Hurt and ANGRY

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TigerLadyTX

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Last night, on the way home from our Aunt's funeral, my sister and I stopped in at The Bag Pipe on Broadway Blvd. in Garland. I wanted to show my sister where the closest brick and mortar store to where we both lived is located and to let the owner know about the display case that I have available. There were no other customers in the store. At the time, the owner, S.K., was not there - just a young sales lady. We decided to wait a bit for him to get back as we had nothing better to do at the time, and well, what vaper does not like the chance to chat with other vapers, (even with hubby and nephew patiently waiting in the car for us to finish our visit)?


We three talked and chatted while waiting for S.K. to return. The young lady admired the way my little sister 's battery lit up on the bottom and asked what it was and where she got it, so I told her that it was a Firefly and that it came from Liberty Flights, online. She also admired Melody's lanyard and asked where to get one of those, so we told her. She asked about the clearomizer that I was using and I told her it was a Kanger T2, to which she replied her boss had told her and routinely tells customers who come in the store and ask for them, "those are discontinued and no longer available". Thinking that perhaps she was just confused and/or misinformed I told her that Kanger T2s had not been discontinued as far as I know and that they are available in many online shops, and thus, I assumed, available for large orders for shops from several Chinese suppliers. We talked about how, sadly, some hardware items are so expensive once they got to the retail level and available to the general public. I suggested that if she were shopping for her personal use, she might want to look online at some of the direct Chinese suppliers which sell to the general public. Such as Health Cabin; Chinabuye, etc., but prepare to wait weeks, and sometimes MONTHS for the items to arrive and be aware that there is seldom an enforceable warranty on those products should something go wrong with one of them. Melody related how one of the batteries she got from a Chinese supplier had the power button get stuck and refuse to release, so she was scared and left it sitting on a brick wall that she was driving passed…. we all laughed about that one.


Finally, after about 30 minutes of talking, laughing, and waiting we finally decided to leave because S.K. had still not returned. I left my name and phone number.


Less than an hour ago, I received a phone call from S.K. From the start of the phone call/rant, he was belligerent, loud, hateful, demeaning, and insulting to me. He did not bother to try to confirm any of what we 3 had chatted about while waiting for him to return to the shop - he just accused me of being a “supplier”, a “distributor”, and attempting to steal his business, or something to that effect. I could not get a word in edgewise for a good two minutes during his rant to try and explain that this was NOT the case, that I was (WAS!!!), one of his customers who had just stopped in to offer him a display case and to show my little sister where his shop was located so that he would have another customer who had been having a fun and educational chat with his sales clerk. After I managed to explain that to him, he became a bit more pleasant and admitted he was mistaken about my intentions. However, all in all, it was an extremely unpleasant phone call in which I was cursed, called the B word, and generally treated extremely poorly. I will never, ever again visit this store and I will never, EVER again send any business this man’s way. There is something very wrong with a person who is incapable of , or unwilling to at first listen to what someone has to say to them before they go off half-cocked like this man did to me.

~Tiger
 

Butters78

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I'm sorry to hear about this. I have a sneaking suspicion that SK has reached his boiling point. One hint of that is when you were at the store there were no other customers. It gives him no excuse to treat you so horribly though. I would never return as well. Give it a few months and his store front will be the next starbucks or something.
 

JudeD

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I'm sorry you had such a bad experience. I try to stick up for small business owners whenever possible, but there is no excuse for any businessperson to call you a B and curse at you. You can't be sure what the shop assistant said to him or how she repeated your conversation and she might have made it sound as though you were recommending she buy her gear from someone else instead of him, but even if she did, that's no excuse for vile language. I'm glad he finally admitted he was mistaken, but if he expects to stay in business, he needs to take a crash course in customer service and civility. There are so many factors that go into managing a successful business and earning repeat customers by treating them fairly and respectfully is one of the major ones.

Hope the rest of your weekend goes much better! :)
 

Bosco

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There seem to be some shops out there that seek to take advantage of those who are new to e cigs. I've visited one and read about several more. They seem to get upset if any of thier customers talk about products they don't sell or even the fact that there are other vendors out there.

To me, this seems incredibly short-sighted. Trying to prevent your customers from becoming informed is absurd - if they stay with e cigs, they eventually will get on google and figure it out. A much better approach would be to price things fairly - then there wouldn't be any reason to shop anywhere else. In my opinion a B&M shop can justify somewhat of a markup - because a person can just walk in, get helpful information and guidance, try out juices, etc. But if you're markup is so high that the only way you keep your customers is if they don't know about the competition . . then the markup is too high.

