VaporShark rDNA
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Jon, did you send them an email asking about your order? That seems to be the form response they are sending out. I got the exact same response to my query this morning.
Still vaping the Russian 91% on the rDNA 40, sweet!!!
Knowing another rDNA 40 will be mine ASAP, double sweet!!!
Knowing another rDNA 40 will be mine ASAP, double sweet!!!
Gotcha, I mean, I'm sure they are inundated with quite a few questions about peoples orders. They handled my faulty device quickly and very apologetically. I have no doubt I could email and ask "where and when" but I just don't feel it necessary right now. Having read others' replies from VS, pretty sure I'll get my device when they know what they send me is functional.
It's got to be tough to be in the situation they are in and someone posted that it almost feels that their cyber Monday sale was a bit of a money grab knowing full well the supply of devices was questionable on a certain level in quality as well as numbers available.
I still very much want the second one I ordered during the sale and will wait patiently for it!
Jon, I have decided that I will just wait it out, albeit not happily. Upon further research on my part,it seems they have a history with this at launch. Read a post on their Facebook page from February about the delay in shipping their DNA30's .Same basic premise. Bad 510 connection, not our fault, but we will still be more than happy to take your money and make you wait for who knows how long.
In the end, I did not do my due diligence before clicking that "Buy" button. I will wait it out, eventually get my device, and I am sure I will enjoy it. But unless this thing give me foot rubs after a long day at work and makes me lasagna like my Grandma used to, I won't be purchasing from them again.
My bad. I had a lag spike in my connection and kept hitting the "Purchase" button!
Obviously your point is valid and it is not exactly good customer service not to inform the purchasers of issues that have arisen, whatever they may be, it definitely doesn't look good. I'm not patient person myself but I knew this is what I wanted so I just simply ordered and when it showed up, it showed up. I expected a long wait and possible problems. In saying all that, I would still do it all again because the device is quality. It was my first dealing with Vapor Shark and I have to say it has been a good one.
I've never used a Flask or Hanna or any other DNA device but I will say I wouldn't even consider those products because of the size and cost of them. The VS is the perfect balance of everything that I like, especially the size, form factor, magnetic door, only takes one battery, has a DNA40. If people are jumping ship to get a Flask or Hanna I wish them all the best. I do think it's worth whatever hassle to get this device though, only if that's what you really wanted in the first place. If you just want a DNA40 then there are other options.
Ahhhhh......... I'm still fairly new to vaping in general and old and have no use for Facebook so I had no clue that this was a reoccurring theme with VS. When I was looking for a box style mod for my next device, I looked around on ECF and stumbled on the VS rDNA40 thread and thought that would be a step in the right direction for my vape journey and tried to read up on the technology associated with it and before you know it had ordered one knowing I had the possibility of receiving a faulty unit. Crap shot I know but a chance I was willing to take.
I had to return it because it was a glitchy unit and had a new one within a week. The way my faulty unit was handled was great, no complaints at all. If the one I have on order takes a lot longer than the 15 days they claimed when I ordered it, I'll go from there. Future purchases from VS?? Probably, but I'll see if problems still exisit when that time comes!!
Not sure if this has been posted
Vapor Shark via FB 2 hours ago:
Dear Customers,
We have been listening to your requests, comments and questions as to why your rDNA 40s have not yet been shipped. We would like to take the time to address your concerns so that you may rest easy knowing that while shipping has been delayed, we have by no means stopped production. On the contrary, we have been working quite diligently to make sure the quality of your device meets our high standards so that when you do receive your rDNA 40, it will be the best vaping experience available!
This being said, we would like to apologize for the delays in order processing and shipping times. We understand you may have placed your order with the hopes of getting it to your doorstep before the Holiday Season and we want to be transparent about what has held us back from our usual speed of service.
As you may know, a small percentage of the Evolv boards powering our device have had quality control issues. Specifically, the screen readouts becoming grainy or scrambled. While this issue has been addressed and resolved with Evolv, our level of production was decreased as (a) we were receiving smaller batches of boards from Evolv during this discovery period and (b) our Quality Control Team has been hand checking each device prior to shipping in an effort to catch the devices with faulty boards. This was being done at Evolv as well as our team prior to shipping.
Despite having our usual speed of fulfillment and delivery compromised during the resolution of this unforeseen issue, we have still been able to ship approximately 800 devices per week.
We really appreciate your business and while we would love nothing more than to get these devices in your hands today, we want assurance that the products we are sending you are free from screen readout defects and fully meet our quality expectations.
As we moved through this process, the delivery notice on our website was affected and changed from 10 days to 15 days and now to 30 days. We were adapting to the situation as it evolved and as we ourselves were made aware of Evolvs progress.
We are fully confident that we will be able to fulfill your orders from this point forward within the currently declared waiting period, as the root cause of the issue has been identified and corrected. As we ramp up production, you will notice that the shipping declaration will be reduced in days until its gone altogether signifying we are fully caught up and at regular stocking levels in our main facility.
Its a shame that this occurred during the time leading up to the Holiday Season, and in light of this we understand that you may not want to wait longer than the initially expected time frame and may instead prefer a full refund. If this is the case, please let us know and we will gladly issue you one (typical credit card refund processing time is 72 hours). However, if you do decide to wait you can hold your position in line for the rDNA 40 and rest assured that you or your loved ones will receive the best devices we can possibly make.
Regardless of your decision, we appreciate your business and from the bottom of our hearts apologize for this unforeseen inconvenience. Moreover, we appreciate your patience. If you are a customer whom purchased an rDNA 40 after November 24th then you fall within this category; you will receive an email with this same information as well as a promo code for a free Vapor Shark 30ml e-liquid as a token of our appreciation.
