[Closed]Unregistered Supplier : Bogger Box Mods

[malkuth]

First you contacted us as soon as you received your box complaining that you did not like it then a week later you contact us saying your box was not working and as always we asked if anything obvious happened to your box like dropping it in water or anything like that and you said no. We sent you a label and you mailed it to us and upon receiving it we took the chip out and found juice to be all over it which caused the problem then you admitted to not having the lid on your bottle all the way during a motorcycle trip and juice leaked out and to be nice we repaired the box with a new chip and sent it back. Now you say a week after you received the box back the chip fried and the negative spring collapsed which you never told us and was stated in your complaint here. The only way that could have happened is if you put your battery in upside down in the box and even then the chances of the chip being fried are very slim so your best bet from the beginning is to be honest about what you did to your own box.

Second, One of the main reason's why we have had so many issues with our email server on our new site is partly due to you and one other customer that did not check their spam folder. You stated you were getting an invalid HELO error when sending emails to us and we contacted our hosting company and we forwarded the documentation to you to configure your email client to work properly and you stated that you run an email server and that it was not an issue on your end so we went back to our hosting company and began making changes which completely screwed up email parameters for many other customers. Then later you emailed us stating that the error was on your end and that you configured your client just like we said in the beginning so at this point with you we have done absolutely everything we can possibly do and since you lied to us in the beginning about your box which we really were not concerned about in the first place and if we were we would have told you to pay for the repair because it is not our fault you did not use the bottle supplied with the mod correctly and now you state the chip is fried but yet you did not make us aware of and if you had we could have done something to help but instead you make false statements so there is nothing we can do to help you.

First off, you seem to have things a little mixed up. Here is the exact quote from your email:
Thanks for giving me the details Sam, It is impossible for a leak to develop from anywhere near the atomizer or under the drip cup so that can be ruled out for sure. Generally the only way any leak can develop is directly from the bottle if perhaps the lid is not tight enough or not properly installed or possibly a defect in the tubing from the bottle but that would be a first for me to see that because it is medical grade tube. The chip itself is mostly sealed in the bottom housing so it would take a lot of juice to get down inside it to cause any problems there. Have you been on any type of aircraft with your box possibly with the box in your luggage? I am not sure when you called and I apologize if we missed your call. Unfortunately we do not always have someone sitting by the phone and we do not keep a phone out in our shop anymore because we lost a few due to sawdust so if you happen to call and you get our voice mail leave us a message and we always will call you back within a few hours.

So, the information about the leak was all your words, not mine. Yes, the email problem was in fact on YOUR server. I have modified my mail server to provide the information that your server requires. I have done it because the people that you have running your site obviously do not know how to run and administer a system.

I have NEVER stated that I did not like the mod. In fact, you can find posts from me where I complimented you on the mods that you made. I have been very restrained with my posting on the ECF, however, you have changed that by calling me a liar and accusing me of things that I have not said or done.

I have records of all of the emails I have sent you that remain unanswered. It is pointless for me to send you an email since you do not respond to it. You have not done "everything possible" as is apparent from anyone who reads this thread. You have consistently not returned emails, phone calls, requests for information, PMs etc. as has been stated by many people in this thread.

I will accept nothing less than a full refund of my purchase price of the bogger box.

Due to your response to this situation, I want my money back for the purchase of this mod.

 

[Mpetroski]

If it were me,I would not sell international for those reasons.When I was selling a lot of classic car parts on e-bay I would occasionally ship to Canada,but nothing more.Customs can be a pain for sure.I think a total lack of presence here and on Facebook has been a cause for concern for many.I will wait this out a bit.I would like another Bogger.

Customs definitely is a pain in the rear occasionally and there have definitely been a few times in the past that we have seriously contemplated not shipping outside of the US and still consider it on a daily basis. The biggest problem is when customs holds a package up we naturally get blamed and for the most part it is not worth the headache.

 

[Mpetroski]

First off, you seem to have things a little mixed up. Here is the exact quote from your email:
Thanks for giving me the details Sam, It is impossible for a leak to develop from anywhere near the atomizer or under the drip cup so that can be ruled out for sure. Generally the only way any leak can develop is directly from the bottle if perhaps the lid is not tight enough or not properly installed or possibly a defect in the tubing from the bottle but that would be a first for me to see that because it is medical grade tube. The chip itself is mostly sealed in the bottom housing so it would take a lot of juice to get down inside it to cause any problems there. Have you been on any type of aircraft with your box possibly with the box in your luggage? I am not sure when you called and I apologize if we missed your call. Unfortunately we do not always have someone sitting by the phone and we do not keep a phone out in our shop anymore because we lost a few due to sawdust so if you happen to call and you get our voice mail leave us a message and we always will call you back within a few hours.

