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Why YOU should not order from FastTech.

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Smokke

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Good thread .. I'll only add that, although I know the vast majority of our hardware and much of the liquid does come from China, I prefer to buy from a USA based American owned business .. even if it costs a bit more .. not necessarily for the speed of delivery, but because I like to support our USA businesses ..


I guess you are supporting USA business by buying your items from Middle Men in the USA because you are giving them money... but also realize when you buy something made in China whether you get it from China or you get it from a middle man in the USA you are still supporting China. more than likely you are supporting China a good bit more than anyone else when you buy China Made. IMO
 

szot

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A few things have changes since the original post here in September...FT has had some serious shipping issues and change in customer services since then..Shipping is now averaging about 30 days for most, no longer 2 weeks....many shippers are now rejecting many ecig products such as ego batts, eliquids, and mods which they think is a battery...all 18650 loose lithium battery types are no longer shipped unless its DHL a premium costly shipper...many people are still waiting for orders or a refund since September...refunds requests are now very common due to the shippers not delivering the product, loosing it, damaging it, or missing items and ripped open packages..customer service reps who once were great are now way backlogged and reluctant to issue refunds in a timely manner..tickets of complaints now go unanswered or sit commonly for 5-7 days...Paypal has become very busy with claims against FT within a 45 day purchase......But FT still has great prices and not everybody encounters a problems, but they do wait about 30 days now for delivery on average, some a lil quicker, and some longer....This is definitely NOT the same FT company as it once was prior to late August..and the latest thing now is the minimum for free air shipment is no longer a $15 purchase, but has increased to a $20 minimum purchase on each order..

So as earlier stated if U have patience and are in no rush for an order and ignore all shipping tracking sites which are never updated, and don't mind possibly not receiving your order and waiting a couple months for a refund, BUT do want cheap prices then FT is still a bargain...each individual has to weigh the pros and cons and decide what risk and how long they are willing to wait before they choose to order from FT..Since its China, its not an experience most have ever encountered before, and not like ordering from a US vendor who you know will get you a product within 4-5 days max, but will cost you triple of FT's prices..
 
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espkh123

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I just think this should be called "Read this before ordering from fasttech.
Yes shipping is long. I am a patient person and have enough toys to last me.
If I need batteries/wick/authentics/chargers/ejuice - anything but china.
I like phillipines mods - korean mods - greek mods - and us mods.
When it comes to a cheap drip tip/innokin/protanks/w-e fasttech is good.
Get it cheap and its not like I need any of it.

...

IDK I just think this is a good thread because it explains the long shipping and tells you to weigh the price over speed. That is perfect for fasttech +1!
But naming is "Why YOU should NOT order from fasttech" is wrong.
Still good info though.
 

espkh123

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I guess you are supporting USA business by buying your items from Middle Men in the USA because you are giving them money... but also realize when you buy something made in China whether you get it from China or you get it from a middle man in the USA you are still supporting China. more than likely you are supporting China a good bit more than anyone else when you buy China Made. IMO

That is almost like saying I buy authentic mods to support the US...
The person who told me that was rocking a nemesis and a chi you.
Greece and Korea aren't in the US!

Oh and a majority of shops around here sell clones and they all come from china.
I don't think people understand economics enough to comment about this type of issue.
I don't know much but I know more than most :)
 

szot

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I think you underestimate others...we understand that 99% of Ecigs come from China, NOT Korea or Greece..we aren't buying Kia and kimchi ecigs from Korea...or Baklava ecigs from Greece...and most of us know how the economy works, and where most all Ecigs come from...we do know that whether buying directly from China or indirectly from china through a middleman, money still ends up in China (the source and manufacturer), but will only differ by which one gets more of a piece of the pie (our pockets) based upon if we buy direct or indirect.. .and we don't go around bragging about how we know more than most..and the OP used the title he wanted that grabbed your attention and served its purpose, and with a lil twist of sarcasim thrown in, that maybe went over your head..and this is a free forums and people are not required to have a degree in economics, literature, history, business, or anything to be allowed to post their own thoughts about any subject ..
 
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AMDTrucking

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Defective Squape

Yet another defective Fast Tech product... Surprise, surprise...

