Which typically falls to the retailer (stocking parts). Don't know if they can't get parts from the manufacturer or if there isn't enough volume to justify. ??
Bronze, I went back to both and only got a response for the supplier, they tried to help me out but the manufacturer wouldn't respond to either of use. It's just my opinion but if you buy an authentic from someone in the states they should do what is necessary (within reason) to support their product. If they don't, well why not pick up a clone.
I was going to pick up a second one but not any more, Viking is just as well made and they offer support. It's a better rda in my opinion anyway with kick ... support.