Introducing the E1 ReLOaD™ Replaceable 2.0ml 2.4ohm eGo Clearomizer in Clear and Sage Green

[xanderxman]

At this point I am losing hope. I know that most on this forum have had a good customer service relationship with the GV folks. But mine seems to be a bit lacking. I guess I am jaded as I work in a family business where service comes first. I have spent many a holiday working to ensure our customers get a first class experience.

I know people have a real life but when you enter into the customer service end of a business then sometimes your RL has to take a backseat to ensure your customers are happy. I was told last night that Daniel would check to see if the proper coils were in stock and let me know. I have yet to hear anything. I have 5 coils that I cannot use and the ones that came with my E1 are getting old. I was asked to send the wrong ones back and I would have my shipping refunded but at this point I couldn't care less. I need new coils. All of my juices are starting to taste like crap due to the old coils. These things are cheap and the cost is not my issue. I need the proper coils.

If this were my business I would have sent the correct replacements at no cost to my customer and apologized profusely or at least responded when I told someone I would to say that we did not have the correct product at the moment. I do not think I am asking too much here.

 

[Hibiscuits]

Uuugghhh, dry hit city!! So, what do I need to do to try and fix these? I took the little extra wick out, should I trim the cap? Half of the wick is cut, I'm assuming from being slid down into the channel. Could this be the problem? Did get a sweet steel drip tip!

 

[xanderxman]

I received a response today on my ticket. GV does not have the correct coil stems at this point. From what I can tell they do not really know when they will have them. Guess when my Nova Minis arrive tomorrow that these little guys will hit the shelf as back up while I track down replacement stems.

 

[Chefanim]

Uuugghhh, dry hit city!! So, what do I need to do to try and fix these? I took the little extra wick out, should I trim the cap? Half of the wick is cut, I'm assuming from being slid down into the channel. Could this be the problem? Did get a sweet steel drip tip!

I trimmed about a mm off the bottom of the silicone cup, took the top wick out, and trimmed the other wicks. Just vaped through a whole tank without a single dry hit.

 

[ThaHealer]

Came here today after my e1 arrived. Reading this thread is painful... I'm glad I didn't order any replacement stems. I don't know how many of the wrong stems were sent out, but it would have been easy enough to spot. This makes 2 items in a few weeks that were sent out to tons of customers without anyone opening a box and saying "Hmm, something's not right here." Seems like, as a business, you should check your product before sending it out. Granted, Gotvapes has done the right thing in several of these recent incidents, sending out refunds, replacement parts, etc, but there are still tons of new posts about dropping new products. I can't help but wonder how many of them will be flawed, incomplete, or flat out incorrect items. My faith in Gotvapes is quickly waning. With all due respect, they need to get their act together.

 

[Hibiscuits]

I received a response today on my ticket. GV does not have the correct coil stems at this point. From what I can tell they do not really know when they will have them. Guess when my Nova Minis arrive tomorrow that these little guys will hit the shelf as back up while I track down replacement stems.

Hopefully they get the new ones in for you very soon! I really like the looks of them, just gotta get them to work right.

I trimmed about a mm off the bottom of the silicone cup, took the top wick out, and trimmed the other wicks. Just vaped through a whole tank without a single dry hit.

Thanks, Chefanim!! I removed the extra loose wick and trimmed about a mm off the cup. You didn't say how much you trimmed the long wicks, so I took them to about half. Much better, but still the ever so often dry hit. I can turn it upside down and see a little bubble coming from the slits and then it's better. Going to try and get through this tank and maybe trim another teeny bit off the cup. I have a thick VG juice, so that may it's problem. Just don't want to trim to the point of flooding

 

[xanderxman]

At this point I am just going to start using my Novas. I will still want the E1s for backup but I have a feeling the Novas are going to be my go to vaping accessory.

 

[Hibiscuits]

At this point I am just going to start using my Novas. I will still want the E1s for backup but I have a feeling the Novas are going to be my go to vaping accessory.

I would suggest the SCT, I'm totally in love with it! Only down side is that it's not replaceable. Closer in performance to the E1 for me than to the Vivi. The E1 is just so slick looking, wanted to fall in love, but I'm afraid there will need to be a longer courting period

 

[xanderxman]

I really like the E1. It is simple to clean and gives me a decent vape. But I have heard wonderous stories of the Nova. I am hoping that tomorrow at this time I am sitting in a cloud of Nova vapor.

 

[Chefanim]

Hopefully they get the new ones in for you very soon! I really like the looks of them, just gotta get them to work right.