1.6 Ohm resistance between Center Pin and Positive Terminal which has to be near 0.0 Ohm

See for your self:



Also:
Fasttech Kayfun 3.1 and Taifun GT are full of surprises.
Finally, I had my two defective Kayfun’s 3.1 replaced by FT. The original order was placed on Dec. 20/2013. Today is March 5/2014 and I received my replacements today. The reason I had them replaced because they were shorting right in the 510 connection of it. See Picture.

I thought the replacements would be better? Wrong. They are worse. Both have the same shorting problem, but this time I figured out why: The center screw that serves as a positive connector fits in the insulator very loosely, thus allows for access play causing the head of the screw touch the side wall and create “Short Circuit”. I pulled a little tiny plastic tubing over the screw and that fixed the problem.
Not to mention that both units were very dirty. I even found a few metal shavings inside left from when they were machined. In one of them, the deck’s positive terminal was loosely swinging back and forth touching the negative terminal. Trying to tighten the center pin didn’t help because the metal wall of the deck on one of them was thinner than the other. And the tube of the plastic insulator protruded too far inside the deck not allowing to tighten the positive terminal firmly. I had to file that tube down to make it work. I don’t know if you can see that on my picture, but the top tube of the chimney is expended for some reason (again, only on one of the units) and that tube does not fit in the O-ring of the top cap, and of course, the O-ring was missing, because there is no way you could put it together without damaging the O-ring. I had to fix that problem too by sanding the chimney and finding an O-ring. I’m not going to have these Kayfuns replaced by FT because there is no use in it.

I don’t know who the manufacturer of this product is. I know it NOT EHPRO because I have one from them and it is way better made with no logo though, but with the bottom Fill Screw. I know it is NOT HCIGAR because I have one of those too and they are much better quality clones 1:1. I hope it is NOT ToBeCo, because I own other products of ToBeCo and no complaints.
Does anyone know who makes Fast Tech KayFun 3.1? The worst Kayfun I have ever seen.
I also had a Fast Tech Taifun GT replaced because the one I originally received had no threads under one of the Terminal screws. That’s right: Not Stripped threads – NO threads. Just a hole in which the screw was inserted all the way and would fall out if you flip it upside down. I posted Product Review on it but Fast Tech didn’t publish it. My replacement didn’t have that problem, but it had another: The collapsible chimney would not collapse. It is so snug that I’m afraid to brake it if I fours it too much. And by too much – I mean: put it on the floor and step on it or squeeze it in a vise. Everything else I already tried – no use. I built it anyway with SS Mash wick and 0.01X0.08 Flat Kanthal ribbon to 0.7 Ohms, put it on Chi You and I love it! Hard to work without being able to collapse the chimney though… But for $19.95 and Free Shipping – I’m going to keep it.
 

AndriaD

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I appreciate this post. In general I'm an extremely impatient person, so I had already decided that 99.99% of the time, FT is not for me. However, I'm also an extremely thrifty person, so there may come a time when there's a thing I want, which I don't need ASAP, and buying from FT could save me a lot of money. It's nice to know they're there, if I'm in that particular situation, where the savings is more valuable to me than getting it quickly.

I think it's really kind of silly to worry about where things are made, considering how few things are still made in the US anyway. If China can make good things, cool. If they're really crap, people won't buy them. Both the eRoll and the iTaste are apparently Chinese made, and I like them both -- the eRoll got me to quit smoking, and the iTaste gives me a reason to not go back to smoking, so I'm all for products that can do that, no matter where they're made.

Andria
 
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sawtoothscream

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fast tech is good for me. delivery time isnt to out of line. recieved my items in about 10days and only had one time when it took over 2 weeks when customs was cracking down.

over all all of the products I have bought from them are working great, the kayfun lite i bought is kinda rough on the threading but still works, just need to clean the threads up a tad
 

