Provari issues

[Tinkiegrrl]

OK,
So this has turned into a pissing match which is not solving the problem.
1- Russian is not a clone- It is authentic (from the other part of the original Kayfun team) I don't buy clones any more. I know someone will say that the Russian is a clone when in fact it is a direct competitor of Kayfun. There may be clones but mine isn't one.
2- The customer service person @Provape didn't bother to trouble shoot the problem. I personally found this to be less than the best customer service.
3-Until the start of this post I have never read about negative experiences of the Provari and the Russian or the Kayfun. Why lay down 200 dollars and be back to square one. Yes I know that vaping is very new. It would have been nice to know the potential drawbacks going in.
Hind site is 20/20
4- Changing to the nautilus to see if the problem exists is not the best and first option as the is issue is very intermittent. There may be no immediate answer to what is causing this issue. It may or may not happen on the nautilus the same way it may only occur once or twice a day on the authentic Russian.
5- I feel I am entitled to have an opinion even if it goes against those that feel differently.
6-Would any of you want to be without your cell or computer for a little over a week
7- If in fact it is the unit and not the topper and Provape returns it with a solution then all well and good. I will then purchase a second one so if anything happens in the future I won't have compromise my vaping preferences.

Thanks to all of you that had positive input I think I know a lot more about the issue. To the rest what can I say your posts speak for your character.

If P

I dont think anyone accused you if being cheap and getting a clone. In fact, I called it a high end device. You have not read of any specific issues with a Provari and a Russian set up because there are no issues with the set up. Despite being high end, there is no fool proof way to get anything that works for everyone, 100% of the time. A lot of engineering goes into both devices and toppers. The slightest little imperfection can cause an issue. Every manufacturer out there is capable of slight imperfections. Several people, including myself, have been trying to tell you what it could be from our personal experiences. In my personal experience, the issue you describe sounds like an issue with the connection pin on your Russian. Provape can not solve the issue over the phone with you. They will also be unable to solve the issue if it's the Russian even if you send it in to them. They did not manufacture the Russian. They can only fix the Provari if there's something wrong with that. They can help you diagnose the issue if it's the Russian if you send it in. Like us on this forum, without touching and seeing the equipment ourselves, they will not be able to diagnose the issue. Not even over the phone.

 

[Jake67]

There is no point any longer. Just some bored A-- posting irrelevant nonsense on a post. Not interested in the legend of the Russian. Just trying to marry two great products to work to their fullest .
I'm done here. As I said before thanks to all of those who had relevant information on the topic. Could care less who split up and copied who.
Feeling comfortable with what issue may be. If there is away to delete this so the nonsense stops please let me know.

Thank you,

 

[Tinkiegrrl]

Read some more. There no specific issues between the Provari and the Kayfun either. When I mentioned my issue, that was one out of 5 Kayfun clones that I own. And those are cheap, $30 clones. It happens with any and all manufactures. Something not threaded exactly right. Something minuscule... You seem upset because you spent good money on a good set up and found that it wasn't 100%. I would be too. However, for an issue that likely has nothing to do with the Provari I would not be upset about Provape's customer service. Not unless someone at Provape personally guaranteed that the Provari will work no matter what's going on with a topper that they didn't make. As far as I know, Provape has made no such claim, nor has anyone on this board claimed that a Provari will make a topper that isn't working, work.

 

[Jake67]

What I was saying regarding the customer service was that the person never asked any of the questions that some of the helpful folks on the forum asked.
They basically said it was a user error or I need to send it in with the topper , and battery to be evaluated. I don't expect them to fix the Russian. or the battery. I was hoping to have a better customer experience. I took the time as did many of you folks on ECF to help diagnose and reveal the issue.
Why didn't Povape? I raised a question and some of the negative people on the forum took it off in a different spin.
You say there are no issues . Others say there have been a ton of posts on the topic. I never read any until today. Maybe I didn't look enough. Like I said before all I am doing is try to marry 2 great products.

Am I annoyed maybe. I spent 300 dollars on the 2 pieces and instead of sitting by my pool enjoying them I am spending my day trying to figure out the solution to the issue.

 

[Tinkiegrrl]

What I was saying regarding the customer service was that the person never asked any of the questions that some of the helpful folks on the forum asked.
They basically said it was a user error or I need to send it in with the topper , and battery to be evaluated. I don't expect them to fix the Russian. or the battery. I was hoping to have a better customer experience. I took the time as did many of you folks on ECF to help diagnose and reveal the issue.
Why didn't Povape? I raised a question and some of the negative people on the forum took it off in a different spin.