So, the information about the leak was all your words, not mine. Yes, the email problem was in fact on YOUR server. I have modified my mail server to provide the information that your server requires. I have done it because the people that you have running your site obviously do not know how to run and administer a system.

I have NEVER stated that I did not like the mod. In fact, you can find posts from me where I complimented you on the mods that you made. I have been very restrained with my posting on the ECF, however, you have changed that by calling me a liar and accusing me of things that I have not said or done.

I have records of all of the emails I have sent you that remain unanswered. It is pointless for me to send you an email since you do not respond to it. You have not done "everything possible" as is apparent from anyone who reads this thread. You have consistently not returned emails, phone calls, requests for information, PMs etc. as has been stated by many people in this thread.

I will accept nothing less than a full refund of my purchase price of the bogger box.

Due to your response to this situation, I want my money back for the purchase of this mod.

here is you email stating you were not happy with it:

Marcus,

I did receive the boggerbox mod on time for my vacation.

I must say, I am quite disappointed. Mechanically, the mod is flawless and really assembled wonderfully. It is the wood work I am disappointed in.

On the side opposite of the cover, across the bottom of the mod, I can see the marks from the coarse sandpaper. In addition, Beginning approximately 3/4 of an inch from the bottom on the right hand side, proceeding in a diagonal to the bottom left hand corner, it appears that the wood (or sander) tilted. You can see (and feel) a line where that corner is at a different plane than that of the rest of the box.

I am disappointed as I was led to believe that the work on the mod would be perfect. It is far from that. It appears that the production of this box was rushed, even though the build time was 6 weeks as opposed to 3.

I will not be returning the mod, as it is fully functional and probably only I will ever notice the flaws. In addition, I do not want to spend another 6 weeks (or longer) without a bottom feed mod.

And here is the email where you stated you you corrected the email issue:

Is there any status on the return of my Bogger Box?

Note, I have discovered the problem causing the email difficulties (me sending to you) with your site. It was a DNS error caused by my ISP.

We too have records of the emails and here is the one where you stated it leaked:

This way works with me sending mail to you, so I will just use this method.

No, I have not been on an aircraft. However, I do live in the Smokies and ride a motorcycle a lot. When we rode on the Blue Ridge Parkway, there was no juice in the drip cup. I would suspect that maybe the bottle cap was loose. I have not noticed any other leaking (other than that one time). I am sure that you will see if juice got into the chip when you open up the mod. (It was picked up by the postal service this morning, btw.)

We bend over backwards daily for our customers and will always continue to do so and if you had any problems with your mod and especially as you state that the chip fried and spring collapsed you should have notified us.

 

[Thedan1284]

You were never told any white lie concerning your order, When you contacted us I informed you that I was currently out of town and the information I had was the guys here at the shop had mailed it. As soon as I returned I informed you as to what was going on and immediately took care of it and your order was shipped. One of your boxes needed a bit more sanding and buffing and to correct a few imperfections and then they were on their way to you in perfect condition which is the only way we will ship anything. We could have easily sent them to you at the time you were complaining but we would rather make sure the boxes are 100% instead of just mailing them out in a rush.

I have the email communication between us still saved. I am happy with the end results of my purchace. -the products. However i do have and can forward you the emails which i do feel were misleading about shipment of my order. Please dont feel defensive. I understood the wait and quality of the products. But NOT the lack of communication and the extremely long waiting period after most all inquiries i made. You are undoubetly a busy man. As am i. But when people are giving you 150-400 dollars, a simple and honest status means alot. Especially if they went past the original month of waiting period, double the period, or more. Your mods come out beautiful and i (and others) drooled and saved for them for a long time. When our money is givin to you and we wait over the estimate, there should be better communication.
Im glad to see youve joined the thread again. Hopefully you can ease some confused customers that seem to have similar experiences as i had

 

[Mpetroski]

Hey Marcus!! Great to see you here on the thread! If you could also please update me on the status of my two orders that would be SUPER!!! My custom order Mini order #1841 placed 7/4 (I got an email 8/14 that it was shipping in the next few days) and my order #1941 for In Stock DNA20 placed 8/14 which I received a "Shipped" email notification on 8/19 ... But no tracking numbers and I haven't received either yet. Thank you so much!

