Thanks.The "person" is whoever answers emails for scale company. I would venture they likely have no experience in DIY, unless that scale company has a lot of vapers. I couldn't say if they own one, but they work for the company that does.
I say possible because without doing a test of a specific weight repeatedly, saying anything is a fact would be incorrect. I have provided you with data to back up your claim(snip for email), and I will add a bit more that's more tangible for you. Again.. from the manufacturer and this time the website not an email
Scale FAQ's
scroll down to "I am attempting to weigh very light loads by slowly adding small amounts and the display does not seem to increase as I add the item. Is my scale defective?"
Perhaps I am not explaining my issue well and they will be more understandable.
Did you ask AWS about one specific scale or were your questions of a general nature?
Reason I ask is because the LB-501 tech spec is 0.01g. AWS isn't going to list that as a spec if it's not accurate "for that specific scale".
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