Janty Problems

[Momof3]

sanneke & Spikey

2/25 - I pre-ordered a Dura-C, a PCC and some carts.
3/03 - Jeff said he could get me some autos to use in the PCC.
3/05 - Jeff let me add some liquid to my order.
3/09 - I bought 2 sets on the esmoking101 promo.

At 1:15 this morning I got 2 shipping emails from Janty, but the tracking # was the same in both emails. So I'm guessing I've got 1 package inbound. No clue whether it's the pre-order set or the esmoking101 sets, could be just the liquid. I doubt I'll get everything at once with all the mess going on and assorted orders and what not.

Not worried, I'll eventually get everything. Heck, if they weren't so swamped I'd add to my order. Besides, I figure the longer it takes the better odds I have of getting the new auto and manual batteries for the PCC. The PCC was one of the biggest reasons I ordered the Dura-C to begin with. I knew it was a pre-order when I ordered, so I haven't been stressing.



Ludo

I don't mind waiting. One would be nice to play with, but I certainly don't need them all right now. I just couldn't pass up on the great price on the esmoking101 promo when I figured I'd be ordering more anyway. I'd certainly never turn down free juice, but I'd love you more if you could track down one of the red PCCs for me.



Honestly I'm not sure what I'll do if they all show up at once. I've got a Yeti from Electro-Nic-Stix coming too. That's 8 to charge and smoke. May have to have a vaping party.

 

[jcgearhart]

I already have my dura-c's.

What do you think?

 

[eric]

I'm not a newb, but I don't consider myself a veteran either. Don't know if I need a slap or not. I haven't tried a single ecig yet that didn't have it's own quirks and learning curve. Some worse than others.

I did buy the Dura-Cs for a newbie based off recommendations here, but I never intended to just give them to her and say "Here ya go, have fun." Planned on using 1st, making sure all was well and then being available to train. I figured worse case scenario, the Duras go back to Janty and I mount some Dura carts on some 901s. No harm, no foul.

I always tell people to start with the 901 or pen. They aren't necessarily better, they just have a lower learning curve, are more readily available and have been around long enough that issues are well known and addressable. I really like my pilot, but as a 1st ecig...a lot of people would give up.

As to recommended suppliers, I haven't seen a single one who hasn't been having stock probs for at least the last month and it's bound to get worse rather than better for the immediate future. I honestly proffered the Janty pre-order option to the PS spend all day refreshing, mad rush, praying you get what you need. JMO.

Would a few more updates from Janty have been nice, well of course, but if you think Janty has been so egregious, I have got a long list of little to big name non-ecig retailers you should avoid. Probably best to never order anything online at all. One order with Graveyard Mall would do you in. 8-o Or how about 6wks on a gift from Wal-Mart. Constant updates it's coming. Then one day "Sorry, not coming, refund within 12days."

The only thing I'm really ticked at Janty about is the Dura-Cs not working with the PCC.

The Dura-C doesn't work with the PCC? Umm, why wasn't that made clear? It was listed as an add-on component! I'm really getting mad...

 

[kender]

There's a new site called Dietsmokes. They sell dura and kissbox parts. Maybe they will send an e-mail if the order will be delayed for weeks or months.

 

[Momof3]

The Dura-C doesn't work with the PCC? Umm, why wasn't that made clear? It was listed as an add-on component! I'm really getting mad...

Not sure about when you ordered, but the PCC is no longer on the DURA-C set page as an optional accessory and on the PCC page it says the manual batteries will not fit the PCC. I don't think they realized they wouldn't fit until after they got them. Last I heard, they are getting new batteries made that will fit. Some people have been squeezing them in anyways, but I think that voids your warranty. You'll need to email them.

 

[soylantgreen]

After 4 separate promises that my order would ship I emailed Jeff today:

"Today is the 21st and I've still not received a ship notification. This will make the 4th time I've been told that my order would ship, then I hear nothing from Janty.