Absolutely, Here are a couple pictures of this little beauty for you. On the 14th we had some issues with our server raid hardware and it continued off and on until the 24th so we had some weird things happen but I will explain that shortly in more detail. Both of your boxes are right here on the table being packed to head your way today.

 

[Mpetroski]

I have the email communication between us still saved. I am happy with the end results of my purchace. -the products. However i do have and can forward you the emails which i do feel were misleading about shipment of my order. Please dont feel defensive. I understood the wait and quality of the products. But NOT the lack of communication and the extremely long waiting period after most all inquiries i made. You are undoubetly a busy man. As am i. But when people are giving you 150-400 dollars, a simple and honest status means alot. Especially if they went past the original month of waiting period, double the period, or more. Your mods come out beautiful and i (and others) drooled and saved for them for a long time. When our money is givin to you and we wait over the estimate, there should be better communication.
Im glad to see youve joined the thread again. Hopefully you can ease some confused customers that seem to have similar experiences as i had

I do sincerely apologize if you felt mislead in any way and I can assure that we would never purposely try to mislead you or anyone else.

 

[malkuth]

here is you email stating you were not happy with it:

Marcus,

I did receive the boggerbox mod on time for my vacation.

I must say, I am quite disappointed. Mechanically, the mod is flawless and really assembled wonderfully. It is the wood work I am disappointed in.

On the side opposite of the cover, across the bottom of the mod, I can see the marks from the coarse sandpaper. In addition, Beginning approximately 3/4 of an inch from the bottom on the right hand side, proceeding in a diagonal to the bottom left hand corner, it appears that the wood (or sander) tilted. You can see (and feel) a line where that corner is at a different plane than that of the rest of the box.

I am disappointed as I was led to believe that the work on the mod would be perfect. It is far from that. It appears that the production of this box was rushed, even though the build time was 6 weeks as opposed to 3.

I will not be returning the mod, as it is fully functional and probably only I will ever notice the flaws. In addition, I do not want to spend another 6 weeks (or longer) without a bottom feed mod.

And here is the email where you stated you you corrected the email issue:

Is there any status on the return of my Bogger Box?

Note, I have discovered the problem causing the email difficulties (me sending to you) with your site. It was a DNS error caused by my ISP.

We too have records of the emails and here is the one where you stated it leaked:

This way works with me sending mail to you, so I will just use this method.

No, I have not been on an aircraft. However, I do live in the Smokies and ride a motorcycle a lot. When we rode on the Blue Ridge Parkway, there was no juice in the drip cup. I would suspect that maybe the bottle cap was loose. I have not noticed any other leaking (other than that one time). I am sure that you will see if juice got into the chip when you open up the mod. (It was picked up by the postal service this morning, btw.)

We bend over backwards daily for our customers and will always continue to do so and if you had any problems with your mod and especially as you state that the chip fried and spring collapsed you should have notified us.

How am I to notify you? You do not respond to emails, pms, phone calls, or posts on this thread.

You said I was complaining in my email. Yes, I can see where you would see that when I say I am disappointed, you can assume that is a complaint. I have noticed that with each return of the box to you, you have done more work on the "blemishes" as I have stated in my emails to you. It still is not nor will ever be what I consider to be a magnificently built box. Neither I nor the people that I have shown the mod to view the woodwork as anything but passable. To send out a wooden mod with scratches visible from sandpaper is not what I would consider to be "exceptional".

My statement about the bottle cap being loose was in response to your statement that your box cannot leak. I stated that because I had no way of proving one way or the other the truth of the matter. If you look at my original mail, I had stated that the battery had juice on it, and it was your assertion that your box cannot leak that caused me to say that. However, when your received the box back at your office, you stated that"On 06/28/2013 12:20 AM, sales@boggerboxmods.com wrote:
> Hi Sam, Your box got here this morning and so far I have been testing it since it got here and I cannot find anything wrong. The chip is working flawlessly and it is completely dry and I cant find any sign of juice inside the box at all.". Based on your statement that the box cannot leak, that is all I could assume at that time.

