Sorry to hear that mongo. I also have a dud blue wrecker from vaporcube. I opened a support ticket the day I received it. Vaporcube responded 10 days later to say I needed to follow the hohmtech warranty process (which involves paying them $8 AND shipping it back to vaporcube on my dime). So I responded to their message, politely inquiring about a replacement as the one they sent was doa. I just looked and now see they have deleted my support ticket. I will begin the credit card dispute process today.