Regards
Vapor Shark Management
Edit: Vapor Shark e-liquid = crap IMO. I'll give my promo code to whoever wants it.
Vapor Shark via FB 2 hours ago:
Dear Customers,
We have been listening to your requests, comments and questions as to why your rDNA 40s have not yet been shipped. We would like to take the time to address your concerns so that you may rest easy knowing that while shipping has been delayed, we have by no means stopped production. On the contrary, we have been working quite diligently to make sure the quality of your device meets our high standards so that when you do receive your rDNA 40, it will be the best vaping experience available!
This being said, we would like to apologize for the delays in order processing and shipping times. We understand you may have placed your order with the hopes of getting it to your doorstep before the Holiday Season and we want to be transparent about what has held us back from our usual speed of service.
As you may know, a small percentage of the Evolv boards powering our device have had quality control issues. Specifically, the screen readouts becoming grainy or scrambled. While this issue has been addressed and resolved with Evolv, our level of production was decreased as (a) we were receiving smaller batches of boards from Evolv during this discovery period and (b) our Quality Control Team has been hand checking each device prior to shipping in an effort to catch the devices with faulty boards. This was being done at Evolv as well as our team prior to shipping.
Despite having our usual speed of fulfillment and delivery compromised during the resolution of this unforeseen issue, we have still been able to ship approximately 800 devices per week.
We really appreciate your business and while we would love nothing more than to get these devices in your hands today, we want assurance that the products we are sending you are free from screen readout defects and fully meet our quality expectations.
As we moved through this process, the delivery notice on our website was affected and changed from 10 days to 15 days and now to 30 days. We were adapting to the situation as it evolved and as we ourselves were made aware of Evolvs progress.
We are fully confident that we will be able to fulfill your orders from this point forward within the currently declared waiting period, as the root cause of the issue has been identified and corrected. As we ramp up production, you will notice that the shipping declaration will be reduced in days until its gone altogether signifying we are fully caught up and at regular stocking levels in our main facility.
Its a shame that this occurred during the time leading up to the Holiday Season, and in light of this we understand that you may not want to wait longer than the initially expected time frame and may instead prefer a full refund. If this is the case, please let us know and we will gladly issue you one (typical credit card refund processing time is 72 hours). However, if you do decide to wait you can hold your position in line for the rDNA 40 and rest assured that you or your loved ones will receive the best devices we can possibly make.
Regardless of your decision, we appreciate your business and from the bottom of our hearts apologize for this unforeseen inconvenience. Moreover, we appreciate your patience. If you are a customer whom purchased an rDNA 40 after November 24th then you fall within this category; you will receive an email with this same information as well as a promo code for a free Vapor Shark 30ml e-liquid as a token of our appreciation.
Regards
Vapor Shark Management
Edit: Vapor Shark e-liquid = crap IMO. I'll give my promo code to whoever wants it.
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I know the banner says 30 days for all DNA and rDna devices but has anyone ordered an rDNA 30 and been told they'll have to wait or are they shipping them out right away?
I got my dna30 shipped out in 24 hrs. So I think its just the 40 with delays. VS has been a stellar company to work with, and I am happy to wait a month or more...I will just use the other two VSs I have. 
I got my dna30 shipped out in 24 hrs. So I think its just the 40 with delays. VS has been a stellar company to work with, and I am happy to wait a month or more...I will just use the other two VSs I have.
Thank you, I think I'll just pick up a 30 until they are caught up. Cant hurt to have an extra one right?
Lucky I just received my rdna 40 with Lemo from the classifieds. Just built a nickel coil and filed it up. Will give it a few days and decide if it will be a 2 reo and 2 rdna rotation or just cancel my order. Looks like I will have time.
This sucks I feel everyones pain. I have to place an order from them if anyone has a code they dont plan to use. Im trying to get back into vaping and off analogs and through readung realized I should get lower nic juice.
Got my response from my VaporShark ticket today. It is prettymuch the same email that has been posted earlier, except I did also ask about the Cyber Monday sale situation. This rep did mention what had happened:
It was a really nice email. I have been kind of a baby about the whole thing but their communication has been really refreshing to be honest. I'm also glad they've posted on Facebook about the reason behind the whole thing.
It was a really nice email. I have been kind of a baby about the whole thing but their communication has been really refreshing to be honest. I'm also glad they've posted on Facebook about the reason behind the whole thing.
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Let me preface my point by stating that I'm not angry and I understand these kinds of delays happen. Sure I'm disappointed that I won't have a gift from my wife for Christmas, but that is the reality. Being mad about the delay won't change that; I'll happily vape my other devices until my rDNA40 arrives. However, I don't agree that the communication from VS has been sufficient. I am tired of companies posting blanket updates on social media without also proactively sending emails to customers impacted by such delays. I do not check Facebook for updates about things I order online and it is not reasonable for a merchant to expect that customers will do so; I expect merchants and vendors to email me directly with information that will alter a fundamental assumption that was made at the time the order was placed, especially around the Christmas holiday. To date, I have not received any notification from VS and that is simply unacceptably poor customer service. I appreciate that VS is inundated with orders, but it is entirely within the realm of technical feasibility for them to batch email all people who have placed an order for an rDNA40 since December 1. I should not have to "run down" VS on Facebook or check back with them to determine if anything has changed in regard to established expectations for my order. Had I not seen this thread, I likely would not have checked my order page until next week.
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