Nhaler, extremely bad service

[gsa]

A new product not quite working right out of the gate, yeah I get that. Not excusable but certainly forgivable if steps are take in the future to address the problems.

Not honoring your return policy. Bye. I've spent my fair share with this vendor too. Personally, I will just check back in a week and see if the matter has been resolved before making that decision though.

 

[Birdy]

Please keep in mind, no one is perfect. everyone makes mistakes. eariler this week a member of this forum was upset because she felt she got the wrong stuff with a kit. the supplier posted a link showing they sent the right stuff, turned out she had ordered from a cached page. the kit HAD been available that way at one time, very recent to the event, so the company sent it out to her the way she saw it and everyone was happy. mistakes happen.

If you're talking about the V4L forum- they didn't order from a cached page, that's not possible. They ordered from a page that was only up for a short time, which had been changed by the time the order was shipped. ECFers found the page cached by Google ...with the exact kit the person was trying very hard to tell everyone they ordered.

Only by coming on the forum complaining and asking for help did the poster get others to find that cached page and show that they had in fact ordered what they were claiming they had.

I'm mentioning this in part because the Return Policy at nHaler ought to be cached too, if the OP wanted to prove that it said what it did at the time of their order.



EDIT:::
I do want to say that in the case of the V4L incident, unlike what seems to be happening here according to the OP, they were willing to correct the problem without proof.
Posting the cached page simply served to show some posters that seemed to question the OP's version of things and to clarify what had happened to V4L.

 

[doots]

If you're talking about the V4L forum- they didn't order from a cached page, that's not possible. They ordered from a page that was only up for a short time, which had been changed by the time the order was shipped. ECFers found the page cached by Google ...with the exact kit the person was trying very hard to tell everyone they ordered.

Only by coming on the forum complaining and asking for help did the poster get others to find that cached page and show that they had in fact ordered what they were claiming they had.

I'm mentioning this in part because the Return Policy at nHaler ought to be cached too, if the OP wanted to prove that it said what it did at the time of their order.

Good point..

I would think that all suppiers ought to offer a refund on any mod for a limited amount of time. At least say 3 days. That gives the user time to tell if they like it or not.

If the supplier does not give refunds then place that next to the description next to the mod that is on sale/

This way there is no reason to tell someone to check the terms page on their site.

 

[sachiaiko]

:smiles: I can really see that you are a Great support to this company Angjen, and i have to say that means alot that you would be so upset at the situation. It means you have been well treated by the company and are behind then 100% which is a very good thing, and definately makes those of us on the sidelines, like myself, take a second look. I appreciate your support because i respect your experiences as reality and valid and useful.

That being said, this has deffinately gone WAY beyond "mistakes happen" if the situation went down as the OP originally stated. I'm not saying she's lying, but i'm not willing to say 100 percent that maybe something has been misunderstood or maybe there was a mistake and not signing for the package was unintentional etc, ect, ect. I think its important when you have no personal experience in a situation to allow for both sides to have validity. And since i AM on the sidelines, i have to allow for the possibility there is more to the story then i know. But as the story stands, i feel that this is FAR beyond "mistakes happened" If i were the owner of the company this situation, as the story stands, would end with some one loosing their job.

Look how huge this has gotten, if i were drew i'd be turning colors! Right or wrong, true or false, this has grown large due to some one dropping the ball or flat out throwing it to left field away from all the catchers and bases! They are stuck in a 'sand trap' if you wanna try a golf metaphor lol! I know its not truly funny but you have to admit this is far worse then "mistakes happen" If i were drew i'd refund her money and suggest she keep her order for the trouble.

In fact, as it stands, he'll have to do something BIG like that to really correct the situation since so many have become involved, ya know?

I am just saying, as it stands, you cant say "mistakes happen" because this is way more then that. Your support is great, but you seem a little stuck on the ... i dunno, like you wanna make this a 'not a big deal' sitaution. Mistakes are nobig deal.

Its how a company DEALS with the mistakes that matter. And thats what we're really addressing, the way this company DELT with a problem...

