Customer service has been exceptional in my experience. The problem is, customer service is coming from Dicodes, which is located in Germany. Their uber-customer service within the USA (wherein they immediately provide a replacement or ship a temporary replacement for your use while they send your unit back to Germany) is unfortunately relegated to their official US supplier, which is: dicodes-usa.com (which charges more money for the same thing but includes the high level customer support).At that price, customer support should be pretty helpful...keep us posted.
With Creme De vape, Keith and Lisa are always awesome and will do whatever they can to help solve a problem if one exists.
Cheers, and good luck! The mini is nice, I've been enjoying it for a few months with no problems. NEW Dicodes Dani Box Mini