Ordered some stuff last week. Shipping was super fast and the products perform as expected. I'll be ordering again in the future. Thanks electronicstix!
Customer testamonials
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Horrible customer service, horrible product. I encourage everyone to stay away from this company unless you are eager to be scammed as I was.
Failed products:
510-T LR & 510 LR Carto's
For a full review of the products I purchased, what they fail to do, and this company check the atomizer review section or simply click on the link provided. Also I will be posting a YouTube video review to illuminate the low standards represented by this company. http://www.e-cigarette-forum.com/fo...electronicstix-510-t-low-resistance-tank.html
Failed products:
510-T LR & 510 LR Carto's
For a full review of the products I purchased, what they fail to do, and this company check the atomizer review section or simply click on the link provided. Also I will be posting a YouTube video review to illuminate the low standards represented by this company. http://www.e-cigarette-forum.com/fo...electronicstix-510-t-low-resistance-tank.html
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Im sorry you had a bad experience. We only sell Joye Atomizers etc. If you are happier with other atomizers I guess stick with what works for you. And if you check our Shipping/Warranty and returns page here: Shipping, Warranty & Returns
We clearly state in there that items need an RMA number and need to be shipped back. Once inspected and deemed faulty we are always glad to replace the item.
We clearly state in there that items need an RMA number and need to be shipped back. Once inspected and deemed faulty we are always glad to replace the item.
Over the phone you told me of a common issue that you were fully aware of with your atomizers and cartos. I even diagnosed the symptoms yet you still require them to be sent back after I explain it to you in full detail. Any other company would have added in store credit to my account for the problems they caused me, not question my judgement. Today I will post up a video so you can see the failed parts that your company sent me, you will see it in full HD, I want even have to ship it back. I know it is unlikely you will do anything about it to protect the credibility of your company, so my mission is to detour people from being robbed as I was. I could understand if this were a random incident, but you know about your faulty parts. If you are going to abide fully by your returns policy with this situation when you know you most likely shipped me crap, then you should have placed a warning on your page making me aware of the common issue with the parts you sale. I ordered two different parts, both of which contained broken parts, All of my 510-T LR's were useless and half of my room-mate's cartos were faulty. They were also in different packs meaning the probability is high that you have more broken parts you intend to ship out. It is the responsibility of your business to compensate the customer for your short comings. According to the product description I was supposed to get fully functional products, is it farfetched that is what I expected? You and your company lack business ethic.
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Look Bud, you talked to one of my employees.. not me.. I have to go between two retail stores.. Go ahead and call the shop and tell them i stated to replace the parts. But It happens.. Once in a while you get a wonky atomizer.. Go ahead and post your video etc.. But when you order thousands of parts there are bound to be a few bad parts it just happens.. And some people really like to freak out. But you also have to understand we need the parts to send back to the manufacture so they can replace them for us. Thats the main reason we ask for them back, and.. you have no idea how many people just call in and say stuff is messed up just to get free items. I am not saying this is what you are doing thats just the nature of the beast. So go ahead and call in and tell whom you speak to that i stated to go ahead and send replacements.
Jason
Jason
Then if you need them back, pay the shipping to get them back. I payed the shipping to get them, its not my responsibility to correct the situation, I'm not running the business. I took the risk, I payed the inflated initial investment which turns your profit in order to get them. I expected good service at least since I didn't pay for working equipment. Sure I will call asap for compensation though I am currently at work, honestly I can't wait to see if you send me more broken items. Also when I'm discussing the issue with your employee and he tells me the issue I'm having with it as if it were a every day thing then you may realize maybe less people are trying to scam you than you think. Also I order my own whole sale parts from my own source when I need to, I understand the problems and am fully aware of the ecig market and the possibility of defected parts. I do appreciate that you finally offer to correct this although not even on my first or second attempt. Really it is just sad I had to point out all of your flaws to the public to be treated fairly.
