Kayfun LITE

[Innocuous]

THat's nice. Meanwhile, perhaps they will produce and distribute sufficient to satisfy the market.

Further, perhaps it will trigger a nice round of price-drops.

 

[madicen]

I don't think our problem is so much their deficiency with English, but rather that everyone else continues to receive their packages while ours have yet to be re-shipped without an explanation as to whats causing the delay. We were told that the packages were returned to InTaste on the 8th and that they have worked with FedEx to correct the issue. If this is in fact true, then why haven't our products been shipped to us? They would simply need to relabel the packages.

The fact that we have yet to receive a shipping notification, let alone a reason for the delay, leads me to believe that something else has happened and they simply aren't telling us.

Tomorrow makes day 4 of this debacle. Lets face it, if they came back and told us that its going to be a week before they can get it shipped out, most of us would be fine with that. As it stands, they have our money and we're not getting ANY information as to the status of our orders. A little effort and transparency on the customer service side would damper a lot of the impatience.

Oh, and I don't want a refund... I want what I paid for. I'll go that route if needed but I'd prefer not to.

So, here is my latest from Intaste. I asked for one of two things by close of business today either a) a tracking number, or b) a refund. I got nothing but more blah blah blah from them. Looking like a PayPal dispute it is!


Hi Mark,

we are very, very sorry for this

The custom bullies us extremly. I think this has nothing to do with the order, it´s a kind of personal war against our company and electonical cigarettes. They will check all orders to all adresses they caught last week very strict.

Please don´t be angry with us. We do all we can do to solve the problems, but this is new for us. Their reactions to our requests are very slowly.

Of course we can refund the money. We don´t know what to do now...our lawyer will take care about this. But the problem is, that this will take some time.

We do all we can for our customers. This time is not on us. Again please don´t be mad on us.

Best regards,
Marija

 

[Rule62]

Where is everybody ordering the Kayfuns from? I've been checking intaste every day, and they are oos. I've been wanting to try one.

 

[liveone]

Looks like the vapers working in customs are making a cash grab... or atty grab as it were...

I guess those of us that ordered from Intaste lately and received shipment in the US got lucky. Wish those of you having problems with customs a speedy resolution.

 

[eratikmind]

Well, looks like the 3rd shipment from inTaste is being held hostage, unfortunately. Hopefully, everything will get sorted out in short time. I am anxiously awaiting for availability to place another order with them.


- Andy

 

[madicen]

So after I asked for a refund this morning they got a little upset at me They actually used the F word...looks like I touched a nerve. They refunded me and then let me know never to order from them again...just so you guys know what to expect if trying to get a refund from them.

Like you noticed correctly:
We are not in America we are in the EU!
We have strict controls and we have to write this! We are not allowed to lie on a customs document! Germany is Germany because of the rules we have! Sometimes these rules are not understandable but we have to respect them.

We wrote you this email this morning, because we want to give you an explanaition. We tried to be *fbomb edited out here* friendly to you to make you happy, but i guess you didn't get that.

ALL the other American customers reacted good! They understand the problem. They don't give us the responsability. You don't understand the problem. Your fault. Better you inform well the next time you order from Europe. By the way the shipping label on packages isn't a problem at all.

Money is refund. Don't contact us again or order from us in the future!

 

[eratikmind]

Pleased to read that you got a refund.

They must be inundated with questions, which makes it that more frustrating because they have no control over the situation. So, don't take the verbal abuse personally. They are human, as well.


- Andy

 

[madicen]

Pleased to read that you got a refund.

They must be inundated with questions, which makes it that more frustrating because they have no control over the situation. So, don't take the verbal abuse personally. They are human, as well.


- Andy

Oh yeah, no biggie. I know how it is..and I gave them more than ample opportunity to work with me. I would have been fine with it all if they had not just strung me along.

They knew from day one that they were going to be unable to ship these out until at the very earliest next week, which is what this is coming down too...or at all. A little honesty goes along way with me.

With yesterdays vote to classify ecigs as medicinal in the EU this is only going to get worse going forward. We're just seeing the tip of the iceberg.

 

[cmacclel]

So after I asked for a refund this morning they got a little upset at me They actually used the F word...looks like I touched a nerve. They refunded me and then let me know never to order from them again...just so you guys know what to expect if trying to get a refund from them.

Like you noticed correctly:
We are not in America we are in the EU!
We have strict controls and we have to write this! We are not allowed to lie on a customs document! Germany is Germany because of the rules we have! Sometimes these rules are not understandable but we have to respect them.

We wrote you this email this morning, because we want to give you an explanaition. We tried to be *fbomb edited out here* friendly to you to make you happy, but i guess you didn't get that.