Please note: I have been using a REO since I first sent the box back to you. At no time since I received it have I discovered a single drop of juice in the mod. Since the two mods use the same technology, I can only assume that the problems with juice in the mod have to be a result of the mod, and not me. My wife has been using a REO for over a year, and has NEVER had a drop of juice inside the mod.

I also did not attempt to contact you for the third return, because I am not willing to put up with yet another 3 week delay for its return. Since my purchase on 4/30, the mod has been in my possession a grand total of 20 days (that includes weekends).

You stated to me on 8/6"
On 08/06/2013 12:43 AM, sales@boggerboxmods.com wrote:
> Hello Sam, We are shipping it out tomorrow and we will email you a tracking number for it.
" I never received a tracking number. It magically showed up in my mail box on 8/17.

As you "bend over backwards daily" for your customers, I expect that I will receive my refund within the next 24 hours. If you want the defective mod returned, I will be happy to, once I receive a shipping label and the refund of my purchase price.

 

[2423kids]

Absolutely, Here are a couple pictures of this little beauty for you. On the 14th we had some issues with our server raid hardware and it continued off and on until the 24th so we had some weird things happen but I will explain that shortly in more detail. Both of your boxes are right here on the table being packed to head your way today.

View attachment 245788View attachment 245789

That's ..... AWESOME!!!!!!

 

[the_vape_nerd]

Wow kids box looks wonderful!

I hate to beat a dead horse but I do feel I might have gotten lost in the argument you were having. My order was number 1834. Any word?

 

[Thedan1284]

I do sincerely apologize if you felt mislead in any way and I can assure that we would never purposely try to mislead you or anyone else.

Thank you Marcus. It goes a long way. Please keep up to date on your forum sir. Maybe once a week. I know your busy. It will keep us all in the loop and we will be more likely to repeat purchace from you. Your presence here is creating a sigh of releif with alot of folks. Im sure itll also encourage new people who stumble onto your mods confidence to buy.

 

[Mpetroski]

I would like to personally apologize to anyone here that feels that I abandoned this thread in any way and to let you that we have not and will not abandon it. We have been working diligently on all of our mods including the new aluminum line we have and I would like to fill everyone in on how our order process works. A little over two and a half years ago when we started we only offered what you see is what you get mods and that is how we always wanted to keep it but even when we had well over 100 mods in stock we still were constantly bombarded with requests for wood combinations other than what we had available and decided it might be better to offer a custom order process along with our in stock mods so we then started accepting orders from customers that could choose every option they wanted ( which there has never been a requirement that anyone who wishes to purchase one of our mods HAS to place a custom order and wait for it to be built and instead could just wait for more in stack boxes to be added ). Still today as it was back then as soon as a custom order is placed we begin working on it immediately which every box begins from a wood blank and is milled and worked into shape which requires gluing and lacquer of course which takes the most time due to dry times. We have never had a list where we write down everyone's name and then work on the boxes in that order so many times orders that were placed after another order will ship so we do not ever have any custom order just sitting around waiting to be started, Instead at all times even today at any given time we are working on around 70 boxes per week which sounds like quite a few when it is written down but in reality we are able to produce about 130 boxes a week without having to work 24 hours a day and any time we approach around 80-90 boxes we shut custom ordering down to prevent us from having to work ourselves to death and does happen from time to time but rarely. The biggest problem I knew we would face is impatient customers which trust me I know all to well myself and when it comes to working with wood and especially exotic woods nothing is definite like working with plastic or metal, Instead with wood there are many more things to go wrong than right such as warping, cracking, checking, ect... Many times with a mod we will not see some imperfections until the first couple of coats of lacquer are sprayed and the box pops as it is called and at that point minor defects appear like a sore thumb and in some cases we can fix them very quickly and in others we make a judgement call on whether to scrap the box or fix it and in all honesty many of them could be fixed and chances are nobody would ever notice the difference but the problem is I will and to me that is not acceptable. Out of around 70 boxes a week there are roughly three or four that we just have to scrap and start over with or replace a door or cap on so in some cases we do run way behind on an order to ensure that we provide a mod that is completely defect free and something we are confident will last well over our year warranty with proper care. I have to chuckle a little every time we get the question " Are these made in China " but we do get that question a lot and what customers need to realize is that you are purchasing something that is hand made and not some cheap mod that is very readily available. There are many times that we are to the point of being ready to assemble the electronics in a box and ship it and we see that a check or flaw appeared and then the order gets delayed again which is in our quality check before the electronics are installed and as I said I understand how bad you want to get your mod but please keep in mind that quality is extremely important to us and if we have to delay a box to make sure it is perfect then we have to make that call. Some of the woods like Ebony, Cocobolo and very tight grained woods are very difficult to work with and produce a natural oil that when attempting to glue if not done correctly will separate so many of those boxes will be delayed if we run into problems and we must take great care when working with to make sure that the box does not come apart. I have been and always will be the first to admit that I am no web designer or computer tech and things go wrong and I have to rely on others to fix the issue. We have had our fair share of problems from day one with servers and programs and is absolutely no excuse by any means and problems like that are 99% of the time completely out of our control but of course ultimately we are responsible and we must apologize constantly for. As many of you know we moved to a new hosting company a few months back because of a hard drive failure at our hosting company which resulted in a loss of almost 1/3 of our entire site of which we had no backup of because it happened so fast so we had to build a new site from scratch and attempt to get everything back up and operational as quickly as possible which was extremely unexpected and for us difficult because what took well over a year to build we managed to get done in about 10 days which for us was good as I am sure many of you could do it a lot faster. The current server we are on with our new hosting has been good with the exception of email issues that arose entirely by us reacting to customers stating they could not contact us and that our emails were not getting to them and ended up being a huge mistake on our part because where there was no problem in the first place we managed to create one by trying to fix a non existent problem so if anyone did not receive an email we apologize and although we thought as of the 14th of August the issue had been fixed we found that the raid hardware on our server failed and had to be replaced which at the time we were told that it was not a big deal it ended up taking a week for our hosting company to get it fixed due to high load and then a DDOS attack on the 19th just made things even worse. During that time we could not access much of anything for very long and as our new integrated shipping software was installed nothing worked right. In the end as I said I will make no excuse for delays in a few customers orders because ultimately in the end we are responsible for them please keep in mind that we do everything we can to get your orders out as quickly as possible but as it states on our site and always has we will not rush to get it done and sacrifice any quality because that is not fair for our customers and reflects badly against us. I apologize for writing a novel here but please just have some patience and I can guarantee that everyone will be taken care of and there is absolutely nothing to worry about.

