aww man.. sorry to hear that Natasha. There have been others that this has happened to. I think there was someone that used nail polish to seal it up if it's leaking between the metal and the glass (plastic..whatever the clear is) I've got .. probably 50 nanos now (must have backup) have used 35 of them and have not had that happen yet *knocks wood*
I have had two that didn't have the
juice holes in them.. no holes.. no juice to the coil.
I would suggest, since this happened right out of the package, do a help ticket on the SI site.. they're on the spot with customer service