Oki doki, first off hello this is my first posting. Second I found this forum 3 weeks after I ordered my blu. Yes their customer service is absolutely horrible and agree completely. I have emailed the president so far twice and will include them at the bottom. I ordered June 30th and saw a "shipped" status on July 28th, it still says shipped and the USPS assures me they never received my package. I'm finding this to be completely irritating and frustrating but also feel kind of sad for the president that is bombarded by emails, hence why I wasn't a total b*^ch to him. Here are the emails....
Email one
Sent: Saturday, July 25, 2009 12:05 AM
To: Jasonatblucigsdotcom
Subject: I know you're swamped
Hi Mr. Healy! I know you're swamped with angry people and I'm sorry to be adding to it. I ordered your product on June 30th and have not received it. I know it is back ordered and have heard of many of the problems you have had, but that is not what I am upset about. What I am upset about is the fact that people that have ordered AFTER me have received their electronic cigarettes. Yes, I will admit, I have been VERY impatient and have contemplated canceling my order after reading some forums, but I have decided to stick with blu. I have been waiting close to a month and was wondering (since customer service is of little help) when I might be expecting my order?
My order number is #124637434x and it is still pending. Once again I am not upset about the fact that it is back ordered or anything like that, what I am upset about is the fact that people that ordered close to a week after me have gotten their e-cig. I am soooooo sorry to be adding to your stress and increase in blood pressure, but I would GREATLY appreciate some sort of estimate.
Thank you for taking the time to read this,
His response
Hi! Im sorry to hear of your frustration. I can tell you that ALL orders will be cleared and shipped this week before the store reopens on the 1st. Date wise I would expect your order to leave early this week.
Thank you
Jason Healy
President
blu cigs
p: 1-888-207-4588
YAY so my order was stated as "shipped" shortly after this email! GREAT RIGHT?!?!?!
My next emails to him sent out this past monday
Sent: Monday, August 03, 2009 3:40 PM
To: Jason Healy
Subject: shipping problems
Hi Jason, I know I've already emailed you, but I'm a little angry right now. I've been waiting since June 30th for your product. Last Monday, (July 28th) my status said shipped. I waited two days to input the tracking number on the USPS website, which still to this day, says they haven't even gotten my package. Every day for about the last week I try to resist in buying a pack of cigarettes in hopes that my blu will be waiting for me on my front doorstep, to no avail.
I've been reading different stories on the forums. Someone's was shipped on July 28th and received it in Oklahoma on the 30th, mine was shipped the same day. I know about a month ago a few people posted that their item said "shipped" and then about a week later their status said "Item not shipped due to inventory". I was definitely looking forward to using your product and feel I have been VERY patient, but this is ridiculous. The only thing anyone there can tell me is the same thing your website does, what's the point of customer service if I can read the same information by logging onto my account? I know you're a new company and trying to sort things out best that you can, but I have to say I've gone from excited to disappointed.
HIS RESPONSE
From: Jason Healy <jasonatblucigsdotcom>
Subject: RE: shipping problems
Date: Monday, August 3, 2009, 3:52 PM
Hi, I had a look at your order to get an idea of what the situation was and basically the guys in the warehouse in an attempt to stop me from yelling at them and making them work around the clock jumped the gun on a few orders and printed out their shipping labels (which then activates an automated email to customers) thinking there would be enough stock in house to fulfill them. As you are painfully aware there wasnt the stock to send your order. While I completely understand your frustration, as I am having my fair share also, I have asked the guys to make sure with shipments this week that yours, and the few others this happened to, go out this week as soon as stock comes in. Looking at the shipment schedule I fully expect your order to ship on Wednesday at which point your tracking number should be live on the USPS network come Wednesday night/Thursday morning.
If that doesnt suit I can have them make some slight flavor changes to your order today and send out tomorrow morning. Looking at stock right now we are out of the vanilla flavor which you have in your order. If you would like to change that vanilla to another flavor to have you order out tomorrow please let me know and I will have the warehouse package it up.
Thanks, and sorry again!
Jason Healy
President
blu cigs
p: 1-888-207-4588
So I told him to change my vanilla to menthol and he wrote back
From:
"Jason Healy" <jasonatblucigsdotcom>
Not a problem I have had the guys pull your order and will have them pack now. Mail was just picked up so it wont go out until tomorrows mail.
Thanks again for your patience
Jason Healy
President
blu cigs
p: 1-888-207-4588
So considering that it was supposedly shipped early today (like he said it would) wouldn't it be in the USPS track and confirm as picked up??? Well it isn't!
_________________________________________________________________________
I am completely disappointed and outraged by this company! Also I found it very interesting how incompetent they are! Further proof of this is as follows
Badprincezz: Hi I ordered on June 30th a starter pack and the site tells me that it was shipped on July 28th with priority mail (which takes 2-3 business days) today is day 4 and the USPS assures me that they haven't received my package in ANY state in the United States, I'm wondering WHY it hasn't been sent out yet
London: may I have the order number please
Badprincezz: 124637434x
Badprincezz: and my shipping/tracking number is 9101 1480 0860 0158 2149 xx
London: that order has been shipped it takes 2-5 business days. the postal service doesnt update the site sometimes until the package is delivered
Badprincezz: I don't understand why according to the USPS it takes 2-3 business days, but according to you it takes 2-5 business days - there's obviously some sort of reason why there's opposing times
Badprincezz: Also in speaking with the USPS customer service (an actual person) he checked everything possible and said that the USPS has NOT received my package
Badprincezz: to actually quote him "The U.S. Postal Service was electronically notified by the shipper on July 28, 2009 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date"
London: i would recommend that if you do not receive your order by monday(5 day mark) you should contact us
Badprincezz: I was told yesterday that if I didn't receive it today to contact you
Badprincezz: so in other words it's wait some more and then let us know
London: the full 5 business days have to pass before we can do anything further. Also, sometimes our shipping can take up to 10 business days from the time it says shipped.
Badprincezz: ok thanks, I guess