Thanks, Chefanim!! I removed the extra loose wick and trimmed about a mm off the cup. You didn't say how much you trimmed the long wicks, so I took them to about half. Much better, but still the ever so often dry hit. I can turn it upside down and see a little bubble coming from the slits and then it's better. Going to try and get through this tank and maybe trim another teeny bit off the cup. I have a thick VG juice, so that may it's problem. Just don't want to trim to the point of flooding

I trimmed them pretty far, sorta like the short wick stardusts. I also vape 80/20, so that probably helps some.

 

[mikecup]

I also received the wrong stem. I'm glad I read this thread. I just had it for a spare when needed and didn't look at it at arrival.
I will send in ticket also.

 

[xanderxman]

Don't bother. They don't have the right stems nor do I get the feeling they know when they will get the right ones. It took me almost a week and several posts on this forum to get that much information from them.

 

[mikecup]

No big deal. I only ordered 1 @ $1.95. I'll just wait till they are back in stock. I do like this though, after trimming the silicone cup and installing an o ring on the bottom screw section(was leaking there), it works great.

 

[xanderxman]

Can you send me $1.95 for nothing as well? If I could get as many people to send me that much as GV has then I would be well set on getting my next round of toys. Sorry if I sound sour but that is what I am right now.

 

[Briar]

Actually, they are not at all easy to spot. They pretty much look the same, just a little longer - it wouldn't have been obvious at all, imho.

...but it would have been easy enough to spot. ...

 

[xanderxman]

Actually, they are not at all easy to spot. They pretty much look the same, just a little longer - it wouldn't have been obvious at all, imho.

Except for the fact that the wicks are tremendously shorter on the incorrect coils. I would think that any company that supplies items to customers would know their product. As soon as I grabbed my wrong replacement coils I knew something was wrong and I had only been vaping for 3 weeks. I do understand that mistakes happen but my biggest issue is with what I had to do in order to get a response from anyone at GV. Had I not posted on this forum I am pretty sure my ticket would have been ignored or filed in the "Get to it soon" basket.

 

[Briar]

I really like the E1. It is simple to clean and gives me a decent vape. But I have heard wonderous stories of the Nova. I am hoping that tomorrow at this time I am sitting in a cloud of Nova vapor.

I think the Nova is simply better made. It looks a bit more industrial, true... I like the looks of the E1 better - but I've never had the Nova leak, or give me dry hits, nor have I ever had problems taking them apart...

I'd say the E1 tastes just a little bit better, but my jury is still out. If I can stop the leaking with a gasket from a dead Stardust, then I'll get more... Replacement stems will come in sooner or later...

 

[mikecup]

Well I have been ordering from GV since they started. I recommend them to people I know. just give them time they will make it rite. Good luck to you.

 

[xanderxman]

I guess I need to spell out my heartburn here. I got an immediate response to my initial ticket, on a Saturday. After I responded with the picture requested, I heard nothing for more than a day. I chalked it up to the weekend. At the end of Monday I still had no response, so I posted here. Chris responded and asked for my ticket number, which I provided. He told me that Dan would be in the office in about an hour and would get back to me. The next morning I still had no response. So I posted again and I also posted a negative review. I then received a response from Dan stating that the correct coils were not in stock.

Why couldn't I have been told that from the start? Why did I have to post here in a negative fashion in order to get the answer I needed? Chris did ask me to send the incorect coils back and offered to refund my shipping but how does that help me? I need replacement coils. I couldn't care less about the cost to ship the old ones back. I need something to vape from. I just started vaping and used GV as my exclusive supplier. Now I have coils that do not work for the equipment I have and a supplier that seems to not really care about my issues.

The last response I got to my ticket boiled down to the fact that they do not have the coils in stock and I was given no timeframe as to when they would be in stock.

 

[ThaHealer]

Actually, they are not at all easy to spot. They pretty much look the same, just a little longer - it wouldn't have been obvious at all, imho.

I'd have to humbly disagree with you there Briar. We're talking orders of 50 to upwards of hundreds of units. We've had other discussions about the generally abysmal levels of quality control coming out of China in general and the e-cig industry in particular. Knowing that, I think it's more than reasonable to expect that Gotvapes would have, when they received and inventoried their shipment, to have opened one of these and tried to screw it on. 5 minutes would have saved a multitude of time, botched orders, frustrated customers, and money. That money is either lost directly by the customer, lost indirectly through rising prices, or swallowed by Gotvapes. High cost to pay for something that could have been prevented by 5 minutes of quality assurance. Incidents like these take their toll on Gotvapes. They will survive, for sure, due to their loyal following and those who are more forgiving, but there are also plenty who silently take their business elsewhere.