I live around 10 minutes from a B&M shop that I won't visit. They got me started on e cigs and I'm grateful for that - but they get all pissy if you ask them about anything they don't sell or mention that you picked up a particular item from an on-line shop. Unless you want an EGO Twist for $40, a Kanger T2 for $10 and some DeKang juice at $1 per ml, you are just a troublemaker.
 
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Bullette the Cowdog

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Ya know...there are people who cannot keep a job as an employee because of poor social skills. I am one of them. :)
So, what we do is we start businesses. We are entrepreneurs. Sometimes, along the way, we learn social skills and diplomacy & we become successful. Sometimes we don't.

Keep in mind, Tiger, this is his problem to bear. Cheer up. We all love you here. Have a vape. :)
 
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zapped

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Sounds like because of this forum you were better informed than he was and he felt threatened. Ive had people working at brick and mortars and even online vendors automatically assume that they knew more about vaping than me and I rarely do business with them from that point forward.

Not condoning his actions by any means but ANY owner out there is going to be bothered a little when someone mentions buying directly from Chinese suppliers. Were used to it here because of the co-ops and so forth but the average consumer wouldnt have a clue how to go about doing this.
 

Faylool

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Half the vendors out there are poorly informed. It is a crazy mixed up industry. Some of them are not objectively knowledgable about quite a few things. Sure, they know what works for them maybe. It actually takes a lot of time out of your day to constantly read up on new things and what people want. This guy should have been happy to learn anything from a potential pair of customers and yup, I see a different store front there as soon as his lease runs out or he will really have to change his ways. Maybe you turned a light on his head too. It can't be easy or everybody would be doing it. Ya know?
 

Hulamoon

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You did not deserve that ranting Tigerlady. B&M stores have GOT to realise that when so much is available online and they have to charge more in order to pay for the B&M, it's overhead and salaries et al, is that the only thing that will make them successful is how good their customer service is. Group hug
 

MacSabbath

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Might have felt threatened as a small business owner trying to juggle odds against online distributors to compete against. Especially in a bad economy when so many small businesses are going under these days. Strange that he'd be set off like that but he must be in a bad mental space obvious. I guess whatever problems he's having he took them out against you and they are his own problems and not yours. I wouldn't take it personally but he obviously thought you were trying to compete against him or undermine him in some way and was highly threatened. He was just wrong and/or on way too much coke.
 

Baditude

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Talk about ignorant sales people and false advertising, last weekend I visited a mall and saw a kiosk for some off-brand cigalikes. Out of curiosity, I walked over to see what was being offered. The salesman looked to be age 20 at most.

Salesman: "Are you a smoker?"

Me: "No, I quit. Now I'm a vapor." This goes right over his head. He holds out a mini-ecig for me to try.
Me: "How long will that battery last per charge?"
Him: "It will last you two to three days." I think to myself, more like 2-3 hours.

Me: "How about the flavored cartomizer. How long will it last?"
Him: "The filter on the battery will last the equivalent of a pack of cigarettes."
I take a long drag on his e-cig. Small amount of vapor, weak flavor, no throat hit. How can they sell any of these things?

Me: "I don't believe anything that you just told me. Just curious, how much are you selling the kit for?"
Him: "Today we are offering a special sale. You will get 2 batteries, 1 charger, 10 filters of a variety of flavors. All this for $195.00.

At this point I pull out my Provari topped with a cartotank.
Him: "What is that?"
Me: "THIS is MY e-cig." I ask him if he would like to try it. He declines. So I take a long drag on the Provari. I produce an incredible plume of vapor as I exhale, quadrupling the size of the small whiff of vapor his e-cig made.

Me: "This thing costs the same as that kit you are selling, and look what it can do."
Him: "That thing is huge. I've never seen anything like that. You might be interested in this electric cigar over here..."

I told him no thanks. I told him its obvious that he has a limited knowledge of what e-cigarettes are available and that I can tell that he has been trained only to sell his brand of e-cigs. I thanked him for humoring me and went off on my way.
 

tj99959

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    I too am one of those that found it best to create my own job, and no doubt I ran a few folks off for no reason other than the taco I had for dinner gave me heart burn.

    From experience I can tell you this, as a business owner he as more than one thing on his mind. Maybe he just left his accountants office, and found out that he owes more in quarterlies than he budgeted for. Maybe the strip mall manager raised his rent. Who knows. What he was talking to you about may just have been the proverbial straw and nothing more, and at a different time his reaction would have been completely different.

    I should add that many that own a business will get frosted when they get the impression that someone is trying to tell them how they should run their business.
     