Kathibg57

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Why NOT to order from FastTech...My Story...
I placed an order on march 6 for almost $50 worth of merchandise from them. Today is April 10 and I have no package! They shipped it, USPS received it but it appears to be lost... Unfortunately the local post office has told me to file an "International Claim" in order to get reimbursed for the money I spent as they are the ones that can not locate it. I attempted to file an International Claim only to be told that such claims must be started by the seller, not the buyer! I contacted FT about this part of the problem (contact #fifty billion regarding this situation) and was told that they don't do that...that they do not contact USPS and file claims...I don't know why not but I am furious! My children gave me $$ for my birthday so that I could purchase vape stuff (I live on a small fixed income and don't have the extra $$ to buy 'special' stuff).
FastTech took the money from my PayPal account on 3/8 and they have their money but I DO NOT HAVE MY MERCHANDISE!!!! It may not be due to a problem on their end, but they apparently are not willing to do what is necessary In order to start the claim process!!! (I am in the midst of fighting it out with them but it does not look like they are going to do anything about it so far!)
One would think that a company of their size could handle this by just getting the necessary documents to either begin the claim OR to prove I didn't receive the package and resend a new package (I even offered to pay the difference in cost for a signed receipt for them to ensure I get it in my hand this time by signing for it)
Losing the $50 is hurting me (when I have no merchandise to show for it and can't come up with additional funds to re-purchase the items) but I guarantee they wouldn't even feel it! There is NO WAY I can spare $50 to pay for the merchandise again and even if I could, if they won't file the claim (and I am not allowed to per USPS) then they should replace it, right?
We'll see...in the meantime, I had been gifted with several other vaping items for my birthday that I am unable to use until I receive the items I ordered from FT!
Oh, btw, everything else I've ever ordered from them has arrived in Massachusetts anywhere between 10 days from the day I've ordered to 30 days from the day they've SHIPPED the order (with the 8-12 day shipping method!) well, actually to NEVER RECEIVING THE PACKAGE AT ALL as in this case!
...And that is why YOU SHOULD THINK TWICE BEFORE ORDERING FROM FASTTECH!
 

szot

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Go here Order Support: FastTech Forums ...open a thread with your order # and "attention Sufie"...she will make this right for you...and post your tracking number there too, and maybe we can help you as well..and also file a Paypal dispute now..PP will refund you..U will not be out $50...

BTW, if your order was via Malaysian Post or Singapore Post, they have has some shipping issues lately, and USPS may have your item sitting in Chicago Customs which is notorious slow for processing ...

FT and Sufie will get to the bottom of this and U will be refunded or items reshipped, at your choice eventually....FT customer service reps and ticket system is very slow and not the best way to try and resolve issues..
 
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jistjul

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Walmart's products, including foods and everything they sell, are now over 2/3rd 66% MADE in the USA, contrary to my previous beliefs..

:facepalm: I was completely with you up until the Walmart statement. Where they make their product is not the issue with Walmart...but that is another forum entirely. Vape on Rockstars!
 

Craybee

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a lot of times i see posts here from people praising some e-cig gadget, sometimes i'm all "ooh, that does look nice"; then i google it and find out it's sold from china and lose interest. it's just my preference to not buy juices or any other e-cig paraphanalia directly from a chinese company. there are a whole lot of factors involved: not wanting my credit card going overseas, not trusting what they put in their juices, not trusting the quality of their gadgets, etc. i figure that there's a lot of good e-cig companies here in the U.S. that there's no need to go chinese. this isn't easy for me either. i like unique looking e-cigs and i've seen some real lookers that come from china that've tempted me but i just can't do it.
 

Kathibg57

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Update...It is now THREE months later and I STILL HAVE GOTTEN NOTHING FROM FASTTECH!!! There have been 25+ back and forth replies from my "open ticket" with FastTech! They keep saying "sorry" but are unwilling to do anything about it! There are 3 actions they could take if they chose to...one is they can file a claim with USPS International Claims (I tried this and was told it had to be initiated by the sender, not the receiver...Two, they could refund my money...and Three, they could resend my order! I have explained to them NUMEROUS times that the local post office can NOT locate the package and that it was either misdelivered or returned to sender but they just don't have it - they are the ones that suggested contacting international claims as it is an international package... Now, after three months they are telling me to wait until they receive it as a returned to sender package! After 3 months don't they get it that it has been lost somewhere along the way?? I don't care who, where or why!
The bottom line is that FastTech has had my money since March 6, 2014 and I have received NO MERCHANDISE!! That is fraud! I have told them this and they just keep asking the same questions over and over...is the address correct? Of course it is! I've received 3 other packages since this one was sent! Have I checked with the p.o. to see if they have found it? Of course, if they found it, they would have delivered it! This is absolutely unacceptable and I am soooo upset!! What is their issue? Are they not making enough money to write it off as a loss? I just want them to resend my order...I am quite sure that the profit they make on selling it the first time is big enough that it probably would cover sending it out again...big deal, so they didn't make any money on me (but they've been able to use my money for the past three months which is way more than I can say!)
Oh well....just thought I'd throw an update in here...
 

szot

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Go here Order Support: FastTech Forums ...open a thread with your order # and "attention Sufie"...she will make this right for you...and post your tracking number there too, and maybe we can help you as well..and also file a Paypal dispute now..PP will refund you..U will not be out $50...