 

[Mpetroski]

Wow kids box looks wonderful!

I hate to beat a dead horse but I do feel I might have gotten lost in the argument you were having. My order was number 1834. Any word?

Nope I did not forget, I was typing so long it logged me out. We are doing our best to get them both out to you before 5:00 today and right now the Redwood lace/ Movingui is being sanded and polished so all it will lack is the electronics assembled. I will post pictures of on here for you of it.

 

[Mpetroski]

How am I to notify you? You do not respond to emails, pms, phone calls, or posts on this thread.

You said I was complaining in my email. Yes, I can see where you would see that when I say I am disappointed, you can assume that is a complaint. I have noticed that with each return of the box to you, you have done more work on the "blemishes" as I have stated in my emails to you. It still is not nor will ever be what I consider to be a magnificently built box. Neither I nor the people that I have shown the mod to view the woodwork as anything but passable. To send out a wooden mod with scratches visible from sandpaper is not what I would consider to be "exceptional".

My statement about the bottle cap being loose was in response to your statement that your box cannot leak. I stated that because I had no way of proving one way or the other the truth of the matter. If you look at my original mail, I had stated that the battery had juice on it, and it was your assertion that your box cannot leak that caused me to say that. However, when your received the box back at your office, you stated that"On 06/28/2013 12:20 AM, sales@boggerboxmods.com wrote:
> Hi Sam, Your box got here this morning and so far I have been testing it since it got here and I cannot find anything wrong. The chip is working flawlessly and it is completely dry and I cant find any sign of juice inside the box at all.". Based on your statement that the box cannot leak, that is all I could assume at that time.

Please note: I have been using a REO since I first sent the box back to you. At no time since I received it have I discovered a single drop of juice in the mod. Since the two mods use the same technology, I can only assume that the problems with juice in the mod have to be a result of the mod, and not me. My wife has been using a REO for over a year, and has NEVER had a drop of juice inside the mod.

I also did not attempt to contact you for the third return, because I am not willing to put up with yet another 3 week delay for its return. Since my purchase on 4/30, the mod has been in my possession a grand total of 20 days (that includes weekends).