Jeff please tell me when/if my order will REALLY ship or give me a refund."

Here's the auto reply or whatever he's sending out.:

"We were currently waiting on shipments the last three days. We have recieved the shipments and we are working very hard to get all these orders out. We appreciate your patience and we apologize for the inconvenience

Thanks, Jeff

Janty USA"

This is the kind of BULL**** we're all sick of! How bout a direct freaking answer to my question!!??

Ludo if you're reading this I WANT A REFUND. Is that clear enough? I've had it w/ Janty's BS!

 

[strayling]

Well, my package shipped out today too

soylantgreen, did you see Ludo's message here? Apparently if yours didn't ship you get the choice of canceling (of course) or waiting and getting some free liquid. They do seem to be trying to make things right.

 

[DisMan]

This is the kind of BULL**** we're all sick of! How bout a direct freaking answer to my question!!??

If you read the thread, you would have your answer. After we "called them out", they made the effort to come here and posted the issues as well as offering up options.

So, read the thread, quit .....ing, and take the action you need to. In the end, you can *always* file dispute with PayPal to get your money back.

They gave the explanation. As a consumer, it is your job to do what you need to do based off the information you have been provided.

I, myself, consider this case "closed" as they have offered up the options and provided the explanations.

 

[chokmah]

Well I will make sure I don't order from anty.. Thanks for the heads up and saving me headaches.. Sorry you all have had so much difficulty with them..

 

[Walrus]

They offer options, and then ignore the one you choose for the one they prefer.

I was offered refunds in PM's twice. I took them up on the offer two days ago, and have been checking my email for notice from Paypal that my funds had been returned. I ordered from another vendor. Today, I get a notice that my package had shipped. That would be great if I hadn't asked for a refund two days ago, and spent money elsewhere. I don't need or want this package from Janty any longer. I wanted the refund that had been offered several times.

I would say that this issue is FAR from closed.

 

[ceejay]

After 4 separate promises that my order would ship I emailed Jeff today:

"Today is the 21st and I've still not received a ship notification. This will make the 4th time I've been told that my order would ship, then I hear nothing from Janty.

Jeff please tell me when/if my order will REALLY ship or give me a refund."

Here's the auto reply or whatever he's sending out.:

"We were currently waiting on shipments the last three days. We have recieved the shipments and we are working very hard to get all these orders out. We appreciate your patience and we apologize for the inconvenience

Thanks, Jeff

Janty USA"

This is the kind of BULL**** we're all sick of! How bout a direct freaking answer to my question!!??

Ludo if you're reading this I WANT A REFUND. Is that clear enough? I've had it w/ Janty's BS!

i got that same email too asking about my order. somewhat frustrating.

 

[Zaxx]

I requested a refund yesterday when they said that they only got 60 sets in, and if we didn't want to wait until first of April, we'd get a full refund by Monday.

I got the same email reply that you did. I emailed Jeff two more times with no response.

 

[DisMan]

I requested a refund yesterday when they said that they only got 60 sets in, and if we didn't want to wait until first of April, we'd get a full refund by Monday.

I got the same email reply that you did. I emailed Jeff two more times with no response.

Umm, considering they said *MONDAY* and you emailed them on a FRIDAY NIGHT, WTF do you think they're going to do?

They're going to wait until Monday. Maybe they're a little busy filling orders. You know, keeping the customers that *may* come back.

I was offered refunds in PM's twice. I took them up on the offer two days ago, and have been checking my email for notice from Paypal that my funds had been returned. I ordered from another vendor. Today, I get a notice that my package had shipped. That would be great if I hadn't asked for a refund two days ago, and spent money elsewhere. I don't need or want this package from Janty any longer. I wanted the refund that had been offered several times.

Yes, I also had issues with PayPal emailing when they received a refund notice as well...it took them 2 weeks before they notified me. Perhaps your issue is with PayPal, not Janty? Or, perhaps they are doing what they said...WAITING UNTIL MONDAY to kick out the refunds.

