Yes they told me to keep the spare parts too, which makes me wonder if they are sending a new boxed Ares or just the Ares by itself.
I can tell you, for a China company to step up and offer replacement, is not a common thing, do I think I should of had to pay to ship it back, no way, but kudos to innokin for at least stepping and admit there is a problem and will replace it.
If you agreed to send it back, then you should, if you didn't, then just tell them your not prepared to pat to ship it back.
I think innokin been honest and people should be back, but that's just my![]()
I agree, for sure. It’s good customer service. In the email, they literally asked for my address and proof of purchase, and told me they were sending two (I bought two). The last line of the email was to send them the RTA to (insert address).
Although I never “agreed” to send it in, I’m a honest fella, so I will. But I definitely won’t send it back before I get a replacement. It’s way better than the only other tank I own!
I once drove back to Target after driving 25 min Home, because I found a roll of aluminum foil under something else I bought, and I didn’t pay for it. When I went back in and told the lady, she thought I was nucking futs as she rang me up for $1.99.