ALL the other American customers reacted good! They understand the problem. They don't give us the responsability. You don't understand the problem. Your fault. Better you inform well the next time you order from Europe. By the way the shipping label on packages isn't a problem at all.

Money is refund. Don't contact us again or order from us in the future!

I don't know really what to think. They are probably under a lot of stress if many orderes got hung up but still they should act professionally. Also it's kind of hard to judge seeing their reply without yours.

 

[masguapoakosayo]

I sure hope my taifun gt gets here stateside without any problems. These horror stories are making me nervous!

 

[eratikmind]

THat's nice. Meanwhile, perhaps they will produce and distribute sufficient to satisfy the market.

Further, perhaps it will trigger a nice round of price-drops.

Highly unlikely, as this is one of the best devices at this price point.

- Andy

 

[eratikmind]

Damn, I wonder if this will affect the shipment of my Ithaka? Oh well, I've waited a long time on other items before.

- Andy

 

[qorax]

I just think this is SOOO wrong! Blatant theft of design is not cool in my books.

I just think it is the same kayfun, coming from the same plant but rebranded. Wrong- Yes. Fake- No.

 

[Tennovan]

So, here is my latest from Intaste. I asked for one of two things by close of business today either a) a tracking number, or b) a refund. I got nothing but more blah blah blah from them. Looking like a PayPal dispute it is!


Hi Mark,

we are very, very sorry for this

The custom bullies us extremly. I think this has nothing to do with the order, it´s a kind of personal war against our company and electonical cigarettes. They will check all orders to all adresses they caught last week very strict.

Please don´t be angry with us. We do all we can do to solve the problems, but this is new for us. Their reactions to our requests are very slowly.

Of course we can refund the money. We don´t know what to do now...our lawyer will take care about this. But the problem is, that this will take some time.

We do all we can for our customers. This time is not on us. Again please don´t be mad on us.

Best regards,
Marija

Wow... just... wow. I can understand they are frustrated, but no company should ever say something like that to a customer, regardless of the situation. That kind of response can only hurt their reputation.

So I'm guessing the packages weren't shipped back to InTaste after all? I'm still confused on that issue. That could explain the delay. I guess they can't send a new shipment if customs is still deciding what to do with the old ones. It doesn't excuse their behavior or utter lack of honesty, though.

I don't understand why customs might have an issue with it being an e-cig accessory. It's essentially a metal tube and doesn't influence whether I will or will not use nicotine. To me it's like buying a nice Zippo or cigar cutter.

I'll give them a couple days to cool off before I go asking for a refund. Regardless of whether the product is shipped to me, this will likely be my last purchase from them.

 

[crss]

Intase is a great company. If customs (German) or even USA hold the package, or confiscates the package... Why would it be Intaste's fault? My 1st order was held July 3rd in TN by US customs. I believe the next shipment sent out was confiscated by German customs. Sounds like a customs issue in Germany now. I will order more from Intaste, if it is possible in the future. Give it some time and let them work it out with customs. It is hard to resend something that has been confiscated. I think they are trying to get packages released on there side. I do know how you feel, i wanted my LITE prior to July 4th & watched others arrive. Mine sat in a customs hold. I was not happy, I filed a complaint against fedex.

 

[Tennovan]

Yeah but dropping the f-bomb in a customer service email? That's uncalled for, IMO.

 

[madicen]

I honestly think they packages were returned on Monday to them. The person I spoke too at FedEx International, my first stop when I noticed something was amiss, said that the package was signed for by a person at the same address it was shipped from on the 4th. I made sure I was barking up the right tree before I went barking I know how to play the email game..I live in the corporate environment. What ticked me off is they just wanted to shrug me off. Not something I take kindly too.

This is what really made me say "hey, whats up".....package was returned to you...3 business days later and you still havent reshipped them? Something must be up.

I just wanted a straight answer out of them. That's all. If I had gotten an honest answer, rather than the cut and pase "we're sorry blah blah blah" I would have been fine with it. I've dealt with them many times in the past...ive spent close to $2k with them this year. They got upset when I mentioned PayPal Dispute, which I only resorted to after they told me they could refund me, but they didn't want too...which was a really odd response. Either way whats done is done. I got my refund and they told me to get bent...both parties are happy

 

[eratikmind]

Well, what has happened has happened. We all have options . . . Moving forward, I trust this whole mess finds a resolve in short time for the greater good of everyone.


- Andy

 

[1w15h1w45m0ngu]

Can anybody post some pictures of a kayfun on a 23mm device? I'm a little ocd and I can't tell if this is going to bother me or not.

 

[lctrc]

So I drank the kool-aid, and last night ordered a Kayfun Lite from Digital Steam (yeah it was a little more expensive from them - but it was in stock, and Intaste seems to be having "issues"). Here's hoping it has a safe and speedy voyage.