You stated to me on 8/6"
On 08/06/2013 12:43 AM, sales@boggerboxmods.com wrote:
> Hello Sam, We are shipping it out tomorrow and we will email you a tracking number for it.
" I never received a tracking number. It magically showed up in my mail box on 8/17.

As you "bend over backwards daily" for your customers, I expect that I will receive my refund within the next 24 hours. If you want the defective mod returned, I will be happy to, once I receive a shipping label and the refund of my purchase price.

We do not give refunds on boxes especially boxes that have been damaged. I apologize and have told you that if there was a problem with it we would be more than happy to get it fixed. The only reason that it took longer than expected when you shipped it back is that we have to get it to malfunction as you state it does so we can find out exactly what is wrong with it to ensure it is fixed and also to sand and re apply a few more coats of lacquer which you said you were not happy with. We do indeed do everything we can for everyone at all times but just as in any business there are customers that will not be happy no matter what is done and unfortunately this is the case here. You are more than welcome to send your box in and we can repair it but we will not issue a refund and as stated in multiple places on our site we will not warranty any box that has user related issues which you can read here.

 

[the_vape_nerd]

Marcus,

Thanks for updating and communicating with us. I don't think we need you here everyday or anything but I would imagine a post or two per week would put more people's minds at ease. For my part, I very much understand that it is a custom product and that a lot of work and care goes into the product. That's why I ordered it. I'm well aware that you have situations or things beyond your control come up and that we aren't simply buying a thing off the shelf.

I did start to get a bit nervous though. I had actually been eyeing additional boxes last month but wanted to wait and see how this one had turned out. I look forward to receiving it and hope whatever difficulties your growing business is having get ironed out.

 

[malkuth]

We do not give refunds on boxes especially boxes that have been damaged. I apologize and have told you that if there was a problem with it we would be more than happy to get it fixed. The only reason that it took longer than expected when you shipped it back is that we have to get it to malfunction as you state it does so we can find out exactly what is wrong with it to ensure it is fixed and also to sand and re apply a few more coats of lacquer which you said you were not happy with. We do indeed do everything we can for everyone at all times but just as in any business there are customers that will not be happy no matter what is done and unfortunately this is the case here. You are more than welcome to send your box in and we can repair it but we will not issue a refund and as stated in multiple places on our site we will not warranty any box that has user related issues which you can read here.

So, what you are saying is that you will repair my bogger box if I send it back in to you? You are going to fix what you did not fix in either of the other two returns? As I originally stated, I am not concerned about the "blemishes" in the finish. I am only concerned that it operate (mechanically) flawlessly. That means that it does not leak and allow juice into the electronics area. That is what my problem is. When it fried this last time, I was able to observe the juice coming out of the electronics area from the back of the box. I do not know how the juice got into the box, but can assure you that it did NOT get in due to the cap being on improperly. It is either leaking into the box at the atomizer connector or from the tube connection on the atomizer. Please send me a return shipping label and I will return it again.

I have spent my entire 45 year working career in the customer service arena, and I find your customer service to be appalling. Had any of my employees ever responded the way you have during this episode, they would have been fired without question or recourse. Had it been I that responded as you have, I would have expected to be fired as well. The very fact that I have returned the equipment to you twice as defective, and it is still inoperable is about as deplorable as it can get. I am sure that if you would have experienced what I have with anything you have purchased, you would feel the same way. There comes a time when the "published return policy" needs to be abandoned to provide the customer with the value that they paid or their purchase price returned.

 

[Irwanizam]

Your bank would not say anything because you did not pay for it in the first place through your bank. Any bank in any part of the world allows six months for any charge back so your best bet is to quit lying and attempting to spread false information.

Marcus, my bank ask to contact you and you did not respond to me or dmc. This box is mine while dmc is making a payment for me. Simple as that. How can i ask for refund? My bank want a confirmation from your site but u did not respond to me and dmc email. I place the order and dmc make a payment for me. its my money.

 

[Irwanizam]

I also emailed again yesterday, no response.

I will attempt to contact Bogger today by telephone. If I can't get some response on this, I will have no choice but to just report it as fraud.

I paid by credit card, anyone gone the route of just disputing the charge?

your case is same like me@dmc.
we make a payment using a credit card and we already pay the bank the charges.
Bank will not simply refund if no respond from Bogger.