There are reasons a vendor may not wish to attempt to diagnose an issue via email or phone. Especially as the issue may not have anything to do with their product. Unfortunately, we live in a society that is very quick to point the finger before all the facts are known. As such, many vendors choose to excersize caution. Especially before they can take a look at it themselves. We on the forum are not the vendor, and as such, no matter which you blame, topper or device, we have nothing to loose by trying to guess at the problem. And that's really all we ourselves are doing. Guessing.

 

[dwroblewski]

Jake, whether it ends up being the Provari or the Russian, this is just a bump I the road... you'll get it figured out, fixed and cranking out delicious vapor in no time. Hang in there!


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[JMarca]

No but if doesn't work with the Russian it would have nice to know. I have read a thousand threads where folks on the site use both and love them.
Actually if I were Provape I would come up with a better policy then email the customer having to be put out with having to send it back for them fix with the topper and the battery.

I own and run different businesses and value my customers. So i hope this answers your question. If your post was an attempt at humor I didn't find it humorous. If it was sarcasm shame on you !!!

Wow, you've never dealt with Fasstech customer service have you? Prey you never have to!

Peple at Provape have been really helpful to me, even my old beat up Provaris have gone in for repair and they've been great about it.

 

[HughDaHand]

Wow... Just... WOW..

This thread seems to have become fanboy central. The OP is having a problem with his Provari/Russian combo and everyone is so quick to blame the russian or user error. It was quickly assumed that the provari is flawless. If there was a issue with the Russian you would think that the ProVari would spit out a error, not just go into the menu. There is a shot or poor connection in the atty so it goes to the menu? That seems like a design flaw or faulty unit to me. So I can understand why the OP thought that the ProVari was the problem, and would want some extra help troubleshooting the problem. It could be something as simple as a bad button making poor contact causing the ProVari to load the menu.

The OP is not happy with the service Provape is giving him and everyone jumps down his throat. You got to remember that he is probably upset that his $300 investment is not working properly. If I contacted them and they immediately assumed it was my fault I would be a little ...... myself.

Maybe I can be a little more objective since I don't own a provari, and am just trying to be informed on problems that people are having with a item I my end up buying in the future. You guys remind me of Apple when they told people they were getting bad reception on their Iphones because they were holding it wrong, not because they screwed up the antenna design.
/rant

I do agree that using a different topper for a while to see if the problem persist is a good step in the troubleshooting process. If it continues with the new atty then you know its the provari and send it back in. If it stops then you move on to troubleshooting the Russian. Jumping strait to the Russian being the problem is poor troubleshooting in my book. Also using the russian on another device to test it out would be another good thing to try.

 

[K_Tech]

I think you are pressing the button too many times by taking multiple short draws in a row and the
ProVari is going to the menu...

Exactly what I was going to write!

My thoughts as well. I've been guilty of this exact behavior resulting on the same no vape and LED showing "--".

Add me to that list. I've done that a few times, stop to check what was wrong with my vape, and noticed that I'd just pressed the button too many times in succession and had been adjusting voltage rather than vaping.

 

[bcalvanese]

What I was saying regarding the customer service was that the person never asked any of the questions that some of the helpful folks on the forum asked.
They basically said it was a user error or I need to send it in with the topper , and battery to be evaluated. I don't expect them to fix the Russian. or the battery. I was hoping to have a better customer experience. I took the time as did many of you folks on ECF to help diagnose and reveal the issue.
Why didn't Povape? I raised a question and some of the negative people on the forum took it off in a different spin.
You say there are no issues . Others say there have been a ton of posts on the topic. I never read any until today. Maybe I didn't look enough. Like I said before all I am doing is try to marry 2 great products.

Am I annoyed maybe. I spent 300 dollars on the 2 pieces and instead of sitting by my pool enjoying them I am spending my day trying to figure out the solution to the issue.

People tried to help you at first, and gave you some things to try.

Instead of actually doing something, you just posted post after post blaming provape for everything. You could have just tried throwing your Nautilus on to see if you had the same issue. It would have literally taken a matter of minutes and would have told you for sure weather it was the provari or the russian.

But what did you do?

Post another post stating how useless it would have been to try that and again blame provape for that too.

There are people who talk, and there are people who do, and all I have seen from you so far is talk, blaming, and finger pointing. You can not solve a problem by talking about it and/or blaming someone else for it, and you certainly will not learn anything either.

So, you can either use some of the suggestions in this thread to troubleshoot your issue and learn some things, or maybe return/sell your provari and russian, and get something cheaper and not as advanced.

The ball is in your hands.

 

[Shootist]

Add me to that list. I've done that a few times, stop to check what was wrong with my vape, and noticed that I'd just pressed the button too many times in succession and had been adjusting voltage rather than vaping.

The OP is clearly refusing to accept any responsibility for the problems he is having and also refused to do any diagnostics like making sure he is pressing the button completely and holding it down completely, Not Weak Fingering it causing it to go on and off multiple time which will bring up the menu system. Or even trying some other atomizer on the Provari.

