* dealing with customer service as i've been on both sides, csr and customer.
So doesn't this also mean that they're basically screwing people who already invested in the starter kit and need parts or carts?
No it means they're being honest. They're doing what they can to catch up and if they don't they'll never get rid of the back log and it will always take a month to get anything. If the pause orders for a couple weeks they can catch up and start getting stuff out quicker after that period.
IT's a good thing.

Took 3 weeks to receive starter pack, which lasted 8 days.
Now they say it's taking 3 weeks to send cartridges as well.
They are horrible, stay away.
So doesn't this also mean that they're basically screwing people who already invested in the starter kit and need parts or carts?
No it means they're being honest. They're doing what they can to catch up and if they don't they'll never get rid of the back log and it will always take a month to get anything. If the pause orders for a couple weeks they can catch up and start getting stuff out quicker after that period.
IT's a good thing.
Say, DrBallard... are you feeling like that's a "good thing", or would you say you're feeling more "screwed"?Took 3 weeks to receive starter pack, which lasted 8 days.
Now they say it's taking 3 weeks to send cartridges as well.
They are horrible, stay away.