:shrugs: Please take no offense, i truly mean none at all.

Nikki

 

[sachiaiko]

Wow... are you kidding me?

Jeeze... sorry, but this is turning out to bring a few more complaints out of the woodwork. Goti... thats really inapropriate response for Drew to have for you... I really would not choose to work with this company if this is true... The product either DOES or DOES NOT do what it says it does.

If a customer complains about it NOT doing what the claim was that caused the original purchase to begin with you do not flame a person for it, especially if you want future business.

Worse still since you like the product and didnt want to send it back....

:shakes her head: AngJen... this has to bother you. On some level this has to make you think twice or at very least question all the support your giving... i dunno, to me this really shocks me... THIS really shocks me.. Since this person has provided proof of the convo. Though not a link...


:shakes her head:

I will be afk a while. So you know why i dont reply right away.

I do have personal experience with Drew from Nhaler. I did purchase the Xhaler. I cannot to this day get it to do 5V. I do like the device though as I am a BE112 6V person. I asked Drew about that and all I got was called a creep and to chuck off, among other choice words.
I would provide a link to that conversation, but cannot as it was on the other forum that is not tolerated here. On the plus side though they do not delete any posts over there, you have to live with what you say.

 

[angjen0816]

I do have personal experience with Drew from Nhaler. I did purchase the Xhaler. I cannot to this day get it to do 5V. I do like the device though as I am a BE112 6V person. I asked Drew about that and all I got was called a creep and to chuck off, among other choice words.
I would provide a link to that conversation, but cannot as it was on the other forum that is not tolerated here. On the plus side though they do not delete any posts over there, you have to live with what you say.

well, i really can't judge the situation there as I can't find the posts. it seems some people do 5v and other can't get it. the whole turning thing is what really holds me back from getting one..well that and lack of money! i want to order a mod next week and that is my number one choice. its upsetting that Drew would say that to you. It was Drew that said it?

 

[angjen0816]

Wow... are you kidding me?

Jeeze... sorry, but this is turning out to bring a few more complaints out of the woodwork. Goti... thats really inapropriate response for Drew to have for you... I really would not choose to work with this company if this is true... The product either DOES or DOES NOT do what it says it does.

If a customer complains about it NOT doing what the claim was that caused the original purchase to begin with you do not flame a person for it, especially if you want future business.

Worse still since you like the product and didnt want to send it back....

:shakes her head: AngJen... this has to bother you. On some level this has to make you think twice or at very least question all the support your giving... i dunno, to me this really shocks me... THIS really shocks me.. Since this person has provided proof of the convo. Though not a link...


:shakes her head:

I will be afk a while. So you know why i dont reply right away.

please don't feel I am trying to downplay it at all. i just feel that every avenue should be exhausted before flaming a supplier. i looked for proof of convo for the other poster, didn't find anything. if you look theres barely any deleted threads in Nhalers forum, the ones i saw are from banned members or they are merges with other threads of similar nature.

 

[EdGee]

well, i really can't judge the situation there as I can't find the posts. it seems some people do 5v and other can't get it. the whole turning thing is what really holds me back from getting one..well that and lack of money! i want to order a mod next week and that is my number one choice. its upsetting that Drew would say that to you. It was Drew that said it?

It most certainly was!

 

[angjen0816]

It most certainly was!

do you know which thread its in?

 

[doots]

well, i really can't judge the situation there as I can't find the posts. it seems some people do 5v and other can't get it. the whole turning thing is what really holds me back from getting one..well that and lack of money! i want to order a mod next week and that is my number one choice. its upsetting that Drew would say that to you. It was Drew that said it?

Id suggest getting a GLV 5v from greatlakesvapor.com or Proigy from Puresmoker.com

GLV has some ready to go.. They are truly 5v and you wont go wrong.

