Dealing with Federal agencies is a pain. I got word that there was an offer which is acceptable to me on my uncle's house so I kicked in gear on getting mailing addresses changed on the important stuff,
Being retired military, he has Tricare in addition to Medicare. I had to fax a copy of my PoA to them and request the change. I also had to do the same for his military retirement. A PIA since I don't have a separate fax line, but doable. Then the problems began. SS was a 45 minute wait on the phone but they gave you the option for a call back, not too bad. I figured I might be able to get through to the Post Office retirement people. That was a 40 minute wait with no call back. I hung up because I didn't want a conflict with SS.
SS calls back and there's no way to do the change over the phone so I have to go to their office with PoA and evidence he's in assisted living. That's at least an hour travel time to get to and from the closest office plus who knows how much time to get it done.
The Post Office was the real problem. They don't want to talk to you unless you have a CSA OR CSF number, they don't use SS#s anymore. I had no idea what either was but I googled it and it's something he would have gotten when he retired (probably not since he retired before computers were ingrained into the fabric of society). The lady really didn't want to talk to me without the number but I said, "Look, I just sat on this phone for nearly an hour waiting to talk to you, my uncle's 93 and has no clue what those other abbreviations mean." I asked her if I could fax the PoA, they don't accept them either. However, she gave me a form number and said she could email it to me. Great! I got out the username and @gmail and the phone went to dial tone.
I waited for half an hour to see if an email would come, nothing. I had an email address for the PO benefits office so I sent one to them explaining what happened and asking them to email me whatever form I needed to get the address change made. I got an immediate response which I thought was great, until I read it. It said not to respond and to change the address, I should go to their web site where it could be changed. The only problem with that was I needed a CSA or CSF number and password. UGH!
I'm hoping over the next day or so, somebody sends me what I need. If not it will be another hour or so waiting to talk to a human.










Being retired military, he has Tricare in addition to Medicare. I had to fax a copy of my PoA to them and request the change. I also had to do the same for his military retirement. A PIA since I don't have a separate fax line, but doable. Then the problems began. SS was a 45 minute wait on the phone but they gave you the option for a call back, not too bad. I figured I might be able to get through to the Post Office retirement people. That was a 40 minute wait with no call back. I hung up because I didn't want a conflict with SS.
SS calls back and there's no way to do the change over the phone so I have to go to their office with PoA and evidence he's in assisted living. That's at least an hour travel time to get to and from the closest office plus who knows how much time to get it done.
The Post Office was the real problem. They don't want to talk to you unless you have a CSA OR CSF number, they don't use SS#s anymore. I had no idea what either was but I googled it and it's something he would have gotten when he retired (probably not since he retired before computers were ingrained into the fabric of society). The lady really didn't want to talk to me without the number but I said, "Look, I just sat on this phone for nearly an hour waiting to talk to you, my uncle's 93 and has no clue what those other abbreviations mean." I asked her if I could fax the PoA, they don't accept them either. However, she gave me a form number and said she could email it to me. Great! I got out the username and @gmail and the phone went to dial tone.
I waited for half an hour to see if an email would come, nothing. I had an email address for the PO benefits office so I sent one to them explaining what happened and asking them to email me whatever form I needed to get the address change made. I got an immediate response which I thought was great, until I read it. It said not to respond and to change the address, I should go to their web site where it could be changed. The only problem with that was I needed a CSA or CSF number and password. UGH!
I'm hoping over the next day or so, somebody sends me what I need. If not it will be another hour or so waiting to talk to a human.






