Abusing Tasty Vapor Employees

[Mr. Tasty Vapor]

I guess some people think it's a cute idea to get on the phone, or Live Help and be downright nasty with our folks here because we don't sell a flavor you like (RY4), call our employees names, etc. Or just feel that because we offer customer service that this is a free arena to just be abusive.

We're here to help people and we don't believe for a second that it's conducive to help to be a punching bag for people with a stick in their derriere.

Our banning features have been programmed and put in place.

We're not casual about the idea of banning people. But we will consider banning people who are blatantly and unnecessarily abusive, disruptive to our operation, etc.

I kind of dreaded the day to feel like I'd have to pay my programmer to do something like employ a banning feature, but as we grow, this is always an open door for scam artists and scheisters to wander in and try to get away with their antics. And so we have to take action.

 

[bornagainst]

Congrats on making a post that most other companies wouldn't dare.

Customer service staff (myself included) were verbal and written punching bags to some people.

Keep in mind that 95 percent of the customer base is absolutely awesome, simply being human, those 5 percent really affect you.

 

[Mr. Tasty Vapor]

We're human and we talk with people on a human level and we appreciate that most of our customer base speaks in a fashion like a friend talking to a friend, we find we get FAR more done.

There is no corporate structuring here and we enjoy that. Any corporate politics are removed from our affairs.

So while we appreciate the business, we don't believe that $15 is an entitlement to dehumanize the people who work here.

If someone knocks on my front door, when I answer I get a face full of abuse, you bet the door is going to slam shut in your face. It's that simple.

Treat my people with dignity, they love that they're helping people kick a deadly habit and they're willing to help, but none of us here believe that we have to deal with anyones bloated sense of of social superiority or blatant immaturity.

Ya know?

 

[mini_art]

working customer service can suck. I have done enough of it to know LOL
Good for you sticking up for your help Geof

 

[Mr. Tasty Vapor]

Hey, I'd worked Customer Service departments for years and administrative duties for about 20 years. I can't STAND the hierarchal crap I've had to deal with and it doesn't fly at Tasty Vapor.

Since I'm the CEO and I don't even treat any of my employees as underlings, I'll be damned if anybody else gets to either!

 

[redgirl]

That sucks that you have to resort to that. Why do people have to be such douches?

 

[feebee]

Another customer service rep chiming in here.

I honestly do not get ppl abusing ANY CS staff! Do people really think they are going to 'get their way' by being abusive?

At my work, as I have been given the 'power' to make decisions, those who are polite & nice to me generally get what they want, if I am able. Those who are rude or abusive do not.

Even if it is not possible for the customer to get what they would like, I do not see the point in being abusive or rude, it is another *real* person you are speaking to at the end of that phoneline or computer, & it's not going to change anything, so why not just say 'thanks anyway' & leave it at that...

Honestly, some people!!!

 

[KPKicker]

Congrats on making a post that most other companies wouldn't dare.

Customer service staff (myself included) were verbal and written punching bags to some people.

Keep in mind that 95 percent of the customer base is absolutely awesome, simply being human, those 5 percent really affect you.

I have to totally agree with this! That's one of the things I really admire about you Geoff, you've got the guts to cut through the BS while still being decent and respectful...and get it done. Whatever the "it" might be. In today's society, that's pretty rare.

 

[Chief Cuzzo]

Its really sad! I have talked to someone on the live chat the last two orders I made with TV. They have been nothing but great and gone WAY above and beyond what they had to.

Thanks, Geoff and the TV team for dealing with all the A$$es out there so I can keep getting those tasty liquids delivered to my doorstep!

Some people don't deserve the goodness that is TV! Ban'em all!

EDIT: Just want to note both times I have contacted it was prior to shipping and had nothing 2 do with the product I received!

 

[VaporingQueen]

I don't have much to add that has not already been said here, but I understand all to well, been there got the t-shirt for dealing with these kind of people. I am sorry you or anyone must endure it. I spent enough time in the corporate world many moons ago addressing people of this nature. I was the senior manager, and the one they would call to have myself or my employee's defuse people that behaved like this, so we always caught the brunt of it.
Tasty Vapor has some of the nicest people I have ever spoken to, even when the error was on my part. Although I have only spoke with 3, I imagine that like Geoff, they all operate the same way, with dignity and respect. I agree, settling for anything less in return would be a disservice to all.

 

[geeker]

Good for you. Nobody needs to deal with that type of BS. Life is too short to deal with people who think it's ok to harass others like that.

 

[dreamchildwest]

YOU GO, GEOFF! You and yours do not have TIME for that stuff...you need to get back to making more BANANAS FOSTER!!!! (tee-hee.) You are my hero. Or at least ONE of my heroes. All kidding aside, thank you for standing up for what's right!

 

[NightNurse]

You guys have always been great, and I appreciate it. Boot the a--holes, you don't need their grief.

 

[Mr. Tasty Vapor]

Well, for us, and the way we view you guys & gals, for what we're doing, and the reason we're doing it for (if that all made sense), everybody has taken on more of the aspect of family, more so than just customers or a quick buck.

When you're helping people improve the quality of their lives with a product that has done that very thing as it has for myself, a sense of camaraderie tends to develop, a sense of faith in what you're doing, why you're doing it and who you're doing it for.

So, really, I'm more like a protective father when we get the jerks here. I'm not only protecting the people on my end, but the ideals of family and values that surround everything about Tasty Vapor and the people I've come to know along the way.

So, the jerks really come off like unexpected guests who've decided your living room floor is the best place to wipe the dog crap on when they stepped through the door.

So yeah...the ban is in place for good reason. If people need to be jerks, there are plenty of other vendors that might/may feel a sense of obligation to tolerate this kind of crap. Me personally, I don't think getting what you want/need, mandates a severe attitude and were more than happy to help, if we can, without your attitude, or incorporating ours.

I've probably come a little short with a few people in the past. Thankfully, it doesn't comprise who I am as a person, or how I conduct my affairs overall with Tasty Vapor.

 

[mrjaguar]

Hey Geoff,
just .....slap 'em.

 

[Mr. Tasty Vapor]

That and more had crossed my mind....hah hah.

 

[AngusATAT]

I know exactly where you are coming from, Geoff. There are some people that think it's okay to abuse the moderators here on the forum via PMs. Since the moderator staff here are volunteers who graciously give their time to help out the community, I will not tolerate that kind of behavior, and have banned more than one person for doing it.

Kudos to you for sticking up for your staff like that.

 

[scross1]

Be glad you are not married to them!!

 

[WetStick]

I just placed my first order with you, last week. I had a question, so I called the 800 number. The person that answered was nothing but professional.

 

[Stephra]

It's the big box mentality. Certain mass retailers have trained people that the customer gets whatever they want. I suppose that's fine if your name rhymes with BALLFART and you cover half the planet - your bottom line can absorb the loss. The problem is that the customer ISN'T always right and pretending they are just feeds this entitlement mindset.

I'm not even a customer of yours (not yet, anyway) but MAD PROPS for laying it down in black and white. Customer service people absorb abuse that, in any other setting, would be absolutely unacceptable, and that really needs to change. Thanks for valuing your staff more than a few dollars in sales. It means a lot to me, if nobody else!