Hey guys, I want to take a moment and respond to this thread. First though, let me say that I have not looked at any forum in the last few weeks because I have had to shuttle back and forth between California and Wisconsin due to a very close family death and subsequent issues. Make no mistake, this is not something I feel obligated to explain to anyone, but I simply can't abide anyone saying that I am in any way ignoring possible issues.
Still, we are meeting our commitments to our customers every day and maintaining the level of customer service for which we have become known, and for that I am quite proud. Thus, I have not been ignoring any threads or comments. Indeed, I think that most of you who know me know that I am very eager to talk to anyone who has a question about our products and frankly work very hard to maintain a level of customer service experienced nowhere else.
Since we opened in late July, we have had over 700 extremely pleased customers and we were so thrilled to be able to offer a choice to e-smokers in their smoke juice.
Each step of the way, as we have further refined our process for making what I (and many) believe to be the best e-liquid on the market, we spared no expense (including all of our savings) or effort to bring you something that we ourselves would love to use every day. Indeed, 98% of our customers have had no issues with taste, vapor, or atomizers. I say this
not to minimize your issues, but rather to underscore how hard we work for our customers and that we do not ignore the needs and issues of
any of our customers.
Our goal was to offer a smoke juice that was free of the litany of chemicals, chemical preservatives, clarifiers, additives, flavor enhancers, artificial flavorings and stabilizers found in all other e-liquids on the market - but one that would still offer not only a great vaping experience but also one that would taste better than anything else. And although we tested our liquid very extensively before releasing it, and although the vast majority of our customers have not experienced any problems with it, there are those who feel that problems they have experienced with atomizers are a result of our smoke juice. At no time did we attempt to shirk any responsibility (indeed to do so goes very counter to my personality). In fact, on the chance that this may be possible, we went to great expense to purchase and install a top filtration system through which all of our smoke juice now gets filtered. Still, some feel that there is still a problem. So,
in the past week, we have asked an outside resource to look at our process and try to identify any possible culprits. She concluded that it may not be possible to truly filter out some of the flavoring oils used on some of the tobacco leaves. Further, that it may be possible that these oils
could cause a problem. Though we purchase only dry tobacco, some in the mixture did have flavoring oil/residue on them. This is the only remaining possibility and one that we will now aggressively pursue.
Therefore, effective Monday 9/22, we will no longer use natural tobacco in any of our smoke juice and will instead switch to a tobacco flavoring liquid with nicotine. We have found a company that will provide us with a flavoring that I believe still maintains our commitment to a safe and natural e-liquid. We hope very much that the taste of Johnson Creek Smoke Juice will remain the same smooth, great taste its become known for. Indeed, we will be working extremely hard to ensure it does!
Let me tell you that Johnson Creek Original Smoke Juice is something that I truly believe to be special; a product that enhances something we all have grown to love; e-smoking. A product that I work very hard to bring to market, without the "benefit" of premade chemical additives, etc. As customers, you
should responsibly challenge the companies you buy from; I certainly do! You
should expect to get what was promised in exchange for your hard-earned money; I certainly expect to! And I would never ask any of you to expect anything less from Johnson Creek than what I expect from myself. So, we're not going to stop making our products the best in the world, we're not going to stop listening to our customers, we're not going to stop being flexible and responsive, and we're not going anywhere.
We knew back in June that our company would of course undergo changes, modifications, and improvements as time went by, and I think we've embraced these changes well and minimized their impact on our customers - other than to bring them continually better and better products. And this is something we'll continue to do.
Will I be able to read and post on this forum the way I used to? Regrettably no. This is but one of the things that I have to sacrifice in order to concentrate on meeting our ever-increasing responsibilities and making our products and our company the absolute best. But, as I said this doesn't mean that we won't be as responsive or responsible as always.
Nevertheless, I do want to say how much this forum has meant to me and how important its been in helping me and so many others work through a discovery that many of us never thought we'd find. A discovery of an alternative to something that has felt like an ever-tightening noose around our necks for decades. It's this great circle of folks who believe in fair and open discourse that is continuing to inspire people every day to make the same discovery we have. I do hope that this same fair and open discourse continues