BTW, if your order was via Malaysian Post or Singapore Post, they have has some shipping issues lately, and USPS may have your item sitting in Chicago Customs which is notorious slow for processing ...

FT and Sufie will get to the bottom of this and U will be refunded or items reshipped, at your choice eventually....FT customer service reps and ticket system is very slow and not the best way to try and resolve issues..

This will definitely get you a refund..you are wasting your time with Customer service and tickets..open a new thread in the forums to Sufie, she will definitely open an inquiry with USPS and the original shipper..and yes only the sender can open an inquery which the shipping company (SG Post , USPS etc) can take up to 60 days to respond..
 

Wow1420

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Update...It is now THREE months later and I STILL HAVE GOTTEN NOTHING FROM FASTTECH!!! There have been 25+ back and forth replies from my "open ticket" with FastTech! They keep saying "sorry" but are unwilling to do anything about it! There are 3 actions they could take if they chose to...one is they can file a claim with USPS International Claims (I tried this and was told it had to be initiated by the sender, not the receiver...Two, they could refund my money...and Three, they could resend my order! I have explained to them NUMEROUS times that the local post office can NOT locate the package and that it was either misdelivered or returned to sender but they just don't have it - they are the ones that suggested contacting international claims as it is an international package... Now, after three months they are telling me to wait until they receive it as a returned to sender package! After 3 months don't they get it that it has been lost somewhere along the way?? I don't care who, where or why!
The bottom line is that FastTech has had my money since March 6, 2014 and I have received NO MERCHANDISE!! That is fraud! I have told them this and they just keep asking the same questions over and over...is the address correct? Of course it is! I've received 3 other packages since this one was sent! Have I checked with the p.o. to see if they have found it? Of course, if they found it, they would have delivered it! This is absolutely unacceptable and I am soooo upset!! What is their issue? Are they not making enough money to write it off as a loss? I just want them to resend my order...I am quite sure that the profit they make on selling it the first time is big enough that it probably would cover sending it out again...big deal, so they didn't make any money on me (but they've been able to use my money for the past three months which is way more than I can say!)
Oh well....just thought I'd throw an update in here...

March to May is two months not three. 60 days is key with them, they claim Paypal can do chargebacks to them for up to 60 days, so they won't refund before 60 days. Let us know how it goes now that the 60 days has passed.
 

szot

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The 60 days is how much time the shipper has to finish an investigation, once the customer has requested one to FT customer service on a ticket and FT actually files a formal complaint against the shipper, requesting an "inquiry", and that's when the 60 days starts.....its not 60 days from date of purchase, regarding the shipper...after the shipper's 60 day investigation, FT can refund you on their own , if the shipper declares the item is indeed officially lost..all shipping inquirys MUST be requested by the SENDER which is FT, not the customer or the buyer..thats true of all shipping companies..FT is actually the customer of the shipper, not the buyer who orders from FT....

Paypal commonly does refunds BEFORE 60 days, but U the buyer must file an official Paypal "dispute" against FT within 45 days from date of purchase, but U can do it even sooner..if U miss that 45 day deadline then Paypal is not an option..

There is NO fraud if a package is slow in shipping, and any fraud would NOT be against FT, but against the shipper..FT has provided the customer with proof of shipping with an email confirmation, a tracking number and a picture of the package order showing the customers name and address..FT will provide refunds if an item is declared officially lost or returned to FT,..and the customer has 2 other options, either Paypal dispute within 45 days, or contacting the bank they used to fund the order and dispute the charges..

in any case, I have never seen a customer not refunded their monies if their order is lost or damaged..FT is very good about refunds within 60 days or sooner, and warranty on all their products..
 
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