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I dont really see a flaw in following our company policy. I hope we get you the parts you need. Have a good day.
Jason
Jason
If you see no flaw here then you must just skim and scan through the posts you receive. If you care more about your company policy than your customer, the life span of your company is extremely limited. It is only a matter of time until you infuriate to many people. But yeah.... Good day..
-Electronicstix review edited.
*6-16-2012 Replacement Order Received.
Yet the same problem again. I have now received 4 different low resistance atomizers from electronicstix, all of which have the same issue, no air flow! This isn't common atomizer issues. 100% of the atomizers I have personally purchased from this site HAVE NOT been functional at all. They do NOT function as advertised.
*6-16-2012 Replacement Order Received.
Yet the same problem again. I have now received 4 different low resistance atomizers from electronicstix, all of which have the same issue, no air flow! This isn't common atomizer issues. 100% of the atomizers I have personally purchased from this site HAVE NOT been functional at all. They do NOT function as advertised.
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Yet still no word from Jason, the owner of electronicstix. He comes to his customer testimonials to argue his return policy though when he ships out broken parts for the second time he offers no reconcile? Given the experience I have had every time I've had to deal with this company, it is by far the worst company I have had to do business with. I haven't had the time to post my video but it is going to soon be posted on my atomizer review thread. Look back soon to see for yourself the quality of product electronicstix ships and wholeheartedly stands behind. Also be advised if you continue to do business with them, you will pay for their errors when they arise. That is if you wish to correct the companies issues for them but remember that their problems will quickly become you problems as it did for me.
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I can speak to Joyetech about the issue, but i order only joyetech atomizers. If you do not like Joyetech's quality then maybe you should get atomizers elsewhere.
I really don't understand this line of thinking. I deal with people like this every day in my tech support job. People who think that if they decide to do business somewhere, that suddenly that business must bend and cower to their every desire. This whole attitude of "I don't care what your company policy is, if you don't do things my way, I will talk so much smack nobody will buy from you ever again!". It's not your company Aeroforce, they're not your policies. The return policy is clearly stated on their website, and you had to check a checkbox when placing your order stating that you agree to these policies. At this point, they have every right to refuse you service because you're not following along with what you agreed to do. So the fact that he's even willing to listen to you, much less help you with you acting the way you are, is AWESOME customer service if you ask me. You're just helping their cause, not hurting it. Today was my first purchase with ElectronicStix, and I'm glad to see that they will make sure I'm taken care of. Thank you Aeroforce.
I get what you are saying Mike. We do appreciate everyone's business and we do try to please everyone if at all possible. We have been around since 2008 and have seen many suppliers come and go. We will just continue to do our very best to help everyone the best we can. Thanks for putting some common sense out there 
Because we cant seem to get them for some reason. I have tried contacting MojuRepublic Many times, When i do get a hold of them i get assured it will be 2 more weeks.. Well.. thats been going on for months now as you all know.. So i have removed them from the site for now until we get more in. We do have a new mod coming in October that will knock your socks off though Much higher machine work and higher quality. It is made in France by some very good machinists.. Keep your eyes peeled
Jason
Much higher machine work and higher quality. It is made in France by some very good machinists.. Keep your eyes peeled Jason
Jason,
I was thinking that might have been the reason… (sigh).
The new mod sounds interesting. Until then, I'll keep my socks on and eyes open, LOL! ;-)
Good luck!
I was thinking that might have been the reason… (sigh).
The new mod sounds interesting. Until then, I'll keep my socks on and eyes open, LOL! ;-)
Good luck!
Yep.. All Titanium Construction.. Its a beautiful Mod.. Some of the best machine Work i have seen Ever.. I should be making a slider for it soon so you can get a preview of it on the site
Titanium…
WOW!
I can't imagine how much that's gonna cost… (head spinning
). But like they say, "You get what you pay 4."
WOW!
I can't imagine how much that's gonna cost… (head spinning
). But like they say, "You get what you pay 4."- Status
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