And he refuses to even consider sending it to Provape.

Like some other poster I am out of this thread (Hopefully never to return).

 

[JMarca]

Wow... Just... WOW..

This thread seems to have become fanboy central. The OP is having a problem with his Provari/Russian combo and everyone is so quick to blame the russian or user error. It was quickly assumed that the provari is flawless. If there was a issue with the Russian you would think that the ProVari would spit out a error, not just go into the menu. There is a shot or poor connection in the atty so it goes to the menu? That seems like a design flaw or faulty unit to me. So I can understand why the OP thought that the ProVari was the problem, and would want some extra help troubleshooting the problem. It could be something as simple as a bad button making poor contact causing the ProVari to load the menu.

The OP is not happy with the service Provape is giving him and everyone jumps down his throat. You got to remember that he is probably upset that his $300 investment is not working properly. If I contacted them and they immediately assumed it was my fault I would be a little ...... myself.

Maybe I can be a little more objective since I don't own a provari, and am just trying to be informed on problems that people are having with a item I my end up buying in the future. You guys remind me of Apple when they told people they were getting bad reception on their Iphones because they were holding it wrong, not because they screwed up the antenna design.
/rant

I do agree that using a different topper for a while to see if the problem persist is a good step in the troubleshooting process. If it continues with the new atty then you know its the provari and send it back in. If it stops then you move on to troubleshooting the Russian. Jumping strait to the Russian being the problem is poor troubleshooting in my book. Also using the russian on another device to test it out would be another good thing to try.

It's not about being a "fanboy", multiple times people have tried to help he doesn't seem to care.

Then he attacks Provape, says how "bad" of a company they are, please...

In the history of this hobby I don't think any company has ever said send me your 2+ year old mod give us 20 dollars we'll gut the old internals, upgrade it with a brand new chip and send it back to you. You can't just bash a company like that. Even if you did get a faulty unit which at this point I doubt you don't just make a post in an attempt to drag their name through the mud.

 

[Jake67]

JMarca
I Didn't say that Provape was a bad company. Said that I was not happy with the way the issue was being handled. It was not a bash. If you want to ignore error that's your choice. I didn't notice any positive technical input on your part just some irrelevant rant about a company. Show me one post where I said Provape was a BAD company and I will write a public retraction. Don't assume we all think this as a hobby. It's not my idea of a hobby. I used the information that was relevant. Didn't switch the topper because the problem is very intermittent. My choice was to see if the technical suggestions. You have right to your opinion as well as Ido. I responded to a thread that suggested I contact Provape. That is why I replied that I didn't like the process. You can disagree or start a post where you rant about all of the wonderful things this company does. I'm not dragging their name through the mud. I'm dragging your intelligence through the mud. If you have no technical information to provide than go roam the site and find someone else to bash.
I posts about real issues and not how great vaping is in ER. Grow up.


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[Jake67]

Oh you are a fanboy.


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[SoberSnyper]

The mystery continues. Cleaned all the contacts surfaces and put everything back together. Now I received the (PO) and the (--) on two different occasions. Pretty disappointed to have this issue with a month old Provari. It may be contact on the Russian but that would be even more aggravating. Something tells me that Provape is going to



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Ok, I have read through the entire thread just to make sure no one mentioned this, but I think your post above proves you are pressing the button multiple times whether you realize it or not, the Po is the Power Off menu and if you have ever looked at your Provari while scrolling through the menu, the (--) comes up between each menu function. Just so you know, you have to press the fire button 6 times to get to Po.

 

[Tinkiegrrl]

Woah! This thread is getting intense, and there's really no reason for it. Jake - I understand that tinkering with things isn't everyone's idea of a good time. You just want it to work. I completely understand that. I think what people are getting upset about is that your frustration with it appears to be aimed at Provape before really knowing what could be wrong. There's at least a 50% chance of it being the Russian as well, and the vendor you got the Russian from should also be someone to contact for help. We haven't seen any mention of that.

I actually agree with how Provape is handling this. They want to see the combination to properly diagnose the issue. If it's the Russian, they may not be able to help but at the very least you will know what's wrong for sure, rather then go through all the troubleshooting steps people are telling you to make here. If it's the Provari, they will repair it. Until it's in their hands, there is no email or phone call that can truly help you out. I know that you expected them to walk you through a troubleshooting process, however it would be impossible for any vendor or manufacturer to know all the ins and outs of every device out there that they have not manufactured themselves. In this industry, so much is being released so fast that I feel it's a little unrealistic to expect a vendor to be able to troubleshoot all issues via phone or email. As I stated previously, the Russian and Provari are a great combination 99% of the time. I don't think it's an issue of this particular combination not playing well together, and since it isn't, I don't think it's realistic to believe that Provape can know what's wrong until they see it themselves. The same for the manufacturers of the Russian. If they were in the USA, they likely couldn't help you either until they see it for themselves, especially if the issue is with the Provari. You faster replies on a forum like this because there are thousands of people here, and of those thousands, chances are that you can reach one or two who have had personal experience with the devices in question.

