I unfortunately have to agree with the posters here about the service from Janty. I ordered a warranty replacement atomizer on Feb. 8 and recieved no feedback, communication or shipping notice. On Feb. 10 I ordered a Dura-C kit and again, no confirmation, no feedback, just lack of funds and "processing" on the web site.
While I know Jeff may be hounded and cornered by tons of orders and lack of stock, the basic storefront website should at least be functional enough to automate some of the process for inquiry and order updates. For the bump in quality that the Janty products supposedly carry, I am having a hard time justifying the extra price when coupled with service and a website that looks pretty but is functionally shoddy.
The "cadillac of ecigs" one would think would be able to muster the technology that smaller startups do using free scripts to keep their customers informed and updated. Perhaps Jeff should be demanding this from his Janty bosses, as it's causing him nothing but headaches. Otherwise, I fear even Janty quality will be eclipsed by shops offering a much more pleasing shopping experience.
I do most of my shopping at puresmoker for a reason. The products are tested, the stock levels are updated, and I receive order confirmation and shipping emails. I don't worry about something being out of stock after I order, nor of getting products with known issues. I am not too unfamiliar with web technologies and know this is automated, but what does it say about a company that works off the web who's site isn't fufilling what basic mom-and-pop internet websites can do?
I hate to sound harsh, but call it more of a warning to Janty. If they don't fix their basics, they could be selling gold plated ecigs who's vapor turns into money and they will still lose out to smaller, more nimble and effective competitors.
