Ask IMAGINE & S_Steve - Thread :)

[Imagine]

Hi I am very sorry ... things have been a bit hectic....We have been experiencing some technical issues and growing pains that have affected CS a bit. Do you happen to have the service ticket number? and I will look into it ASAP.

 

[kia2]

Growing pains are good things. Keep us in the loop, and we will adapt easily enough while the new kids learn the game.

 

[Enzusa]

Most definately seems to be an "isolated glitch". SI's customer service has always been absolutely outstanding for me. I'm sure that Imagine will help you & sort things out as soon as she's available. Good Luck

Edit: She beat me too it, I type too slow lol

 

[dragonladee]

Thanks, Imagine. The order was #100035102 , original support ticket was #PHV-76323.

 

[CatLady007]

Yeah, the whole glitch business has struck my co-worker on his first order from SI: he never got a "shipped" email, hell, he never got an order confirmation email. But his account was debited. And when he called in multiple times, he was placed on hold and never got to talk to anyone. So instead of a new customer happily anticipating, we have a disgruntled consumer wondering if he's been ripped off. I should see him tomorrow, and if he hasn't been contacted, or had his order delivered (as I suspect: I think it was probably waiting for him when he got home tonight), I'll gather up his info and see if you can help out, Imagine. I posted this here because I thought it might not stand out so much as it would on another thread, but would still get the attention of a SI employee.
Hopefully the growing pains will ease up, some, soon.

 

[Imagine]

no believe me we have contacted everyone... unfortunately it is out of our control until the system we use fixes the issue. Everything is getting shipped... as far as order confirmation emails those are still going strong... so I would suggest checking his junk mail or the spelling of the email address on his account.

As of right now tracking wise we are dead in the water... it is out of our control. But we are working very hard with the company to get us back online.

Yeah, the whole glitch business has struck my co-worker on his first order from SI: he never got a "shipped" email, hell, he never got an order confirmation email. But his account was debited. And when he called in multiple times, he was placed on hold and never got to talk to anyone. So instead of a new customer happily anticipating, we have a disgruntled consumer wondering if he's been ripped off. I should see him tomorrow, and if he hasn't been contacted, or had his order delivered (as I suspect: I think it was probably waiting for him when he got home tonight), I'll gather up his info and see if you can help out, Imagine. I posted this here because I thought it might not stand out so much as it would on another thread, but would still get the attention of a SI employee.
Hopefully the growing pains will ease up, some, soon.

 

[lilac7779]

I'm not sure if it's still ECF2012 or if there is a new one. There is always a 10% code going, and I'm sure someone will chime in soon with an answer.

You can always check here ECF Electronic Cigarette Coupon codes - Your source for electronic cigarette discount coupons for coupon codes. Just type in Smokeless Image in the search box.

 

[Imagine]

Our official forum coupons are:

10voltecf for 10% off everything and compareour808d for 15% off cartos.

You can always check here ECF Electronic Cigarette Coupon codes - Your source for electronic cigarette discount coupons for coupon codes. Just type in Smokeless Image in the search box.

 

[cindycated]

Our official forum coupons are:

10voltecf for 10% off everything and compareour808d for 15% off cartos.

Does the compareour808d one apply to CE3s (haha, Cartomizer Edition Three) or your new version coming out?

 

[Imagine]

no sorry just the standards

Does the compareour808d one apply to CE3s (haha, Cartomizer Edition Three) or your new version coming out?

 

[achangeinhabit]

quick question....can you plug the x2 passthrough charger to the wall adapter and charge the x2 that way?

 

[Imagine]

yep.

quick question....can you plug the x2 passthrough charger to the wall adapter and charge the x2 that way?

 

[achangeinhabit]

Thanks..oh, and I also wanted to add......Thank you so much Imagine for answering all of our questions with such patience!!! Even when us newbies get a new "toy" and come asking questions where the answers are usually right in front of our faces! ;-)

 

[Imagine]

you're welcome that is what I am here for

Thanks..oh, and I also wanted to add......Thank you so much Imagine for answering all of our questions with such patience!!! Even when us newbies get a new "toy" and come asking questions where the answers are usually right in front of our faces! ;-)

 

[awsum140]

And I thought it was to explain where the hole in a donut goes when we eat a donut.

 

[CommaHolly]

Hi Imagine! How long does an item usually take to ship out? I ordered cartomizers 3 days ago, and they haven't even SHIPPED yet?? Is that normal? I got the other order in 3 days INCLUDING shipping, so it seems odd to me that it hasn't even shipped yet??

 

[Mroutlaw]

Hi Imagine! How long does an item usually take to ship out? I ordered cartomizers 3 days ago, and they haven't even SHIPPED yet?? Is that normal? I got the other order in 3 days INCLUDING shipping, so it seems odd to me that it hasn't even shipped yet??

Where you been holly?

It probably shipped. Ive had 2 orders say that and they showed up at my door

 

[CommaHolly]

hi Outlaw! 2 broken computers LOL,,,,,everyone in this house is SCRAMBLING for one! And since I have a responsibility to make and post cards on my blog by a certain time every week (design team) that kinda sorta took up any time they let me have on it,,,,,,I stole it today though LOL! and I am NOT giving it back!

 

[Imagine]

our tracking numbers sync system is not working... we are working very hard to get it back online...I am sure your order has shipped though.

 

[CommaHolly]

AH, makes total sense thank you! I'll be on the look out for it!!! Not worried about the tracking,,,,,just concerned that it had not shipped yet glad to hear that's probably not the case!