I'll start off with an apology. I usually am not easily upset or annoyed, and I don't mean to start a flame war here, And although I hate to do this, I only wanted to express my feelings about the customer service that I've received as well as the quality of the products from Puresmoker.com.
My first order was 2 DSE901 starter packs. One of the atomizers and two of the batteries (from the same starter pack) were dead within 7 days. I e-mailed their customer support, and they agreed to ship out replacements. They were very polite, but very slow to ship the replacements (but well within their stated estimated shipping time).
Soon after the 14th day when my warranty expired, two of my batteries were having problems that could potentially ruin an atomizer. The pressure plate was sticking and would stay on even after puffing. They're very strict on their 14 day warranties, so don't expect any help from them after that.
I've read so many great reviews about the True Menthol e-liquid, so I decided to try it. It took almost their entire shipping window to ship. I ordered it on the 14th, and it wasn't shipped out til the 17th. Still within their 72 hour guarantee, but still, very slow compared to a lot of other stores that I've shopped online with.
When I got the e-liquid on the 20th (6 days later), the taste was less than satisfactory. My cart was drying up extremely fast (and yes, I filled it up properly. Cart, filler, atomizer, and batteries works fine with any other e-liquid) and would taste horrible after 2 or 3 puffs. I sent Puresmoker another e-mail, and all they can do is apologize. I understand not being able to exchange consumable items like e-liquid, but that doesn't leave me not feeling like I've been ripped off.
Just don't expect them to do anything they're not required to do by their policies. Puresmoker, while very polite, won't give you the time of day unless it's stated that they will do so on their website. I, personally, expect smaller companies that charge an arm and a leg for shipping to at least go out of their way for you to keep you coming back. Well, I for one, am not.
My first order was 2 DSE901 starter packs. One of the atomizers and two of the batteries (from the same starter pack) were dead within 7 days. I e-mailed their customer support, and they agreed to ship out replacements. They were very polite, but very slow to ship the replacements (but well within their stated estimated shipping time).
Soon after the 14th day when my warranty expired, two of my batteries were having problems that could potentially ruin an atomizer. The pressure plate was sticking and would stay on even after puffing. They're very strict on their 14 day warranties, so don't expect any help from them after that.
I've read so many great reviews about the True Menthol e-liquid, so I decided to try it. It took almost their entire shipping window to ship. I ordered it on the 14th, and it wasn't shipped out til the 17th. Still within their 72 hour guarantee, but still, very slow compared to a lot of other stores that I've shopped online with.
When I got the e-liquid on the 20th (6 days later), the taste was less than satisfactory. My cart was drying up extremely fast (and yes, I filled it up properly. Cart, filler, atomizer, and batteries works fine with any other e-liquid) and would taste horrible after 2 or 3 puffs. I sent Puresmoker another e-mail, and all they can do is apologize. I understand not being able to exchange consumable items like e-liquid, but that doesn't leave me not feeling like I've been ripped off.
Just don't expect them to do anything they're not required to do by their policies. Puresmoker, while very polite, won't give you the time of day unless it's stated that they will do so on their website. I, personally, expect smaller companies that charge an arm and a leg for shipping to at least go out of their way for you to keep you coming back. Well, I for one, am not.
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