, and directed me to Vapor Flask. Was ...... off, but sent an email to Preston who replied promtly first thing this morning with RMA instructions.
Hope they get their QA issues resolved soon. It's a great device, but these little issues give a bad impression.
Hope they get their QA issues resolved soon. It's a great device, but these little issues give a bad impression.
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Happy to hear Preston got back to you....yeah he told me that they've really streamlined the repair process, so hopefully you won't be without it for too long!! I shot him a PM today asking about my unit but haven't heard back....I assume he's just really busy and that the mod will be back to me soon....
Well, flask is on it's way back to Georgia for repair. Fingers crossed I get it back before Christmas. I must give them credit - ever since I used the email address JP provided, they answer almost immediately.
I hope you get it back by xmas too!!
I just was emailing with Preston a bit earlier. He told me that they went ahead and replaced the chip in my unit just to be safe....should have it back late this week/early next week I hope...glad they decided to replace the chip. At least now I can be sure that it'll come back to me running correctly!!
I purchased a Vapor Flask v2.1 DNA40 yesterday and reading through this thread has worried me.
What are the problems with the Vapor Flask? I paid $306 for it and I don't want to end up with a sub-par product.
So far I've collected that there are issues with the DNA chip itself, stuck firing button, and uneven up/down buttons.
Are these problems widespread or are they isolated cases?
What are the problems with the Vapor Flask? I paid $306 for it and I don't want to end up with a sub-par product.
So far I've collected that there are issues with the DNA chip itself, stuck firing button, and uneven up/down buttons.
Are these problems widespread or are they isolated cases?
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