Vermillion River is absolutely outstanding. This is a copy of the email sent from VR -- without any complaints/inquiries here at ECF. They caught this themselves. Nevermind that the product is outstanding, better(IMO) than a lot of companies listed above, but then they go this far with customer service... just, outstanding. This is the email...
A problem was brought to our attention by our flavor supplier. Our last shipment received from them did not contain our normal flavor. The flavor is very close but not close enough. It changes the taste of all of our Kentucky Premium Blends. This would include Kentucky Premium Blend, Kentucky Applewood, Kentucky Maplewood, Kentucky Cherrywood, Kentucky Vanilla Blend and our Minnesota Menthol. The affected batch was on orders placed between August 14th 2011 and August 20th 2011. If you have ordered any of the above listed products between these dates and you feel the taste is not our standard Kentucky Premium Blend taste, please contact us. We will be happy to refund or replace your order and send you a coupon code that can be used for your next order as our way of saying we are sorry. Our first commitment is the quality and consistency you have come to depend on from Vermilion River. We completely understand we have made a mistake, but would like to assure you our customer service team is here to make it right with you. Thank you for your understanding in this matter, and as always, thank you for your business, we really appreciate it. The Vermillion River team.