It's done. I'm converted. Sure I messed around with other suppliers for a bit but I am DONE! The eGo arrived today and so far is everything I hoped it could be! I just made a review:
eGo vs. Protege, Stick, Everything I Own!
Aside from the eGo being a great product, Janty (namely Ethan) has been impeccable in his customer service. In fact, it was because of this customer service that I purchased the new eGo, even though I thought the Protege was (finally) serving me well as my primary device.
A few months back, I had just placed an order for a backordered Prodigy when I won a Janty Stick in a raffle. Immediately, the stick became my primary device. Once the Prodigy arrived, I used it some... but loved that I didn't ever worry about the batteries dying in the Stick as it has the built-in USB (just like my phone). So, immediately, I had chargers everywhere. The car, work, home... Not to mention the computer as well.
I'll be the first to admit, I don't take extra special loving care of my PVs. They get put in the pocket with my keys, left in cupholders with change in the car... I'm not one to wear a Janty Stick (or a cellphone, or my leatherman) on a clip on my belt. Otherwise, I'd need a utility belt to carry all my stuff and walking down the street you'd think I was coming over to fix your TV! =) But I digress.
My stick was a great device, the ONLY device I carried. After a few months of extremely frequent and satisfying use, the plastic was scratched and the "button sticky" was wearing out and peeling off, fluid was starting to leak out of the USB port. I wasn't disappointed. It lived a good, albeit short, life... Full of "I can't believe you treat your PV like that, I keep mine on a leash around my neck!" moments. I ordered another, planning on the eventual death of my device.
The second stick arrived and I put it away, still in the box, still shiny and new. A month later, and about a month ago, the old stick died... One day it just stopped charging. Not upset, I gingerly opened up my new stick like a kid at Christmas only to find it... DOA! 8-o
I had since given away or sold all my other devices, save a few 510s... So quickly I sent a note to Janty, noting my woes. My old 510 batteries were draining faster than I could charge them (one at a time!). A few days went by and I grew impatient, and irritated. For the first time in 6 months, I bought a pack of cigarettes. I ordered a Protege. It came, the button was broken. Sent it back. Ordered 510 mega batteries and multicharger. About a week ago I sent another note to Janty not expecting to hear back. To my delight, Ethan responded immediately... Apparently there was an issue with the ticket system, my first complaint was never received! Within a day, Ethan had sent me 2 new sticks and I put mine in the mail headed back to Janty. THIS is customer support! I ordered the eGo, it arrived today and is already my primary device. I can't say enough good things about it, and will recommend ONLY this device, and company to friends in the future... Thanks Janty!
~M.
P.S. It was only AFTER hearing back from Ethan that I began "re-researching" Janty (and stumbling upon the eGo). I see the Stick is now V3, and fingers crossed that Ethan sent me those... in matte black! Haha! If not, I may have to buy a 3rd stick! =)