If you receive a package, refuse it. Then they have to give you the refund.

You guys have been loud and clear. If you want to take your stance, please feel free to do so. I've had very good relations with Janty and have only had issues since the FDA announcements as far as their customer service is concerned.

 

[Zaxx]

WTF I want is correspondence from them beyond an automated response. That's all I've gotten from them for 2 weeks. I'd be nice to have someone actually acknowledge the request. I understand the delivery issues, but feel that their site should have represented their stock status correctly. They promsed 1-4 days when I ordered. I'm not bashing Janty. I just dont want to wait 2 more weeks for the product.

 

[mikalares]

They're going to wait until Monday. Maybe they're a little busy filling orders. You know, keeping the customers that *may* come back.

There's a problem with this logic. By ignoring the people that are wanting refunds, they are very unlikely to get ALL those people back in the future and they're very likely to lose business from new comers to this forum. I had never placed an order with Janty before and I did so recently without reading this forum before hand. I ordered based on previous things I had heard about the company.

I cancelled my order and, yes, I opened a dispute with paypal. Some might consider that harsh under the circustances with HK. I personally don't see it that way. I see it as a way of ensuring that my funds will still be in their account to be returned to me. So far in my very first experience with them I've been given two 'guaranteed' ship dates in e-mails only to be told on here that I probably wouldn't receive my product until April? Therefore I have no trust in the company. I feel as if they lied to me/told me what they thought I wanted to hear twice and I want to make certain that my money is there to be returned and that's what opening a dispute does, it holds the funds in the sellers account until the dispute is closed and settled. So far they have not even responded to my dispute and if I have to I will escalate that excuse and have paypal investigate the matter. These are tough econonic times and some of us only have so much a month to spend on our vices. I ordered from another company and I want to make certain my refund will be there for next month's budget.

 

[Elwood]

3-17 I ordered liquid and a minifogger and on 3-21 I received my shipping notice, it says the package will ship on 3-23. For anyone on the fence about buying from janty, I have no complaints as of now (even if a bit on the slow side).

 

[mindtwist69]

3-17 I ordered liquid and a minifogger and on 3-21 I received my shipping notice, it says the package will ship on 3-23. For anyone on the fence about buying from janty, I have no complaints as of now (even if a bit on the slow side).

Irritates me even more now, I did the same as you, liquid and minifogger but my order was on 3/2 and no shipping notification and no response back in 3 days on emails asking if I have to wait till April.

Getting really upset now.

 

[DisMan]

I cancelled my order and, yes, I opened a dispute with paypal. Some might consider that harsh under the circustances with HK. I personally don't see it that way. I see it as a way of ensuring that my funds will still be in their account to be returned to me.

And that is why you use PayPal, right? They are the "in-between"...they guarantee the transaction, for the most part.

So, you did what the consumer should do...I cannot say you shouldn't have done that. I would do the same *exact* thing. (I did something similar with e-cig.com and my credit card company.) Just remember that you must refuse the package if they did ship it to you.

I can't fault you for doing what I would do. In the end, Janty has responded here with what's going on. If people can't wait until Monday to see if issues are cleared up, then by all means...get your money back by stopping the charges. It's the fair thing to do.

 

[Kevin]

The biggest problem I see is , people should not have to show up on a public forum to find out why a company is having difficulty supplying their customers.

They did not order from this forum, but a website. A simple reply to their E-mail is what is needed, and not a generic response and not a reply in a forum.

 

[DisMan]

The biggest problem I see is , people should not have to show up on a public forum to find out why a company is having difficulty supplying their customers.

They did not order from this forum, but a website. A simple reply to their E-mail is what is needed, and not a generic response and not a reply in a forum.

I agree. But that wasn't working. SO, the company had to be called out publicly. And so they made the explanation publicly due to the callout. This was the Internet at it's finest.

Basically, Jeff needs more help and/or empowerment.