 

[Birdy]

do you know which thread its in?

it was on the OTHER forum that we can't really mention here- not on ECF

 

[angjen0816]

it was on the OTHER forum that we can't really mention here- not on ECF

OH!!!!! I guess i caught a case of the dumbs i sorry!!!! still quite noobish and havn't ventured out of the safe warm cave of ecf...i have heard of such places but havn't explored

 

[angjen0816]

Id suggest getting a GLV 5v from greatlakesvapor.com or Proigy from Puresmoker.com

GLV has some ready to go.. They are truly 5v and you wont go wrong.

thanks! i will have to check those out. i heard of them but don't know much..well anything about either of them. will definately have to check them out. i love Nhaler but I'm not against ordering from elsewhere by any means. I get my juice from Nhaler and my parts elsewhere that they come a bit cheaper.

 

[WonderfulMe]

Sachiaiko-
I really hate to get involved in this thread, just been sippin a beer, vaping on my xhaler and watching the show But I saw the thread that was deleted. As I understand it the deleted thread in question was posted by a member AT THE REQUEST of a competing supplier as he could not post it himself in Drews forum. Kinda shady, so I pretty much disregarded the whole thread. Drew got rude for a reason imo.
That is the only complaint I have witnessed being deleted on the Nhaler board.

Like angjen, I feel a sense of loyalty and responsibility to Nhaler, as I have received nothing but good product and service from them, and when minor order mistakes were made, they were fixed right away. I now vape exclusively on my xhaler, and like you as much as I would love to own multiple mods, I don't think it's in the budget.

I would love to see the OPs problem resolved, but until I see vids of the xhaler with an atty either at 5 volts or not, I can't complain.
just my 2 cents

 

[angjen0816]

thanks wonderfulme, love the avatar btw

 

[raven9mm]

As I understand it the deleted thread in question was posted by a member AT THE REQUEST of a competing supplier as he could not post it himself in Drews forum. Kinda shady, so I pretty much disregarded the whole thread.

Umm no. I posted that video on my own free will... thank you very much... You apparently missed my last post in that thread, explaining that part before drew deleted my post and tried to sick the mods on me.

Shady is... drew having nothing else to respond with, other than attacking the "competing supplier's" Character, and using lies to attempt to do so, and not showing prove his mod works as advertised, as requested.

That is the only complaint I have witnessed being deleted on the Nhaler board.

There have been lots of these... Whenever drew feels threatened, he deletes the post or the entire thread.

 

[d4rk3]

Vaping :: 100_2503.flv video by JEFFakaMAX - Photobucket

 

[angjen0816]

and poo again!

 

[sachiaiko]

please don't feel I am trying to downplay it at all. i just feel that every avenue should be exhausted before flaming a supplier. i looked for proof of convo for the other poster, didn't find anything. if you look theres barely any deleted threads in Nhalers forum, the ones i saw are from banned members or they are merges with other threads of similar nature.

I guess this is where we differ, hon. I dont see anything in this thread as a flame. I see it as a valid concern, as well as a valid review of a person experience in a thread meant for exactly that, and convo has sprung up as a result of that. Which is what this thread is here for.

I just really, really, really don't feel anyone in this thread has posted in a closed minded fashion.

I dont feel anyone has spoken inapropriately

I havent heard anyone speak about anything they havent personally been a party too. Either present during the experience or witnessed it in some way or been the person who had the person. If they were unsure about whether or not something happened, they made that clear and did not speak as if they knew it to be true.

These things do not equal FLAME to me.

:shrugs: I guess thats what I differ with you about. I Don't see this thread as a flame. I dont think anyone here intentially wishes damage on teh company.

And, i feel that the OP did exhaust reasonable avenues prior to posting her experience.

Lastly, I'm really glad she posted her experiece. Thats what this forum is for. I appreciate her courage in doing so especially when so many people like nHaler, and i do feel she genuinely was looking for help on what else to do which is an appropriate use of this forum, this thread, and the people here. :shrugs:

I know you dont mean to flame, and i hope you know my posts are not flames or in any way meant to make anyone feel bad. I just think its important to remember that posting an experience is part of what this place is for, and posting about a NEGATIVE experience doesnt equal a flame.

be well,

Nik

 

[raven9mm]

Vaping :: 100_2503.flv video by JEFFakaMAX - Photobucket

OOOH! more free will!



OOOH! more free will!