 

[Jake67]

Tinkie,
You are nice and respectful which is what we should all be The Russian and the provari are my go to setup for daily use. To me it's pain in the .... to send both back. That leaves me with having to deal with the leaks and gurgles for a week or more. The reason I didn't ask the place where I bought the unit for help was because the person in the shop said he had zero experience with the topper. He only uses drippers. I have been building coils for some time and know about the process. I did learn about the pin and think that if Provape asked a few probing questions without me having to wait 4 plus hrs for a reply I would the experience better. My post was merely a request for any similar issues and fixes. I still think the unit is a quality unit and will buy another one to have as back up. I never asked for any opinions on provapes cs. I just came from a trip to NYC and left the provari and the russian home because of the uncertainty of the TSA. used my Evic and protank and it was less than satisfying. An I making more sense. If Provape had asked e few simple questions I may not have had to ask them on this site. As I stated earlier there are pros and cons to public info.


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[Jake67]

If it blew an E1 code that would have better.


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[Asbestos4004]

Provaris can have issues...its not common but it can happen. I had it happen to me. They gave me the basics to try, then had me send it in. They repaired it and had it back in a week. They did it for free and it was no longer under warrantee.
All of my kayfuns and Russians work perfectly on any of my provaris. The Russians took a bit of work like tinkiegirl suggested. No big deal.
Stevegmu is correct. Svoemesto (makers of the kayfun) was started by 2 Germans and a Russian. It is now owned by the same 2 Germans and the same Russian. The Russian is a great Atty, but it's not associated with kayfun or svoemesto in any way. Its simply a high quality atomizer....nevertheless, its a clone.

 

[Tinkiegrrl]

Tinkie,
You are nice and respectful which is what we should all be The Russian and the provari are my go to setup for daily use. To me it's pain in the .... to send both back. That leaves me with having to deal with the leaks and gurgles for a week or more. The reason I didn't ask the place where I bought the unit for help was because the person in the shop said he had zero experience with the topper. He only uses drippers. I have been building coils for some time and know about the process. I did learn about the pin and think that if Provape asked a few probing questions without me having to wait 4 plus hrs for a reply I would the experience better. My post was merely a request for any similar issues and fixes. I still think the unit is a quality unit and will buy another one to have as back up. I never asked for any opinions on provapes cs. I just came from a trip to NYC and left the provari and the russian home because of the uncertainty of the TSA. used my Evic and protank and it was less than satisfying. An I making more sense. If Provape had asked e few simple questions I may not have had to ask them on this site. As I stated earlier there are pros and cons to public info.


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It's always a good idea to come here in my experience, no matter what device you are using. Reason being, that you have the absolute best chance of finding someone with the necessary experience to ask the right questions. This is a booming, unregulated industry that is releasing products at the speed of light. As such, I rarely meet anyone who knows everything about every device and combination of devices out there, including the manufacturers of some devices. They know their devices. They may even know of any common issues with the combination of their device and someone else's device. For example, if the issues you were having was with the Protank and the Provari, Provape would know the right questions to ask. There were some pretty common issues with that combination. The top cap of the Provari and the way that the Protank takes in air wasn't all that compatible. Provape recently added more grooves on the top caps of their devices to help with this issue, and their customer service would have likely been in a better position to help you. This is only because it was a widespread issue however. As far as I know, there have been no wide spread issues between the Russian and the Provari, and as such, it's entirely likely that they simply did not know the right questions to ask without seeing it.

Here's why I still think Provape's customer service is pretty good. Most other companies will actually void the warranty once they are told that a customer used a tank that they did not sell themselves on their devices. The reason is the same as why Provape may not have been in the position to ask the right questions. It's impossible to know everything out there enough, so they only commit to their own products. Provape does go an extra mile, even if they aren't familiar with the topper. They were still willing to take a look at it to help you to diagnose the issue. Granted, the mail is a slow process, but unless a vendor is willing to send out loaner devices I don't see a way around that. The honor system can only go so far, and I'm sure any vendor who sent out loaners would be out of business shortly. There are tons of questions asked on this board that I could never answer, or help anyone with due to lack of experience with the device in question. However, with the thousands of hobbyist vapors here, here is where you'll get the most prompt and helpful answers. Many of the vape companies out there are small businesses. They simply don't have access to the collective knowledge here.