Ban them! They don't deserve your juice!! I will go personally smack them for you as long as you keep mixing my orders!
I guess some people think it's a cute idea to get on the phone, or Live Help and be downright nasty with our folks here because we don't sell a flavor you like (RY4), call our employees names, etc. Or just feel that because we offer customer service that this is a free arena to just be abusive.
While there are a handful of superjerks who are rude to everyone in every situation, most of these people are cowards. They hide behind their computers or their telephones and think they can be rude just because they don't have to look you in the eyes when they are doing it.
These "people" are usually cowards who make themselves feel all big and important by attacking others. Something they would never have the guts to do in real life. The ability to instantly communicate with someone while being able to retain your anononimity and avoid looking into their eyes opened the door for crushing the human spirit in a way we could never have dreamed of 20 years ago.
We are raising a generation of humans that can't grasp the concept of interpersonal communication unless it involves a keyboard or keypad. That, in my humble opinion, is bad. Very bad.
Sometimes I just don't understand people. Were all human beings going through the same crap as everyone else, so why feel the need to be rude and hateful to a fellow brother or sister is beyond me.
I think it is more that they feel everything should be handed to them because they show up. A sense of entitlement. It is sad. Pride, hard work, a code of ethics and morals, this is not being taught by enough parents. They also do not learn how to deal with anger or disappointment.
That's what people said 100 years ago about the then-younger generation. Nothing new.