Well...my purple mini is already on it's way back to Creme de vape.
I have been receiving wonderful care/customer service from them and an engineer from Dicodes.
...wish I coulda gone with it !
I hate that this happened to you, but now you have experienced how good Keith is at taking care of his customers. I'd bet the Dicodes contact is Georg - he is excellent also. BTW, the first times I corresponded with him I was careful not to use American idioms that may not be clear to someone in the UK. But somewhere along the line, he told me he's actually from the US but married an English woman.
Trust me, as disappointing as this is right now, in the end you'll consider it one of the best investments you ever made.