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    MacSabbath

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    Sales is a rough line of work. I did it for a few years and it's really rough if you are working for a crappy company or product (the $120 crappy e-cig mall kiosk person. Mall sales people are the most desperate and aggressive I've noticed. I had one intentionally press her boobs on my hand and try to seduce during a demonstration to get me to try and buy face lotion...) Sales wasn't for me unless I was behind a good company/product (which is probably rare for most people). They lie through their teeth or use ignorance or whatever tactics to get meager commissions or at worse not to be fired. I've never been a small business owner but the guy seemed whacked out to me. Maybe the guy has bipolar or something. Who knows.
     
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    TigerLadyTX

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    well, I just had a phone call from S.K. again. This time, with apologies. Seems that my little sister, Melody, who is far, far less accepting of others'...... mistreatment .... to me than I am and who is far more of a volatile tempered person than I, phoned him and read him the riot act after she found out about his phone call to me. Melody is a little ball of fire and for goodness sake, do NOT piss her off!!! (I am surprised she did not drive to his shop and attempt to throttle him as she explained to him what a jerk he had been) He claims that his behavior to me was a complete case of mistaken identity on his end - that he thought I was someone else whom he is upset with, and that he is very, very sorry for his behavior and angry words to me.

    He says that there is a distributor with the same first name as mine who phones him frequently and who often stops in his shop in an attempt to sell him Riva and Firefly batteries - and that she carries a 'very small display case' of her product with her when she comes in. He did not realize that it was a large display cabinet that I had told his clerk about, though I had given the approximate dimensions, (65" x 25", x 36"), on the same piece of paper that I had provided my name and phone number on. Seems that the distributor with the same first name as mine has approached customers in his store with regard to selling them her products in the past.... (granted, I have a very common first name, but had he actually watched the video footage his security cameras filmed, {as he claimed to have done}, prior to phoning me the first time, it would have been obvious to him that I was not the person he assumed I was, and that I did not have any sort of a display case with me when I visited his store last night).

    I asked him why in the world he did not allow me to speak and explain anything, or why did he simply not ask me questions, first, in order to ascertain who I was and why it was that we were in his store last night rather than assume to worst of me and attack me on the telephone call? His response was, "ma'am, I am not going to apologize to you again". I honest to goodness was not asking for another apology and I told him that - I was trying to understand why he did what he did in the manner that he did it so that I could try to see it from his side - and I told him that as well. I do not think he knew what to make of that. I bet he has never studied the first bit about open and fair communication, or active listening. *grumble* Anyway, I digress..

    He then said that he really hoped he had not lost my business and that he really would like to come see the display cabinet that I have for sale. Yes, he has lost my business, and no, I will not let him come see my display cabinet.

    ~Tiger
     

    Hulamoon

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    Ah, to heck with it, gimme Melody's address and we'll just go over there together..... :evil:

    well, I just had a phone call from S.K. again. This time, with apologies. Seems that my little sister, Melody, who is far, far less accepting of others'...... mistreatment .... to me than I am and who is far more of a volatile tempered person than I, phoned him and read him the riot act after she found out about his phone call to me. Melody is a little ball of fire and for goodness sake, do NOT piss her off!!! (I am surprised she did not drive to his shop and attempt to throttle him as she explained to him what a jerk he had been) He claims that his behavior to me was a complete case of mistaken identity on his end - that he thought I was someone else whom he is upset with, and that he is very, very sorry for his behavior and angry words to me.

    He says that there is a distributor with the same first name as mine who phones him frequently and who often stops in his shop in an attempt to sell him Riva and Firefly batteries - and that she carries a 'very small display case' of her product with her when she comes in. He did not realize that it was a large display cabinet that I had told his clerk about, though I had given the approximate dimensions, (65" x 25", x 36"), on the same piece of paper that I had provided my name and phone number on. Seems that the distributor with the same first name as mine has approached customers in his store with regard to selling them her products in the past.... (granted, I have a very common first name, but had he actually watched the video footage his security cameras filmed, {as he claimed to have done}, prior to phoning me the first time, it would have been obvious to him that I was not the person he assumed I was, and that I did not have any sort of a display case with me when I visited his store last night).

    I asked him why in the world he did not allow me to speak and explain anything, or why did he simply not ask me questions, first, in order to ascertain who I was and why it was that we were in his store last night rather than assume to worst of me and attack me on the telephone call? His response was, "ma'am, I am not going to apologize to you again". I honest to goodness was not asking for another apology and I told him that - I was trying to understand why he did what he did in the manner that he did it so that I could try to see it from his side - and I told him that as well. I do not think he knew what to make of that. I bet he has never studied the first bit about open and fair communication, or active listening. *grumble* Anyway, I digress..

    He then said that he really hoped he had not lost my business and that he really would like to come see the display cabinet that I have for sale. Yes, he has lost my business, and no, I will not let him come see my display cabinet.

    ~Tiger
     
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