 

[Mpetroski]

So, what you are saying is that you will repair my bogger box if I send it back in to you? You are going to fix what you did not fix in either of the other two returns? As I originally stated, I am not concerned about the "blemishes" in the finish. I am only concerned that it operate (mechanically) flawlessly. That means that it does not leak and allow juice into the electronics area. That is what my problem is. When it fried this last time, I was able to observe the juice coming out of the electronics area from the back of the box. I do not know how the juice got into the box, but can assure you that it did NOT get in due to the cap being on improperly. It is either leaking into the box at the atomizer connector or from the tube connection on the atomizer. Please send me a return shipping label and I will return it again.

I have spent my entire 45 year working career in the customer service arena, and I find your customer service to be appalling. Had any of my employees ever responded the way you have during this episode, they would have been fired without question or recourse. Had it been I that responded as you have, I would have expected to be fired as well. The very fact that I have returned the equipment to you twice as defective, and it is still inoperable is about as deplorable as it can get. I am sure that if you would have experienced what I have with anything you have purchased, you would feel the same way. There comes a time when the "published return policy" needs to be abandoned to provide the customer with the value that they paid or their purchase price returned.

I completely agree with you which is why I never said anything about the chip replacement in the first place being damaged from eliquid. Things happen all the time whether it is someone that drops their box off of a roof or drops it in the bath tub and there have been very few times that I did not just repair the box at my expense and as many know all to well that text responses can be misconstrued but in light of the posts you have made and not saying anything about the chip supposedly being fried in a complaint here there is very little we can do and as you said you were in customer service which I understand but you need to keep in mind that I own this company and I am more than willing to jump through hoops for anyone at anytime to attempt to make them happy like I did the first time you sent the box back. It was tested in use for 24 hours and fully tested on an oscilloscope to make sure it functioned correct and it did so we immediately shipped it straight back but there is a point at which I will not let anyone walk over me and if your spring in your DNA is collapsed I 100% guarantee it was not a mechanical failure with your DNA and either you put your battery in upside down or you had an atomizer which shorted out. If it were a mechanical failure it would be taken care of immediately with no question. I feel that we have done over and above everything we can for you such as replacing your chip for free and refinishing your box again which I explained that what you thought were sanding marks was the natural vertical grain of the
wood so please explain how we have not provided you with good customer service? You file a complaint on here saying your chip is fried and the spring is collapsed and you demand a refund but yet that is the first I have heard of this new problem with your box.

 

[Mpetroski]

Marcus, my bank ask to contact you and you did not respond to me or dmc. This box is mine while dmc is making a payment for me. Simple as that. How can i ask for refund? My bank want a confirmation from your site but u did not respond to me and dmc email. I place the order and dmc make a payment for me. its my money.

It was paid for by another completely different person than you so legally we have nothing to do with you and if you have an arrangement between you and someone else then that is your business. As I already stated if you are connected with this and are supposed to receive a box just relax a bit it is being handled. Other than that Please refrain from using vulgar language.

 

[malkuth]

I completely agree with you which is why I never said anything about the chip replacement in the first place being damaged from eliquid. Things happen all the time whether it is someone that drops their box off of a roof or drops it in the bath tub and there have been very few times that I did not just repair the box at my expense and as many know all to well that text responses can be misconstrued but in light of the posts you have made and not saying anything about the chip supposedly being fried in a complaint here there is very little we can do and as you said you were in customer service which I understand but you need to keep in mind that I own this company and I am more than willing to jump through hoops for anyone at anytime to attempt to make them happy like I did the first time you sent the box back. It was tested in use for 24 hours and fully tested on an oscilloscope to make sure it functioned correct and it did so we immediately shipped it straight back but there is a point at which I will not let anyone walk over me and if your spring in your DNA is collapsed I 100% guarantee it was not a mechanical failure with your DNA and either you put your battery in upside down or you had an atomizer which shorted out. If it were a mechanical failure it would be taken care of immediately with no question. I feel that we have done over and above everything we can for you such as replacing your chip for free and refinishing your box again which I explained that what you thought were sanding marks was the natural vertical grain of the
wood so please explain how we have not provided you with good customer service? You file a complaint on here saying your chip is fried and the spring is collapsed and you demand a refund but yet that is the first I have heard of this new problem with your box.

So, you are now stating that you will not repair my box? You are blaming the problem on me?